The St. Regis Aruba Resort

Dining: The breakfast buffet and poolside food options were well-received for quality and freshness, though menu variety was noted as an area for improvement. The lobby bar received positive mentions for its elegant atmosphere and professional bartenders.

Drinks and sushi at the bar was fabulous! Diego took the best care of us and did a fantastic job! He even presented us with a special dessert for our anniversary and made a rose from a napkin. What a special and memorable evening! We will be back and hope to see Diego again!

This newly opened hotel leaves much to be desired. Ultimately, my fiancé and I chose to leave this hotel and relocate to the Hyatt Regency. (Review to follow) At a glance this hotel is impeccably clean and well maintained, offering a very modern style with breathtaking oceans views. It is centrally located to shops and restaurants. We have stayed in many top-tier hotels and traveled extensively, but unfortunately, my experience did not align with the luxurious and refined standards I associate with the St. Regis brand. The service did not reflect the brand’s promise to deliver curated experiences which separates them from other upper echelon hotels. Here’s why: Staff & Service: This is the primary area requiring much improvement. At the beach bar, our food order was completely forgotten, and the drinks were subpar, requiring us to send them back because either the bartender did not know how to make a simple Mai-Tai, for example. We also learned that a menu item was unavailable only after the rest of our lunch was served. While the manager did offer to comp our meal, this gesture felt unnecessary had the staff been properly trained and attentive. A consistent issue throughout our stay was the frequent congregating of staff members, often engaging in relentless gossip. My fiancé even overheard two staff members discussing the body part size of a guest, which is highly unprofessional. Communication: Information about hotel services and policies was also lacking. We were not informed that the hotel is cashless until we attempted to pay at the beach bar. We discovered the Italian restaurant was closed during certain weekdays only upon arrival to the restaurant, and digital menus were unavailable anywhere. Furthermore, we were only informed that room service ends at 11 PM when we attempted to place an order. The lobby sushi restaurant felt like an afterthought kiosk, more akin to a fast-food establishment. While the food was delicious, the portions were very small for the high price. This, along with the rooftop restaurant, were our only dining options during the week. Amenities: The amenities also fell short of expectations. The "convenience store" was anything but convenient, offering an excessive amount of St. Regis branded items but a very limited selection of sunscreen, essential snacks and basic necessities. The beach chairs were positioned too close together, forcing us to create our own pathway to the water, and the area lacked a palapa-style setup. The pools were all similar in shape, making the area uninviting. Additionally, the hotel's claim of a serene and calming vibe was difficult to reconcile with the party music emanating from the adjacent RIU hotel for most of the day. While I understand that new hotels require adjustments during their initial stages, the overall impression left was one of profound disappointment, which simply does not align with the St. Regis brand promise. Although our feedback was received, the fundamental