the b namba-kuromon

the b namba-kuromon Reviews

the b namba-kuromon

1-20-6, Nippombashi, Chuo Ward, Osaka City, Osaka Prefecture, 542-0073, JapanSee Hotel Details
the b namba-kuromon
the b namba-kuromonthe b namba-kuromonthe b namba-kuromon
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Guest Reviews

8.7/10
Very Good
668 review
Verified reviews
Location9.1
Amenities8.4
Service8.7
Cleanliness8.8
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All reviews(668)
Positive reviews(633)
Reviews with photos/video(166)
Easy to get around(94)
Convenient for shopping(49)
Close to metro(42)
Poor air conditioning(23)
Tasty coffee(23)
Perfect for business trips(17)
Luggage delivery service(9)
Loved the night views(6)
Negative reviews(35)
Kingsley Siu
Superior King Room Non-Smoking
Stayed in May 2025
Family
19 review
7.0/10
Posted on Jun 14, 2025
The room is not clean, air conditioner with dust, the carpet with stain, the room continuously with bad smell Despite its good location, easy to access Nippombashi station, Namba station, Shinsaibashisuji
Response from Property: Thank you very much for staying at the b namba-kuromon. As for the location, it is located in a location with many recommended points such as Kuromon Market and Dotonbori, and has been very well received by customers. We apologize for the inconvenience caused by the stains on the carpet and air vents, as our cleaning was not thorough. We take your comments seriously and will thoroughly re-educate our cleaning staff to prevent this from happening again in the future. We know this is very selfish of us, but we hope you will use our hotel next time you visit Osaka. the b namba-kuromon. front desk Ishiguro.
Anonymous User
King Room Non-Smoking
Stayed in May 2025
Solo traveler
54 review
6.0/10
Posted on Jun 3, 2025
Very disappointing - poorly trained staff who have me false info at check-in, no individual climate control in the rooms (they have out up notices advising clients to open the windows if they're hot!), no luggage rack so suitcase just lays on the floor, no cupboard so shoes same, poorly placed sockets so your phone has to either lay on the floor or in the middle of the bed while it's charging, poorly placed TV high on the wall to the right of the bed so would be very uncomfortable to watch, etc. Never again.
Response from Property: Thank you very much for staying at the b namba-kuromon.We apologize for the inconvenience caused to you due to the incorrect information provided by our front desk staff.We take your feedback seriously and will thoroughly re-educate our front desk staff to ensure this does not happen again in the future.We know this is very selfish of us, but we hope you will use our hotel next time you visit Osaka.the b namba-kuromon. front desk Ishiguro.
Shirley
Family Triple Room
Stayed in Apr 2025
Traveling with friends
7 review
10/10
Outstanding
Posted on Jul 4, 2025
Great location with friendly staff. Tea break was provided and their breakfast was good.
Response from Property: Thank you very much for visiting the b Namba Kuromon.Thank you again for taking time out of your busy schedule to give us your feedback.We are very happy to hear that you had a pleasant stay with us.We are honored to have been able to help make your trip a memorable one.We will continue to work hard to improve our hotel facilities and services to ensure that all of our guests are satisfied with their stay.We hope you will choose the b Namba Kuromon for your future visits to Osaka. All of us at the b Namba Kuromon look forward to serving you.The b Namba Kuromon
Alex Eugene
Twin Room Non-Smoking
Stayed in Jun 2025
Family
9 review
7.0/10
Posted on Jul 12, 2025
It was a small room but a bit far from the station
Response from Property: Thank you very much for choosing The b Namba Kuromon and for taking time to share your feedback about your recent stay with us.Your wonderful comments have been shared with team and it is always encouraging andmore inspiring for us to have direct feedback from our guests to aim even higher for the better service.We sincerely hope that we will have another chance to welcome you back in the near future.
