The St. Regis Aruba Resort

"Don't risk booking with St. Regis Aruba or through Trip.com. On July 30th, we arrived at the hotel after a 9-hour journey. Our reservation was paid for and confirmed, both by email and on the Trip.com app. Upon check-in, the receptionist informed us that the reservation had been canceled because the rate supposedly applied only to Aruba residents. The only explanation given was that Trip.com had sent us an email with the cancellation. Upon checking, we saw it was sent on July 30th, while we were on our flight, but the reservation still showed as active in the app. When I made the reservation, I entered my name, country of residence, and phone number with Chile's country code. If the rate was exclusively for local residents, how was it possible for the system to confirm and charge for the reservation? That error was not mine. The most unbelievable part was the attitude of both the hotel and Trip.com. Neither took responsibility nor offered a solution. They simply canceled the reservation and told us the payment would be refunded within 2 to 14 days. We're talking about over US$1,000. What if I hadn't had the money to pay for another hotel at that moment? They would have literally left us without accommodation upon arriving in Aruba. We ultimately had to book another hotel and, of course, pay a much higher rate. Mistakes can happen, but the difference lies in how a company responds. For this reason, and to avoid starting your trip on a bad note, I suggest not booking at St. Regis Aruba or through Trip.com. It goes without saying that 4 days have passed and I still haven't received any news about the refund to my card."

Aruba Marriott Resort & Stellaris Casino

Riu Palace Antillas - Adults Only - All Inclusive

"The hotel's redeeming features are the variety of food, the beach, the activities they schedule, and the good service, except for the reception supervisor who was awful. The negative side is that the hotel is not big, unlike other Rius hotels. When it comes to check-out, they make sure you leave the facilities before 7:00 p.m., and unlike other resorts where I stayed on my name day, I don't receive any details except for a letter telling me to leave the room at the appropriate time. This is definitely not recommended, as there is no relationship between the price you pay and the service you receive."

Riu Palace Aruba - All Inclusive

Movida Inn Aruba

"This place is a hidden gem !!! I was honestly blown away with this place. This place is completely renovated and new as well as incredibly clean. The pool is immaculate. The grounds are stunning, it's tucked away but once inside you feel like you're on a resort. I will definitely come back here !!! Our apartment was really nice sized I actually couldn't believe it was all for us. Our room was also pool side with a patio. We travel a lot and most of the time the pictures don't match but this time it was actually the exact room we saw in the pics. Ester who is on site most of the time is an absolute sweetheart and very attentive to all your needs. This place has thought of every detail! And as if it wasn't perfect enough, there's the cats 😻 🐾♥️🐾♥️🐾 There's 3 of them and they are just the best -Aruba is the ambassador of the inn and we re gonna miss him too. All in all probably one the nicest places we have ever stayed at !!!!! Would definitely recommend 1000%"

Marriott's Aruba Ocean Club

"We booked and paid a premium for an oceanfront room, only to arrive and be told we must keep the drapes closed due to active balcony construction. That completely eliminates the value of the room we paid for—we are essentially left with no view and a dark, unusable space. What makes this worse is that we received both a pre-arrival email and a confirmation letter, neither of which mentioned any renovations or restrictions. Had this been disclosed, we would have never booked or would have made alternate arrangements. This lack of transparency is unacceptable. The proposed resolutions—a first-floor room facing bushes or a $200 credit—are completely inadequate given the circumstances and do not come close to addressing the loss of what we paid for. I also spoke with Supervisor Nicholas, who stated that no manager would be available until Wednesday and that I would receive a call back in three days. That is not a reasonable response to a situation like this. I left an additional message for Nicholas to discuss further, and he has not returned my call. At this point, this reflects a serious failure in both communication and customer service. I expect immediate attention to this matter and a resolution that properly reflects the premium rate we paid for an oceanfront experience that was not delivered."

Tuscany Residence Aruba

"This is a very nice new Townhouse in the middle of a construction site. The description that this will 'soon become a luxurious residential resort' stretches the definition of the word 'soon'.  The reviews suggest that the construction is not an issue, and i guess for those who like construction sites, those who are OK with all the outdoor furniture and cars covered in cement dust, the cranes starting at 7.00 am and moving huge concrete blocks a few feet away whilst you are 'relaxing in the pool', then i guess it's a perfectly relaxing place. I think they need to start being more honest with the description. i wish i could upload the pictures and videos to give a full sense of this.  In years to come I am sure it will be lovely. A note for those of you booking through AirBNB, apparently if you book direct they offer a 25% Construction discount. We were not offered this. Good luck."

Coconut Inn