Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities8.9
Service9.0
Cleanliness9.0
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All reviews(108)
Positive reviews(106)
Reviews with photos/video(25)
Easy to get around(42)
Convenient location(33)
Awesome rooms(32)
Close to train station(30)
Delicious breakfast(18)
Large rooms(12)
Perfect for business trips(7)
Great swimming pool(6)
Negative reviews(2)
Mikhail Petrichenko
Executive Queen Room With Single SofaBed
Stayed in Jun 2025
Family
6 review
10/10
Outstanding
Posted on Jul 20, 2025
Very friendly staff. Perfect location, 2 minutes from Lyon train station. Good breakfast. Everything was good.
Response from Property: Dear Mikhail, Thank you for your kind words regarding our friendly staff, ideal location, and breakfast offerings. We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we hope to welcome you back soon. Wishing you a good day. Le GUO - Service QualitéNovotel Paris Gare de Lyon
Donald
Standard Room Queen Size
Stayed in Apr 2025
Couple
8 review
9.0/10
Great
Posted on Jun 1, 2025
We had a comfortable and convenient stay at Novotel Lyon Paris. The location is great, with easy access to public transport and local sights. The room was clean and modern, with all the essentials for a pleasant stay. During our visit, I lost a valuable item—but to my relief, it was quickly found and safely kept by the hotel staff. They arranged for it to be FedExed back to me (at my own cost), and I truly appreciated their honesty and efficiency. The service was impeccable, and the staff were both professional and kind. A trustworthy and reliable hotel experience.
Psst: It was a safe hotel as well as they have around the clock security at the lobby area.
Response from Property: Dear Donald, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed our convenient location as well as the safety, and found your room to be clean and modern. It's particularly gratifying to know that our team was able to assist you and that you appreciated their honesty and efficiency in handling the situation. We hope to welcome you back in the near future. Wishing you a good day. Le GUO - Service QualitéNovotel Paris Gare de Lyon.
Anonymous User
Executive Quadruple Room With Queen Size Bed And Double Sofa Bed
Stayed in Jan 2025
Family
3 review
10/10
Outstanding
Posted on Feb 23, 2025
Everything was great,i arrived at 9am😂, so need to wait because no room available for early check in,but hotel receptionist help me to check in before 12pm . Great service !! I recommend this hotel for any travelers around the world who visit paris 😛
Response from Property: Dear Guest,Thank you for your kind words. We are delighted that our reception team could assist you with an early check-in. Your recommendation means a lot to us, and we hope to welcome you back soon for another wonderful stay.Wishing you a lovely day. Léa - Community & Quality ManagerNovotel Paris Gare de Lyon
jiaxuan7
Standard Room Queen Size
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 7, 2025
Good location near the Gare de Lyon train station. Room size is sufficient for two people. Kettle is provided and drinks in the fridge are free for consumption.
There is bathtub in the toilet. Housekeeping services are still acceptable, however I placed some empty bottles meant for keepsake purposes on the table but it was gone when I returned to the room at the end of the day.
Front desk staff is friendly and helpful. Overall the stay was enjoyable.
Response from Property: Dear Jiaxuan7, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated the location, the size of your room, the kettle, the minibar as well as the bathtub in your room, and the friendliness of our staff at front desk. We are sorry for the inconvenience caused by the housekeeping service. If you prefer your empty bottles not to be removed, you can place them elsewhere or leave a note to let us know. We look forward to welcoming you back in the future. We wish you a good day. Best regards,Le GUO - Service QualitéNovotel Paris Gare de Lyon
Guest User
Executive Quadruple Room With Queen Size Bed And Double Sofa Bed
Stayed in Feb 2025
Family
2 review
10/10
Outstanding
Posted on Mar 31, 2025
Everything was fine fron the location close to Gare de Lyon to the services, breakfast very good, and rooms very large and clean.
Response from Property: Dear Guest,Thank you for your kind words regarding our location, services, breakfast, and room cleanliness. We are delighted to hear that you had a pleasant stay at Novotel Paris Gare de Lyon.Wishing you a lovely day. Léa - Community & Quality ManagerNovotel Paris Gare de Lyon
Ng
Standard Room Queen Size
Stayed in Jun 2025
Couple
1 review
9.0/10
Great
Posted on Jul 7, 2025
Fast check in
Comfy bed
Good location
Many TV channels
Response from Property: Dear Ng, Thank you for your kind words regarding your positive experience with our fast check-in, comfortable beds, and excellent location. We are delighted to know you enjoyed our diverse range of TV channels as well. Your feedback is greatly appreciated. We hope to welcome you back in the near future. Wishing you a good day. Le GUO - Service QualitéNovotel Paris Gare de Lyon.
