Suite del Ponte Normanno

No email until you a call and get WhatsApp. Once you check-in, doesnt read WhatsApp msg. Maybe good for those who have europe number. Water, beer was all payment otherwise, couldnt drink since there was no info.

The hotel was not obvious for us - when we arrived, we drove around for about 10 minutes looking for a sign before parking on the wrong side of the road, and having to call for instructions. It was our fault, as the hotel tried contacting us earlier in the day but we did not have signal to take the call. Once we were instructed to the right place, it was super straightforward as Gianluca buzzed us in remotely, and upon verifying ID, let us into the unit and our bedroom. The lift in the building was super cool - for this experience alone I recommend staying in this hotel. The room was charming. Our previous hotel was a suite so this felt a bit small, but it was homely all the same. The small downside was how warm it felt in the room. The air conditioning wouldn't work with the windows open, but it wasn't running very strong. At night, we preferred keeping the window open for some fresh air instead. The poster bed added a quaint and romantic feel to the room, and we were absolutely spoilt with a surprise of a bottle of Prosecco as a gift! Of course, the highlight of the whole place was the jacuzzi in the bathroom. As we both had to do some work and also were tired from a road trip, all of these little touches made the stay in this hotel incredibly luxurious for us. I really recommend this place for a romantic getaway or a honeymoon.

We arrived after dark via the airport shuttle bus, coming from stays in Bologna and Venice, and upon the very first impression, the neighborhood by the bus terminal and train station felt a bit worn and slightly sketchy. But once we got into the room, which felt comfortable and grand at the same time due to the sheer volume of space (I don’t know how high the ceilings are, but it felt like 20 feet) and got onto the Wi-Fi, we found a great local restaurant and had a wonderful dinner. The property was very convenient to the main attractions of Palermo, and the staff was very accommodating.

The design and interior was lovely. The place was a little dusty and was disappointed that i couldn't open the balcony shutters as it was locked with a chain. There was also some mildew in the shower. I also asked for an extra blanket because I was cold and didn't want to sleep with the heating on to avoid getting sick, but I didn't get a response back or a blanket

During our stay, there was a building-wide power outage. The problem wasn’t the power outage itself, that stuff happens, but the fact that there was no longer a way out of the building. To get into the room, you need to use a key card three times, once at the front door, once at the floor level, and once at your room. We were already inside. If we hadn’t been, we would have had no way in. The main problem is that we had no way out. Our room door and floor door, we could exit with a manual switch. The main front door had no manual way to exit. We were trapped inside. This is very dangerous and needs to be rectified for future guests. The power was out for 2.5 hours, in which we couldn’t leave. You need to have battery back-up for those door readers AND you need a way to exit the building. That’s a huge fire hazard. The room itself was very nice, but I can’t overlook the safety issue.