"I paid too much when I made the reservation, and when I found out, the hotel refunded my money on site, which was particularly satisfying. The wireless network signal is simply great, and watching videos is smooth. It is much better than the casa hotel next door. The water temperature for raining is not good, it's too cold. No breakfast, just simple coffee. The room is larger"

"Very good, the front desk has a taxi service, good environment, convenient"

"This is a unique inn, and I was particularly pleased with the service, which was more welcoming than a hotel. We had a lot of heavy luggage, and fearing the local area might be unsafe, we had to take it all to the room and didn't dare leave it in the car. We specifically requested a first-floor room because there's no elevator on the second floor. Customer service was helpful in arranging a first-floor room. The surrounding nature is beautiful, and it's a national park, though it's closed. There's a supermarket in a small town not far away, with affordable prices and quite convenient. There are also some small restaurants nearby, including some Japanese food."

"The place was great. The kids love it. Clean and everything was working well. I would definitely go back."

"The room was nice. You can tell it was designed with great care. It's a popular hotel. But the bedding and towels were very cheap. The quilt made a loud plastic sound when it turned over. The front desk was not very professional either. They were either chatting or drinking."

"We checked in during the evening on a weekend. Upon arrival, the front desk informed us that we had to pay an additional daily resort fee, even though our booking on Trip.com clearly showed that all taxes and fees had already been paid. Since it was already late and finding another hotel wasn’t practical, we decided to stay. The front desk did upgrade our room, which we appreciated. However, the upgraded room was very outdated and had a constant unpleasant sewage smell. The bed didn’t appear very clean, and the bathtub was broken and unusable. To make matters worse, there were quite a few small bugs in the bathroom, which was extremely unpleasant. The towels and bath towels were old and worn out as well. Another major issue was that the windows had no blackout curtains. The room became very bright early every morning, making it impossible to sleep well. We came here for intensive tennis training, so getting enough rest was important, but we were woken up far too early every day. Considering the price we paid, this hotel did not offer good value for money. There are definitely much better options available at the same price point."

"Thanks to the clean rooms and friendly staff, I had a comfortable time. The facilities are well maintained and the location is great, so I would like to visit again. I liked the quiet atmosphere."

"This is a beautiful property and just a couple minutes walk to shops and restaurants . We were excited when we arrived to see how nice and what a great location, but issues started immediately..no cleaning, a rat, keys not working. There is no office on site, but is a mile down the road at their sister property, Casa Ojai. We rented a suite and two rooms for 8 nights, with one of the rooms that will connect. Our keys were left in the late arrival box, but we couldn’t get into the one connecting room. They dropped of the keys at 10:30 pm, but they didn’t work, so we couldn’t even get into that room the first night. No offer to credit us for that. Then the third night, we had a rat in the hood over the stove and it was trying to get through the hood filter into the room. We called and they came down, but were unable to get it. They draped a plastic bag over the filter opening and said they would send maintenance down in the morning. Well, the rat got through and we had to trap it before we could go to bed. They did come the next morning and cleaned the stove and kitchen area and said they would let the owner know, we never heard from the owner and issues continued for the remainder of the week. Keys stopped working to open rooms 4 different times during stay, Rooms should have been cleaned every 3 days. We had to ask after 4 days, and they didn’t even go into one of the rooms, against day 6, I had to ask for cleaning service again, and they never came for a 2nd cleaning. Finally, the night before we left, we were locked out of our room again, so I went to their sister property to get keys and complain again. They said owner would call within 30 minutes. No call, just an email apologizing and jokingly thanking us for catching the rat, and offering to waive our amenity fee and 25% off next visit, I insisted on a call. He seemed to have excuses for most of it and said he had to discuss all of this with his staff and would get back with me. Well, no call, just an email itemizing all our issues and his interpretation of them, as if he were discussing all of this with his staff. He offered to refund the one night that we had to catch the rat, which was one of the cheaper nights and $200 off for the lack of cleaning and the key issues. This is what he thought was appropriate after our spending $6,200 for our stay, and he hasn’t bothered to respond to my email or call me. I really wanted to like this place and be understanding, but I will never be back mainly because of the owner’s attitude and handling of this."