The Ritz-Carlton, Aruba

We are into our 2nd full day here and just love this property and staff. From the front desk and bell hops to the bartenders and waitstaff on the beach everyone does their job with a smile. The hotel rooms are gorgeous and spacious. The restaurants both in and outdoor are terrific. The beach is away from the heavy crowds down by the St.Regis which is wonderful the only down side is a short cab ride to most of the restaurant in the evening. You do not have to leave this hotel at all but it's nice to have other dining options and bars. You get what you pay for and this is without a doubt a great spot when in Aruba.

My family has stayed at multiple RC properties and destination resorts over many years. The RC Aruba by far had the worst management, service, facilities, and overall terrible guest experience for any traveler. I have also been writing traveler reviews for 22+ years because I believe that people should enjoy their vacations without headache or great worry, which requires hearing the truth. We paid over $1,000 per night for the "coastal view" room - what we did not realize is that coastal view is actually a public parking lot view. Key issues: Dishonest management; overpriced food/drink; long wait times for even 1 drink; NOT for those who enjoy golf, or tennis; limited activities overall; and the room cost is not matched by service or any other onsite experience. Buyer beware: there is nothing "luxury" about this property, Issues are detailed below: room upgrade request: Based on Bonvoy status, we requested a room upgrade upon check-in. We were told that there was no upgrade available for the 4 nights we booked, however likely an opening for the remainder nights, and that someone would be in contact with us the next day. That never occurred and no one ever followed-up. Meanwhile, on the Marriott app, it was clear that upgraded rooms were available and for the remainder of our stay. This was the first sign of dishonesty, which is sadly a constant theme at the RC Aruba. Again. no one contacted us either way. check-in experience: Our room was not ready upon arrival, so we waited until 4pm and ate at the pool grill, at the direction of the front desk. This grill is mediocre at best (over fried and greasy) and overpriced. The $100 RC credit that I receive with the RC credit card was basically utilized at that "waiting "meal. We are convinced that many guests are told their rooms are not ready and then directed to eat (spend $) at one of the on site restaurants, as most are tired after a long flight and do so, especially during this time of year (spring break). The grill and lobby restaurant was essentially filled with many from our flight or other guests clearly waiting for rooms. I cannot imagine that all these rooms they were waiting to clean/turnover were granted a 2pm checkout (the latest checkout/ 1pm is the standard "late" checkout but both by request). room: the rooms could use an upgrade and are dated (not worth the price). The phone did not work. The bathroom doors were scratched and dirty. There was leftover candy stuck to the rug from prior guest. In my marriott profile and as I confirmed with the front desk, a room close to the elevator was requested. Instead, we were provided the farthest room out, quite a long walk down several different hallways, due to "coastal" (aka parking lot) view. There were closer "coastal" rooms. The staff simply does not care about customer service or membership loyalty. When our bags were delivered I requested extra hangers and an extra luggage rack. Those never arrived, ever, du

Watch your bill and card charges at the lobby bar . Charged us for dbles and when confronted the “ refund “ on the card was a charge instead .

Our first stay at The Ritz and it exceeded all expectations. Welcomed promptly with champagne and water, check in was quick and our rooms were beautiful. Big shout out to Chef Lucien and his team, our private beach dinner (Husbands Birthday) was beyond fabulous! Antonio at the pool was warm and welcoming to our family. BLT Steak House was delicious, best steaks we’ve had and a big Thank you to Ken made our dining experience delightful. Jose best frozen drinks on the beach! Till we see you again

Such a wonderful time indulging in the luxurious service at This resort ! All our needs were met and our ocean front king suite was impeccably clean and manicured to the finest detail . The lounge floor made all my family feel Like VIPS so fun!! Jose Luis the barman extraordinaire! Espresso Martinis were flowing ! And then for a special treat : the Yellow Van BAR AT THR POOL/Beach area had the pleasure of being entertained by Jose as he made the most fabulous blended cocktails . Work of art & taste Divine ! Can’t wait to come back !

Noori at the Ritz-Carlton Aruba was one of the standout experiences of our trip, and much of that was thanks to Ashley. Before we even sat down, Ashley went above and beyond to help arrange a table perfectly timed for sunset. What could have been just another dinner became one of those vacation memories we’ll talk about long after we’ve returned home. Her attention to detail, thoughtfulness, and genuine desire to make our evening special were evident from the very beginning. Throughout the meal, Ashley was exceptional—warm, professional, knowledgeable, and effortlessly attentive without ever being intrusive. She anticipated needs before we had to ask, offered excellent recommendations, and made us feel genuinely welcomed. Hospitality is often talked about, but Ashley embodies it. Lyn and Destiny were equally wonderful and helped create a seamless dining experience from start to finish. A special shout-out as well to Haime at the bar. If you’re visiting Noori, do yourself a favor and ask for his Hemingway Daiquiri. Perfectly balanced, refreshing, and one of the best cocktails we enjoyed in Aruba. The food was outstanding, the setting spectacular, and the service truly world-class. Ashley’s efforts to secure the perfect sunset table transformed a great dinner into an unforgettable evening. Five stars, and we can’t wait to return.

This hotel is amazing and definitely worth the price. The rooms were gorgeous and the staff was great at keeping everything clean and organized. The drinks are great and I especially loved Jose’s drinks at the bus. The staff was incredibly helpful and attentive and really made sure our experience was amazing. Brandon at the grill was so nice and helpful and really focused on giving us the best service possible. All of the food was amazing at all of the restaurants and there are delicious places really close to the resort as well if you want something different. Casa Nonna was fabulous Italian and Eduardo was an amazing waiter and super helpful when choosing what to eat. Everything felt so luxurious and detailed and they work very hard to make everyone feel as relaxed as possible.

My wife and I just finished another relaxing stay at The Ritz-Carlton in Aruba, and it was truly exceptional. We stayed on the Club Level, where the staff, led by Alexsander and Mildre, along with Celia, Agnes, Zion, Min, Siegmar, Sergio, Zahir, Christian, Giva, and Arelys, provided us with outstanding service. They always greeted us by name every time we entered the club room, adding a personal touch to our experience. We were celebrating a special birthday for my wife, and the team went above and beyond to make her stay extraordinary, surprising her with many thoughtful treats. The staff on the beach was also welcoming, polite, and accommodating. Our afternoons were made even more enjoyable by Jose at the VW bar, who served us superb adult fruity beverages that we hadn't encountered anywhere else. The Ritz-Carlton is our favorite destination for relaxation, and we are eagerly looking forward to our next visit to this paradise.

Just returned from 4 days at the Ritz Carlton Aruba. Everything was perfect!! The service was fantastic, everyone was friendly and eager to please. Special shout out to the following: Housekeeping- We have never seen a room kept so clean and organized. Bar staff at the pool bar, great drinks, great conversation and great fun. Josh and Josh at the Casa Nonna restaurant, very friendly and great service and great food. Management- they found out we were celebrating our 45th anniversary and and everyone went out of their way to make the trip special. Champagne and deserts delivered to our room, celebration balloons to our room. Everything from the time we checked in was perfect, by far the best hotel we have ever stayed at.