Anonymous User
Deluxe Twin Room Non-Smoking
Stayed in Mar 2025
Couple
98 review
8.5/10
Very Good
Posted on May 25, 2025
Nice hotel Good location Clean and environment friendly Definitely be back again
Response from Property: Dear Guest.Thank you for sharing your experience at the b namba-kuromon.The team and I are glad to hear that you were satisfied with your stay with us.We look forward to welcoming you all in the near future.Sincerely yoursthe b namba-kuromonHotel Assistant Manager
Guest User
Twin Room Non-Smoking
Stayed in May 2025
Family
1 review
7.0/10
Posted on Jun 28, 2025
I chose this hotel because it is closed to nippombashi station and the Kuromon market - very convenient for traveling and finding fresh and cheap foods. I loved the free coffee a d totete (free cakes) corner. Check in and check out was fast. The room size is okay, but it has the smell of the mat - I had to turn on the air filter all the time. The toilet has smell whenever we flush. The laundry room should have a notice to customer that they should collect their clothes on time so that others won't have to wait long for their turn. Room is quiet so we slept very well. Overall, it was a nice stay.
Response from Property: この度はthe b なんば黒門をご利用頂きまして、誠にありがとうございます。お忙しい中ご感想をお寄せくださいましたこと重ねて御礼申し上げます。ご滞在中は快適にお過ごし頂けたご様子でスタッフ一同大変嬉しい限りでございます。私どももご旅行の思い出作りのお力添えができ、大変光栄でございます。ホテル設備や接遇サービスなどもより向上させ、ご宿泊いただきますお客様がご満足していただけるようスタッフ一丸となり励んで参ります。今後とも大阪にお越しの際には、是非、the b なんば黒門をお選びください。スタッフ一同、心よりお待ち申し上げております。The b Namba Kuromon
Ryanraise
Twin Room Non-Smoking
Stayed in Nov 2024
Traveling with friends
2 review
8.5/10
Very Good
Posted on Jan 8, 2025
The room was smaller than expected with limited space for luggage however the facilities such as the bathtub were great. Free cold water was provided at the lobby
Response from Property: Thank you very much for staying at the b namba-kuromon.Regarding the size of the room, please refer to the size listed on the reservation site before making a reservation.We provide water and coffee service 24 hours a day in the lobby.In addition, there is a designated time, but we will also serve a free snack called ``tottette'', so please try it next time you visit.All of our staff members look forward to your visit.the b namba-kuromon. front desk Ishiguro.
Guo Sheng Vinson
King Room Non-Smoking
Stayed in Apr 2025
Family
4 review
7.5/10
Posted on Jun 3, 2025
Nearby subway,street market and famous dontonbori with 10mins walk, a small family of 3 member stay in the king bedroom. If you all don’t mind the small area is one of a good choice staying here.
Response from Property: Thank you very much for staying at the b namba-kuromon.As for the location, it is located in a location with many recommended points such as Kuromon Market and Dotonbori, and has been very well received by customers. The Sky Terrace is also a great spot to watch fireworks depending on the season, so if you come to Osaka in the future, please be sure to choose the b namba-kuromon. All the staff are looking forward to seeing you.the b namba-kuromon.front desk Ishiguro.
Daria
Twin Room Non-Smoking
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on May 17, 2025
Liked the hotel very much - rooms are clean, staff very friendly, breakfast and evening donuts just perfect
Response from Property: Dear. Thank you for choosing The b Namba Kuromon and for taking the time to provide feedback on your stay. We apologize for it. Your feedback will be passed on to the relevant department for future improvement. We would be grateful if you could give us the opportunity to regain your trust in the future. We look forward to welcoming you again. Please receive our very best regards from the team, The b Namba Kuromon
Guest User
King Room Non-Smoking
Stayed in Apr 2025
Couple
1 review
7.5/10
Posted on May 16, 2025
B Namba Kuromon was easily accessible by train and close to Kuromon Market/Dotonburi/DenDen Town and Nipponbashi. Also, you don't have to cross the 2 big roads nearby to go "into town" you can use the Namba walk underground and there's loads of shopping and food down there too. The roof terrace is a lovely area with great views across the city. You do have to pay for the washing machines/dryers and there is only one vending machine with no Coca cola and the ice machine is right in reception so no chance of wearing your jammies to get some. At reception, the lady didn't charge enough tax so we had to pay the extra amount by card so we would have been charged to make the 2 payments by our bank, then she went over to her colleague and that was it, I asked if everything was OK and could we go? she could have said instead of just walking away I must also say that the downstairs ladies toilet is a tiny single room, you practically have to sit on the loo to close the door..not great. I have to say that location is mainly what this hotel is good for.
