Smile Hotel Shin-osaka

Smile Hotel Shin-osaka Reviews

Smile Hotel Shin-osaka

6 Chome-1-11 Nishinakajima, Yodogawa Ward, Osaka City, Osaka Prefecture, 532-0011, JapanSee Hotel Details
Smile Hotel Shin-osaka
Smile Hotel Shin-osakaSmile Hotel Shin-osakaSmile Hotel Shin-osaka
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.0/10
Great
248 review
Verified reviews
Location8.8
Amenities8.8
Service9.0
Cleanliness9.2
Filter by:
Sort by:
All reviews(248)
Positive reviews(244)
Reviews with photos/video(51)
Easy to get around(54)
Close to metro(35)
Convenient for shopping(19)
Perfect for business trips(14)
Friendly front desk staff(13)
Many amenities(11)
Would stay again(9)
Tasty food(5)
Negative reviews(4)
Johnny Yong
Double Room【Non-Smoking】
Stayed in Jan 2025
Solo traveler
4 review
7.5/10
Posted on Feb 7, 2025
Room is complex and clean. A slight discomfort is the pillow wasn’t that soft or provides support. Location is nearby subway and JR, fews restaurant is around and  Lawson outlets.
Response from Property: We are honored that you chose our hotel out of all the hotels in Osaka!Thank you very much for staying at Smile Hotel Shin-Osaka.Although our hotel has simple facilities, we are glad to hear that our international guests were able to spend their stay without any inconvenience.We are also located near a 24-hour supermarket and a drugstore, so you can feel at ease even when you need something in a hurry.We are sure that there are still some things we have not done well, but we will continue to make every effort to please our guests, and we look forward to serving you when you visit our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
Anonymous User
Double Room【Non-Smoking】
Stayed in Nov 2024
Family
1 review
10/10
Outstanding
Posted on Dec 24, 2024
Good location. Not far from shinosaka station and metro. Near convenient stores. Friendly staff. Alls good
Response from Property: It is our greatest pleasure to make your stay with us a pleasant one and to hear you say, “I would like to stay here again.”Thank you very much for staying at Smile Hotel Shin-Osaka.We are relieved to hear that your stay with us was satisfactory.We are sure that there are still some things we have not done well, but we will do our best every day to make our guests even more satisfied,We look forward to serving you when you come to our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
Iamzyco
Twin Room【Non-Smoking】
Stayed in Nov 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Dec 9, 2024
Great Hotel. Very convenient, not very far from metro station 5 minutes walk. Clean and comfy. The staffs are friendly
Response from Property: We are very honored to receive your high evaluation.Thank you for staying at Smile Hotel Shin osaka.Our hotel is a 10-minute walk from JR Shin-Osaka Station, an 8-minute walk from Hankyu Railway Minamikata Station, and a 4-minute walk from Osaka Metro (subway) Nishinakajima Minamikata Station.We are glad to hear that you had a comfortable stay at our hotel.We are very encouraged by your compliments on the cleanliness of our rooms and the staff's service.We will do our best to make your stay even more comfortable.We look forward to welcoming you again.Smile Hotel Shin osaka Front desk
Earn
Twin Room【Non-Smoking】
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 23, 2025
The hotel is very clean, the staff is very helpful, the room is spacious, and it is worth the price.
Response from Property: We are very honored to receive your satisfaction and words of praise.Thank you very much for staying at Smile Hotel Shin-Osaka.It was our pleasure and encouragement to hear that you were satisfied with the cleanliness and the service of our staff.We would like to thank you again for taking the time to write this message.We will not rest on your words, but will do our best to satisfy you even more.We look forward to welcoming you back to our hotel again.Smile Hotel Shin-Osaka Front Desk
Lidwina
Double Room【Non-Smoking】
Stayed in Mar 2025
Traveling with friends
2 review
9.5/10
Amazing
Posted on May 13, 2025
Overall check in and stay are good. Reception able to explain in english and there’s map also for direction. They able to receive our luggages from Yamato. Room cleaning every 3 days. Quite a walk from Shin-Osaka station so be prepared.
