Hoshino Resorts KAI Alps Reviews

good environment. very quiet. good to heal. the meal is nice. the tea and sake experience is special and remarkable. also the morning exercise is so fun hahaha. but there is too little drinking water in the room.

Amazing hotel with top notch service, facilities and food. The outdoor onsen looks directly out to the snow mountain, and we had snow whilst we stayed—magical feelings when you are in the onsen and snow falls on top of you! Highly recommend.

I am highly recommended to the couple and family stay with this hotel The check-in is very personal, room set up are incredible. All the staff are very nice, helpful and professional. The food was great in all seasonal dishes. The dish presentation is like a piece of art. The Osen facility is cozy and nice. You can't miss the outdoor osen with the nature

Superb hotel living up to the KAI experience - Will go again!

The room is well designed and it is perfect for family trip. Onsen is nice too, especially for the outside one. I love the food, the service, and the staff of the hotel, which will wipe all the tiredness gained from climbing Tateyama.

Overall very good service. The food there was great also. The only issue was the hot water at the on Sen was not hot enough and the dining area is quite loud; baby crying, foreigner shouting.

This kind of hotel should provide pick-up and drop-off, but it was cancelled in summer. The local experience activities in the lobby are good.

The service quality is great and the overall environment is very comfortable! One night, two meals, the food was great, especially the dinner, each dish was explained by very attentive waiters, all of them were made with local ingredients and were delicious! Spa time was great too!

A hotel I was looking forward to, in Nagano, I chartered a car to get there, it's a very quiet place, behind the hotel is a place where you can play in the snow, it's very flat, you can make a snowman. The room is very nice, the dinner is delicious, thumbs up.

A little worse than expected, but overall it's good, the service is very good, the only thing is that the food is not very delicious

Hoshinoya Hotel, the hotel environment is first-class, breakfast and dinner are very delicious😋?

The best hotel nearby. The spa and food were very good. The place is not very big and there are not many facilities. It takes about half an hour to go skiing, which is not a short distance. 🧑🧑🧒

The hotel service staff is not very good. They helped me book a shuttle bus. At first, they said it was ready, but later they told me that it was out of stock and asked me to order a taxi. They did not remind me to go to the ski resort during reception. The steamed buns baked in the afternoon were more in form than in substance. When cleaning the room, I asked to change clothes of the same size, but they were still one large and one small. Then they only gave me one coat. I felt that the service did not communicate. There were a lot of food, but it was average. The form was more important than the content. For a hotel of this level, the mini bar is charged. When checking out, the staff seemed to have poor math skills. They should have refunded 1,000 yen, but they only refunded 900 yen. They couldn't figure out the bill.

One of the best hotels in Nagano, the room is spacious with four beds, the hot spring and meals are good, and the service is excellent