Ibis Paris Gare de Lyon Ledru Rollin 12ème

Miss the train at night. It's better than staying at the station. The room is small and smelly. It is not far from Gare de Lyon.

Good good good

We didn’t have a good experience at this hotel. We booked two triple rooms, but the extra beds weren’t ready in either of them. After going back and forth to reception a few times (luggage and all!) and getting keys to new rooms, one of them still wasn’t prepared and a staff member had to make the bed himself. It was nice of him to step in, but honestly it was inconvenient for us as guests, especially since it shouldn’t have been a surprise that we would be arriving. On top of that, we noticed a perfume was no longer in the room on the second-to-last day (it had been used earlier that day). It was in its box and bag, and we only realized on checkout day. When we told reception, there wasn’t much effort to resolve it, just a business card and the suggestion that it might have been accessed via the connected room, since we were told "this has never happened before". That explanation was worrying. We also found the connected rooms quite loud at night, as you could clearly hear the people talking next door. We have written an email to the hotel about the lost item and will wait to hear back. The location is good and the breakfast staff were kind, but overall I wouldn’t stay here again. If you have to, avoid connected rooms and make sure to lock everything in your suitcase (there were no safes in our rooms).

Stayed for 3 nights and had trouble sleeping — only 3 pillows provided for two people. On the first morning, we made a simple and reasonable request at reception for an extra pillow. They assured us it would be taken care of. Unfortunately, that promise was not kept. We were later told that because the hotel was "full," they couldn’t provide even one additional pillow. Frankly, that’s hard to accept. With all the Ibis hotels across Paris, you'd expect better basic hospitality — and definitely for promises made to be kept. Disappointed with the lack of follow-through on such a small but important detail.