Response from Property: We are very honored to receive your high evaluation.Thank you very much for staying at Smile Hotel Shin-Osaka.It is our staff's pleasure that you had a comfortable stay.As for the location of our hotel, about a 10-minute walk from JR Shin-Osaka Station, and about a 4-minute walk from Nishinakajima-Minamikata Station, which is one stop from JR Shin-Osaka Station on the Osaka Metro Line.We would be happy to be of service to you when you visit us again.Thank you again for your kind words of praise during your precious time.All of us at Smile Hotel Shin-Osaka look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
DeLine
Twin Room【Non-Smoking】
Stayed in Sep 2024
Family
4 review
8.5/10
Very Good
Posted on Oct 18, 2024
Clean , staff friendly, convenient to subway station about 5-8 minutes walk , about 8-10 minutes walk to Shin Osaka train station.
Response from Property: The entire staff of Smile Hotel Shin-Osaka sincerely looks forward to serving you again.Thank you very much for choosing Smile Hotel Shin-Osaka.We are relieved to hear that you had no inconvenience during your stay.Thank you also for the wonderful photos you posted.I am sure there are still things we can improve on, but we will do our best every day to make our guests even more satisfied with our services,We look forward to serving you again when you come to our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
Guest User
Double Room【Non-Smoking】
Stayed in Mar 2025
Family
4 review
8.0/10
Very Good
Posted on Apr 17, 2025
Walk way to shin-osaka station is quite difficult. Room and bed are very small for 1 adult and 1 kid if you choose 1 double bed room. Others are fine but I think their services are just decent.
Response from Property: We are very sorry that we could not satisfy you.Thank you very much for staying at Smile Hotel Shin-Osaka.We apologize for the inconvenience caused by your choice of our hotel among many hotels.We will do our best to improve our service even further by receiving your valuable feedback.As for the location of the hotel, please take the train from JR Shin-Osaka Station to Osaka Metro Nishinakajima-Minamikata Station, and you will arrive at the hotel in about 4 minutes on foot.All of us at the hotel look forward to welcoming you to our hotel again when you visit Osaka.Smile Hotel Shin-Osaka Front Desk
Geee Yeung
Double Room【Non-Smoking】
Stayed in Mar 2025
Couple
7 review
8.0/10
Very Good
Posted on May 3, 2025
The front desk is helpful, although a bit far away from shin Osaka station but close to the metro and got lots of convience store and multiple 24 hours restaurant surrounded which is pretty handy. Although I may not stay in the same hotel again but will still strongly recommend anyone to stay there!
Response from Property: ”We are so glad you liked our hotel.” Thank you!”Thank you very much for staying at Smile Hotel Shin-Osaka.Thank you again for taking time out of your busy schedule to write a review of our hotel.We are very pleased to hear your words of praise.We at the front desk will continue to make every effort to further improve our services so that our guests can spend a pleasant stay with us.We look forward to serving you when you come to our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
Guest User
Twin Room【Non-Smoking】
Stayed in Mar 2025
Couple
4 review
10/10
Outstanding
Posted on Apr 12, 2025
Very clean hotel and spacious room! The staff were extremely friendly. We didn't use the amenities but they had laundry available and microwaves for heating up food. The hotel was extremely close to shin-Osaka station and was very convenient to travel to. Area was not crowded either, so overall would highly recommend
Response from Property: We hope you will stop by again when you are in Osaka.Thank you very much for staying at Smile Hotel Shin-Osaka.We are very pleased to read your compliments about the cleanliness, the size of your room, and the service of our staff.We are most pleased that you were able to make use of our laundry service and microwave oven and that you had a comfortable stay with us.We consider the access from Shin-Osaka Station and the quiet surrounding environment to be one of our hotel's attractions, and we are relieved to hear that you were satisfied with our services.Our entire staff will continue to make every effort to ensure that our guests have a pleasant stay with us.Smile Hotel Shin-Osaka Front Desk
Anonymous User
Double Room【Non-Smoking】
Stayed in Sep 2024
Family
25 review
10/10
Outstanding
Posted on Oct 13, 2024
It’s close to the main station, like Shin-Ōsaka, and subway station. The room is very clean and tidy. Totally recommended!
Response from Property: We are truly honored that you raved about us as a recommended hotel!Thank you very much for staying at Smile Hotel Shin-Osaka.Thank you also for the wonderful photos and your evaluation of our service.We put a lot of effort into beautifying the hotel on a daily basis, so we are most encouraged to receive such kind words from you. I am sure there are still things we can improve on, but we will continue to strive to please our guests even more in the future,We look forward to serving you when you come to our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
Baroro
Double Room【Non-Smoking】
Stayed in Sep 2024
Solo traveler
60 review
10/10
Outstanding
Posted on Oct 8, 2024
Very good location. Super friendly people at the reception. The rooms are very cozy and clean. Would definitely stay here again next time!
