Hôtel Mercure Paris Arc de Triomphe Étoile

Not a bad place

Ambiance très famîiale pour ceux qui fréquentent régulièrement cet hôtel. On y est reconnu et on connaît vos habitudes même si on n’est pas revenu dans cet hôtel depuis un an. A noter aussi l’emplacement exceptionnel

Excellent location at a reasonable price. The ironing board and electric iron are a great help for those arriving with wrinkled clothes. The hotel is also impeccably clean and offers a very good breakfast.

I booked and paid immediately for 2 rooms for 2 nights for a business trip. Nice hotel, without too many pretensions. Good location, despite a busy road and room overlooking the road, quiet and very clean hotel. Shame about the very rude receptionist who welcomed us. Booked through Accor they did not give me the option to book the 2 rooms with two different names, we asked upon arrival to make two separate receipts and we were told: "I should charge you for another reservation but, just because I'm kind, I'll do it this time"........ This passes, the next morning we go down for breakfast which is a bit poor, we ask for gluten-free bread to a waitress, the same person from the reception as the day before shows up at our table (who turned out to be the hotel manager), sitting at the table next to us with folded hands he says: "these things should be said at the reservation!" I must say that there was no possibility during the booking, otherwise we would have done it, but the way in which we were told: "What is your problem...." UNACCEPTABLE! A real shame because it would take very little to be kind and friendly. And this did not seem like such an absurd request to me, it would have been enough to say: "we apologize but unfortunately we do not have it" and everything would have been much simpler.

Todo me gustó . Sobre todo la atención del personal