Fatma
Standard Room Queen Size
Stayed in Jun 2024
Business traveler
2 review
10/10
Outstanding
Posted on Oct 2, 2024
I had a wonderful stay at Novotel Paris Gare De Lyon. The hotel's location is perfect, just a short walk from the Gare de Lyon station, making it very convenient for getting around Paris or taking a train to other destinations. The rooms were clean, modern, and spacious, especially for Paris standards. The bed was very comfortable, and the amenities were well-thought-out.
The staff were friendly and accommodating, always ready to help with any questions or requests. I also appreciated the variety of breakfast options, which catered to different tastes and dietary preferences.
Overall, it was a pleasant experience, and I would definitely recommend this hotel to anyone looking for a convenient and comfortable stay in Paris!
Response from Property: Dear Fatma, What a lovely picture ;) We are really happy to read you had a wonderful stay in our establishment. We would love to host you again very soon. We wish you a lovely day. Léa - Community & Quality Manager
Guest User
Executive Queen Room With Single SofaBed
Stayed in Dec 2024
Family
1 review
5.5/10
Posted on Jan 8, 2025
1. Amenities - We had to pick up standard amenities like toothbrush, shavers and extra pillows from the reception.
2. Service - When requesting for items that should have been in the room in the first place, reception staff was not friendly in providing them.
3. Cleanliness - The sofa bed was not made up, was told that different teams did sofa bed vs the regular beds, not sure if the is a logical reason.
Response from Property: Dear Guest,We do hope that you still had a good stay with us. We do provide the amenities you mention at reception, however we are sincerely sorry you didn't feel well when asking for it at reception. This matter will be discussed with our team. The problem of the bed not made will also be addressed with the adequate manager. Overall, we apologize for this disappointing experience. We wish you a great day. Léa - Community & Quality Manager
Guest User
Executive Queen Room With Single SofaBed
Stayed in Apr 2025
Family
7 review
9.0/10
Great
Posted on May 19, 2025
Directly next to gare de Lyon. Friendly and helpful stuff
Response from Property: Dear Guest,Thank you for your kind words regarding our location and the helpfulness of our staff. We are delighted to know you had a pleasant experience with us.We hope to welcome you back soon.Wishing you a good day.Le GUO - Service QualitéNovotel Paris Gare de Lyon
Howard Z
Standard Room Queen Size
Stayed in Jul 2024
Family
38 review
10/10
Outstanding
Posted on Sep 4, 2024
Very good hotel and great location
Response from Property: Dear Howard,We thank you for taking some of your time to share your feedback with us. We hope you had a lovely stay with us and we are happy to know you appreciated our convenient location ! What a lovely picture ! We hope you will come back in our establishment. We wish you a lovely day, Léa - Community & Quality Manager
Guest User
Standard Room Queen Size
Stayed in Aug 2024
Couple
14 review
7.5/10
Posted on Sep 27, 2024
Upon check-in, staff gave us a room which was already occupied and we opened the door to find someone inside. The staff claimed it was a “system” issue.
Response from Property: Dear Guest, once again we sincerely apologize for this system mistake. We do understand your disappointment. We hope everything else went smoothly during your stay. Have a lovely day. Léa - Community & Quality Manager
Ringooooochan
Standard Room Queen Size
Stayed in Aug 2024
Family
4 review
9.0/10
Great
Posted on Sep 16, 2024
Right next to the Gare de Lyon station, perfect if you need easy access to the train or metro station. Hotel is clean, modern and nicely equipped with free mini-bar and a small gym. Breakfast is amazing. Will definitely return.
Response from Property: Cher Ringo Chan, We thank you for sharing this lovely review. Indeed, we are located strategically just next to Gare de Lyon. What a pleasure to read you had a lovely time with us and you particularly enjoyed our cleanliness, yummy breakfast and our equipment. We will be really happy to welcome you another time very soon. Have a lovely day. Léa - Community & Quality Manager
Guest User
Standard Room Queen Size
Stayed in May 2024
Couple
4 review
10/10
Outstanding
Posted on Jun 14, 2024
Wonderful location as it is near to the train station and lots of food around the hotel.
Room is big comparing rest of Paris city.
Guest User
Standard Room Queen Size
Stayed in Sep 2023
Couple
1 review
10/10
Outstanding
Posted on Nov 19, 2023
Hotel was very convenient and great!
Right beside gare de lyon train station
Highly recommended!!
EdemonQ
Standard Room Queen Size
Stayed in Dec 2023
Couple
6 review
6.0/10
Posted on Jan 20, 2024
Painting on doors for whole level!the smell is ridiculous.
Pictures for this room shows a expresso machine, was told instead it is ony for executive rooms by hotel. Bathrobe and slippers chargeable at 15 euros. Is this a 4 star hotel?
City view was looking a the train station next to us.
Otherwise Room is clean and decent.