Response from Property: It would be our greatest honor if you would like to use our services next time!Thank you very much for staying at Hotel Smile New Osaka.We are happy to hear that you had a great time with us.We are really pleased that you enjoyed our staff and the cleanliness of the hotel.We hope to continue to provide a memorable stay for all our guests,We will continue to work as a team to improve our services and make your stay a pleasant and memorable one.We hope you will choose our hotel again and have a wonderful stay.We look forward to your return visit.Hotel Smile Shin-Osaka Front Desk
Guest User
Double Room【Non-Smoking】
Stayed in Feb 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Apr 10, 2025
Smile Hotel truly put a great smile on my face :D!! Location was close to the Shin-Osaka metro and JR station, cleanliness was AWESOME (truly impeccable, super comfortable), facilities were on many floors and very functional (I was so happy to be on a floor with a laundry room), and my gosh the service from the front desk staff was 10/10. I interacted with a bespectacled Japanese/Chinese lady and an Indian lady mostly, and both of them were super professional, thoughtful, offered solutions proactively and were really pleasant to interact with. I recommend this hotel to anyone whole-heartedly and I hope to stay here again if I'm ever back in Osaka. Super excellent!!!!
Response from Property: We are very grateful that you were satisfied with our service. Thank you very much for choosing to stay at Smile Hotel Shin-Osaka out of the many hotels available. All of our staff are extremely pleased that you had a comfortable stay and were satisfied with your stay. Your many kind words are very encouraging. Thank you for taking the time to post and leave a high rating. We will not rest on our laurels and will continue to work hard in the future. All of our staff look forward to welcoming you back to our hotel the next time you are in the area. Smile Hotel Shin-Osaka Front Desk
Alexander M.
Double Room【Non-Smoking】
Stayed in Feb 2025
Solo traveler
35 review
9.5/10
Amazing
Posted on Mar 15, 2025
Great hotel by all measures. Everything is brand new and clean, room size even allows you to store your suitcase open. WiFi is really fast. There are plenty of eateries around, as well as supermarkets. Metro and train stations are very close. Overall I had a perfect stay there. No complaints at all!
Response from Property: We are honored to have received such kind words about our wonderful hotel.Thank you very much for staying at Smile Hotel Shin-Osaka.We are glad to hear that you were very satisfied with your stay.We will not rest on our guests' words this time, but will continue to make every effort to provide better service in the future.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
Mikhail Mikh
Double Room【Non-Smoking】
Stayed in Feb 2025
Couple
8 review
9.5/10
Amazing
Posted on Mar 10, 2025
A very good hotel. We picked it for proximity to Hankyu bus station and Shin Osaka. The stuff was very helpful and the rooms large for this type of hotels and very clean, and all the amenities were good (albeit the pillows were a bit too stiff for my liking). There isn’t much to do in the neighbourhood, but otherwise the location and the hotel itself were very good.
Response from Property: We are truly honored that you chose us out of all the hotels.Thank you very much for staying at Smile Hotel Shin-Osaka.The area surrounding the hotel is a business district, so you can enjoy a relatively quiet stay, which is one of the hotel's attractions.We are sure there are still some things we have not done well, but we will do our best every day to make our guests even more satisfied, and we look forward to serving you when you visit our neighborhood.We look forward to serving you again.Smile Hotel Shin-Osaka Front Desk
Anonymous User
Double Room【Non-Smoking】
Stayed in Jan 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on May 3, 2025
Hotel is quite near public transport. Very nice to stay in. Staff were very helpful and understanding :)
Response from Property: "We are very happy that you had a great day and we look forward to seeing you again soon."Thank you very much for staying at Smile Hotel Shin-Osaka.We are glad to hear that you were very satisfied with your stay.We are very glad to hear that you were very satisfied with your stay at the Smile Hotel Shin-Osaka.It is our greatest wish that our guests can enjoy a pleasant stay with us.We are sure that there are still some things we have not done well, but we will keep smiling and strive to improve our service even more so that our guests will be happy to stay with us in the future.We look forward to serving you again when you come back to our neighborhood.We all look forward to serving you again.Smile Hotel Shin-Osaka Front Desk