Hôtel Montcalm Paris

Cleanliness: Multiple reviewers highlighted the room's cleanliness, describing it as 'immaculate,' 'hygienic,' and 'tidy,' with no issues related to maintenance or hygiene during their stays.(based on 16 reviews)

We were robbed in this hotel. At night, while we were sleeping, robbers broke into the room and stole all the money, documents and my phone. There was no warning anywhere that it was dangerous to be in the hotel. The administrator also did not say anything. We knew perfectly well where we were going, so we tried to protect ourselves as much as possible. We ordered a transfer from the airport to the hotel. We booked a hotel in a good area with good reviews. And I understand if they robbed us when we left and left our things, but the worst thing is that we were in our room, thinking that we were safe. We arrived in the evening. We checked into our rooms. And went for a walk to the Eiffel Tower. We didn't show the money anywhere except our room. We counted it and put it in our personal bags. Our backpacks with things were left in the room. When we returned from the walk, the air conditioner in our room didn't work, it was turned off. I don't like sleeping with the air conditioner on, so we opened the window. In the morning, we noticed that our things were missing and rushed to the administrator. He immediately said that our window was open. However, there was no warning that it shouldn't be opened. Several rooms also had open windows. There were no cameras or normal security. Only the bags that had money in them were stolen. The bags themselves were scattered around the room. Our backpacks and what was in them were not touched. It's scary to imagine what could have happened to us if we had woken up. I think it was a matter of life and death. The administrator sent us to the police station. The police did not go to the crime scene. We left at 7 a.m., but the police only work from 9 a.m. We were out of the room for two hours. We filed a report in which the police officer made many mistakes because we are tourists and are completely defenseless in this country. Our rooms were paid for two nights. Administrators changed and their attitude towards us changed. The administrator who was on duty on August 11 told us to move out because the term was over. Then, noticing my confused state, he decided to play God and allowed us to stay for one night. During this time, my son bought us tickets online, ordered a transfer to the airport. Our consulate gave us unnecessary papers. And we interrupted our vacation. This vacation was dedicated to my husband and I's anniversary. On August 26th we will celebrate 25 years of marriage. On August 15th my husband had a birthday which we also planned to spend on a wonderful trip. I believe that the hotel is to blame for everything. Poorly organized video surveillance system, unreliable security and lack of warnings about possible danger.

A very nice small hotel with great service. The front desk and all the crews are helpful and super kind, they allow us to store our luggages at the hotel for overnight when we went Disneyland. Will definitely stay again when go Paris.