Ibis Paris Gare de Lyon Ledru Rollin 12ème

Good good good

We didn’t have a good experience at this hotel. We booked two triple rooms, but the extra beds weren’t ready in either of them. After going back and forth to reception a few times (luggage and all!) and getting keys to new rooms, one of them still wasn’t prepared and a staff member had to make the bed himself. It was nice of him to step in, but honestly it was inconvenient for us as guests, especially since it shouldn’t have been a surprise that we would be arriving. On top of that, we noticed a perfume was no longer in the room on the second-to-last day (it had been used earlier that day). It was in its box and bag, and we only realized on checkout day. When we told reception, there wasn’t much effort to resolve it, just a business card and the suggestion that it might have been accessed via the connected room, since we were told "this has never happened before". That explanation was worrying. We also found the connected rooms quite loud at night, as you could clearly hear the people talking next door. We have written an email to the hotel about the lost item and will wait to hear back. The location is good and the breakfast staff were kind, but overall I wouldn’t stay here again. If you have to, avoid connected rooms and make sure to lock everything in your suitcase (there were no safes in our rooms).

Ideally located, the hotel has big rooms by Paris standards and an excellent breakfast buffet. The staff is very professional and courteous, always trying to be helpful. The cleaning of the rooms can be improved. In my room, in particular, there was a smell of putrid water (in the room, not in the bathroom). The free coffee and water in the lobby are something really appreciated.

Room was tiny but very clean and quiet. Beds were not the most comfortable. Air conditioning and shower was great.