Guest User
February 7, 2025
Due to the problem at the departure airport, the check-in date had to be postponed for one day. We also explained the situation to the hotel in advance and rebooked a hotel near the departure airport on Ctrip. After arriving at the hotel at around 12 noon the next day, the hotel still followed the same-day check-in method and asked us to wait until 3:30 to get the room card, but the room fee for the previous night was still charged, which was unreasonable. In the end, the problem was solved through Ctrip. I once again sighed at the speed and effectiveness of Ctrip's handling method. As a customer, you can fully trust Ctrip.
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