Patina Osaka

We have just completed our final day in Osaka, and our stay at your hotel has been nothing short of exceptional. The property and its facilities are outstanding—immaculately clean, well maintained, and thoughtfully designed. The service throughout our stay has been truly impressive. I would like to especially commend the Bellman team on the 1st floor. They consistently offered assistance with genuine warmth and never hesitated to help with anything we needed. In particular, the tall gentleman from Myanmar (my apologies for not asking his name) stood out for his excellent service. Regarding check-in, although there was an initial oversight in reconfirming our booking benefits and communicating certain details, this was quickly resolved when we approached the counter again and met Kiki. He handled everything with calm professionalism and a refined, welcoming manner that reflects the standards of a luxury hotel. I would also like to highlight the Chat Service team. Before our arrival and throughout our stay, they responded promptly and efficiently through the LINE application, assisting with every request—including detailed information about Osaka. Kudos to your entire Front Office team. Our afternoon tea experience, with a window seat and wonderful tea selection, was another highlight. It made our last day truly memorable. We highly recommend it to future guests. Well done to the Patina Osaka team. We will definitely return.