DoubleTree by Hilton Orlando East - UCF Area

EVERYYHIMG EXELENT !!!

good.

I have stayed at the Hilton DoubleTree near UCF numerous times over the past few years, and it was because of those positive experiences that I felt confident booking rooms here again for a critical business trip involving myself and two colleagues. Unfortunately, this time, what we encountered was not only unacceptable in terms of comfort and amenities but also deeply frustrating due to the poor management and lack of basic customer service. Let me start by stating the core issue: the air conditioning in the entire hotel had not been working properly for several days, yet at no point was this mentioned on the hotel website or communicated during the booking process. In May, in Florida, this is a major issue. Temperatures outside were hovering around 100 degrees Fahrenheit. Inside the hotel, they were only marginally better—around 85 degrees in the lobby and other common areas. Imagine trying to conduct critical project work in such conditions. We arrived with a tight deadline and needed to work collaboratively in a quiet, well-ventilated space with adequate seating and table access. Normally, we would set up in the lobby as we've done in previous stays. It's a large, open area that typically offers comfort, stable temperature, and a conducive environment for focused work. This time, however, it was stifling hot and completely unusable. When we brought this up with the hotel manager and explained our situation, we asked if we could use a boardroom or conference room, as those often have separate AC units and might be cooler. To his credit, he agreed to let us use one. However, when we got there, the room was nearly empty. There were only tables — no chairs. So I returned to the front desk and politely asked if they could provide just three chairs so we could work. What happened next stunned me. The manager, rather than accommodating this very basic request, snapped back at us and said, “I’m doing you a favor — you’re asking too much.” Excuse me? Asking for three chairs in a hotel that we’re paying for, while trying to work in unbearable heat due to a failure on the hotel's part to disclose a major facility issue, is asking too much? He then ordered us out of the boardroom and said, “Go sit in the restaurant.” So we did — only to find it just as hot as the lobby. Once again, we returned to the front desk to inform him that the restaurant space was also too hot for us to work effectively. His response? “Well, it’s 100 degrees outside. Compared to that, 85 degrees in here is a lot better.” At this point, I was livid. When I told him again that we couldn’t work in these conditions and just needed a reasonably cool space for a few hours to finish critical deliverables for our project, his attitude became even more aggressive. He then told us that if we wanted to use the boardroom with air conditioning, we’d need to pay $500 — or, and I quote, “we can check you out.” Let’s recap here: we were guests at the hotel, we booked multiple rooms, we

Gabriela and Destiny along with the other bartenders were exceptional, very attentive and always full of smiles. They also were always down for a conversation when their work permitted. After the first time I went to the lobby bar each of them knew what I liked to order.10/10