Response from Property: Dear. Thank you for choosing The b Namba Kuromon and for taking the time to provide feedback on your stay. We apologize for it. Your feedback will be passed on to the relevant department for future improvement. We would be grateful if you could give us the opportunity to regain your trust in the future. We look forward to welcoming you again. Please receive our very best regards from the team, The b Namba Kuromon
Alicia
Twin Room Non-Smoking
Stayed in Apr 2025
Couple
9 review
7.5/10
Posted on May 11, 2025
Location was why I come back to this hotel. Opposite to kuromon and a 8 mins walk to the famous covered shopping belt. The downside - non bottled water and you need to bring your own bottle to get cool drinking water. Coffee and tea dispenser at the front desk, no sachets in the room to make a cuppa. Much has changed as far as the amenities offered is concern. Else all is good with bed and rest.
Response from Property: Dear. Thank you for choosing The b Namba Kuromon and for taking the time to provide feedback on your stay. We apologize for it. Your feedback will be passed on to the relevant department for future improvement. We would be grateful if you could give us the opportunity to regain your trust in the future. We look forward to welcoming you again. Please receive our very best regards from the team, The b Namba Kuromon
Wei Hui
King Room Non-Smoking
Stayed in Mar 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Apr 24, 2025
Location is perfect; near several subway stations, right in front of the seafood market and walking distance to major shopping areas as well as local food
Response from Property: Thank you very much for staying at the b namba-kuromon.As for the location, it is located in a location with many recommended points such as Kuromon Market and Dotonbori, and has been very well received by customers. The Sky Terrace is also a great spot to watch fireworks depending on the season, so if you come to Osaka in the future, please be sure to choose the b namba-kuromon. All the staff are looking forward to seeing you.the b namba-kuromon. front desk Ishiguro.
Guest User
Twin Room Non-Smoking
Stayed in Mar 2025
Family
2 review
9.5/10
Amazing
Posted on May 10, 2025
The facility was nice as well as the friendly agents. Only thing that might be improved is that the paper with explanations of the room, the one with QR code of the webpage was quite worn-out that needs to be replaced.
Response from Property: Thank you very much for staying at the b namba-kuromon.As for the location, it is located in a location with many recommended points such as Kuromon Market and Dotonbori, and has been very well received by customers. We are also pleased to receive your kind words regarding our staff's service.We will take your feedback seriously and make improvements to the information sheets in the guest rooms.We hope you will use our hotel again when you visit Osaka.the b namba-kuromon.front desk Ishiguro.
Ecila_moi
Twin Room Non-Smoking
Stayed in Mar 2025
Family
3 review
8.5/10
Very Good
Posted on Apr 20, 2025
Convenient location in Namba Walkable with luggage to Namba Nankai station. Breakfast spread is limited.
Response from Property: Dear. Thank you for choosing The b Namba Kuromon and for taking the time to provide feedback on your stay. We apologize for it. Your feedback will be passed on to the relevant department for future improvement. We would be grateful if you could give us the opportunity to regain your trust in the future. We look forward to welcoming you again. Please receive our very best regards from the team, The b Namba Kuromon
Guest User
King Room Non-Smoking
Stayed in May 2025
Couple
1 review
9.5/10
Amazing
Posted on Jun 24, 2025
Location is very good. Kuromon market is opposite. Big room and clean.
Response from Property: Dear Customer,Thank you very much for choosing The b Namba Kuromon and for taking time to share your feedback about your recent stay with us.Your wonderful comments have been shared with team and it is always encouraging andmore inspiring for us to have direct feedback from our guests to aim even higher for the better service.We sincerely hope that we will have another chance to welcome you back in the near future.Please receive our very best regards from the team,The b Namba Kuromon