Shuangman Huarui International Hotel (Kangbashi)

The hotel rooms are large, there are plenty of parking spaces, and it is right next to the Ulunmu Lake. There is also a large grassland next to the hotel. The breakfast is so rich, with mutton soup, milk tea, and especially the yogurt is very good.

The hotel is relatively new and the overall feeling is pretty good. The rooms, facilities, hygiene and services are all good, except that the towels are not pure cotton and have poor water absorption. I stayed for two consecutive days and found that the breakfast dishes were exactly the same, especially the stir-fried dishes, which did not change at all 😅.

The hotel opened last year, it is well decorated, the double beds are 1.5 meters wide, very friendly to families with two children. The breakfast is very rich, it is in the forefront of the five-diamond hotels, and the service attitude is very good. There are also some small episodes. On the first night, I found that the door could not be locked. The maintenance staff came and knocked for half an hour and finally fixed it, but the chain was still broken. On the second night, the shower water was not hot. I called to ask if it was the same in all hotels. The front desk said to confirm it, but there was no feedback later, so I took a shower. In addition, there are two small regrets in the facilities. The standard safe and small refrigerator of the five-diamond hotel are missing. Overall, I am quite satisfied, and I hope it will be better next time I go.

The sanitation is good, and the cleaning lady made it very clean. The hotel is in a good location, close to the scenic spots. A family of three booked a 1.5-meter twin room, and there were only two people for breakfast. Since we booked a room for two days, we left very early on the second day and could not have breakfast, so we discussed giving one more person breakfast on the first day and not having breakfast on the second day. The front desk agreed after asking for a good review, thank you. The parking lot is large but the parking spaces are tight, and there are many people on weekends. A deposit will be charged for accommodation, and you will return the same way after checking the room.

First, there was a loud noise on the 5th floor at around 5am during the May Day holiday. My family opened the door and went out to remind us that it was related to wedding photos and weddings. Did we report this to the hotel? Where is the hotel management? Shouldn't the wedding be arranged in an area away from normal tourists? Second, we collected a deposit for one of the two rooms. We checked out at 8am on the 4th. I called the hotel at around 19pm on the 5th and they refunded my deposit. I have stayed in so many hotels, but I have never seen a deposit that needs to be refunded by myself. If we were busy and forgot during the May Day holiday, did the hotel just let it go? Third, I forgot to remove the room card when I left the room. I told the front desk very clearly when I checked out. She said she knew it was okay. But she called me at around 14pm on the 4th and said I had not checked out. Actually, the environment and location of this hotel are quite good. I don't know what's wrong with the service? Is it arrogant?