The Ritz-Carlton, Aruba

The St. Regis Aruba Resort

"Don't risk booking with St. Regis Aruba or through Trip.com. On July 30th, we arrived at the hotel after a 9-hour journey. Our reservation was paid for and confirmed, both by email and on the Trip.com app. Upon check-in, the receptionist informed us that the reservation had been canceled because the rate supposedly applied only to Aruba residents. The only explanation given was that Trip.com had sent us an email with the cancellation. Upon checking, we saw it was sent on July 30th, while we were on our flight, but the reservation still showed as active in the app. When I made the reservation, I entered my name, country of residence, and phone number with Chile's country code. If the rate was exclusively for local residents, how was it possible for the system to confirm and charge for the reservation? That error was not mine. The most unbelievable part was the attitude of both the hotel and Trip.com. Neither took responsibility nor offered a solution. They simply canceled the reservation and told us the payment would be refunded within 2 to 14 days. We're talking about over US$1,000. What if I hadn't had the money to pay for another hotel at that moment? They would have literally left us without accommodation upon arriving in Aruba. We ultimately had to book another hotel and, of course, pay a much higher rate. Mistakes can happen, but the difference lies in how a company responds. For this reason, and to avoid starting your trip on a bad note, I suggest not booking at St. Regis Aruba or through Trip.com. It goes without saying that 4 days have passed and I still haven't received any news about the refund to my card."

Aruba Marriott Resort & Stellaris Casino

Riu Palace Antillas - Adults Only - All Inclusive

"The hotel's redeeming features are the variety of food, the beach, the activities they schedule, and the good service, except for the reception supervisor who was awful. The negative side is that the hotel is not big, unlike other Rius hotels. When it comes to check-out, they make sure you leave the facilities before 7:00 p.m., and unlike other resorts where I stayed on my name day, I don't receive any details except for a letter telling me to leave the room at the appropriate time. This is definitely not recommended, as there is no relationship between the price you pay and the service you receive."

Movida Inn Aruba

"This place is a hidden gem !!! I was honestly blown away with this place. This place is completely renovated and new as well as incredibly clean. The pool is immaculate. The grounds are stunning, it's tucked away but once inside you feel like you're on a resort. I will definitely come back here !!! Our apartment was really nice sized I actually couldn't believe it was all for us. Our room was also pool side with a patio. We travel a lot and most of the time the pictures don't match but this time it was actually the exact room we saw in the pics. Ester who is on site most of the time is an absolute sweetheart and very attentive to all your needs. This place has thought of every detail! And as if it wasn't perfect enough, there's the cats 😻 🐾♥️🐾♥️🐾 There's 3 of them and they are just the best -Aruba is the ambassador of the inn and we re gonna miss him too. All in all probably one the nicest places we have ever stayed at !!!!! Would definitely recommend 1000%"

Casalina Garden 2 Blocks to Palm Beach & Kitesurfing School

"We love staying at Casalina Garden, in fact, we love it so much we go back every year. The location is perfect, it is so close to the beach, grocery stores and restaurants. We like the intimate setting and enjoy meeting new people every year. Rosanna is an absolute gem, she will help with all your needs. Judy, the owner is also available for any concerns or questions we may have. If you like big resorts with lots of people then this isn’t the place for you. If you like a stay that feels like home then you will find that here. The new backyard pool is nice and the tropical garden is excellent if your goal is relaxation. Our only regret is that we only stayed 30 days, we could have stayed longer. Lastly, if you are a kite boarder this is a perfect distance to the kite boarding beach. My husband went kiting 27 out of the 30 days. Thank you to Judy and Rosanna for making our stay so comfortable and enjoyable."

Genesis Apartments

"The hotel is well located. But this stay was one of the worst I've had at this hotel. First of all, it's not a hotel. When I arrived there was no one there, no check-in instructions. I had to call trip.com who contacted the owner and got my room number. Then, I had booked a room overlooking the hotel, I received a room at the back of the house (view of the back wall).. and still impossible to contact anyone from this hotel. The number provided does not work. The equipment is old and damaged There was a huge cockroach in the bathroom that I couldn't get rid of because it crawled under the bathroom vanity every night. Finally, the worst was the bedding. The sheets were not washed and smelled horrible (I think they don't wash them after every guest). The pillows are discolored and filled with dust mite and dirt. In summary, I do not recommend this establishment even if it is well located."

TuribanaPlaza

"The worst hotel in Aruba"

Alto Vista Hills

Hilton Aruba Caribbean Resort & Casino

"I paid for a stay at the Hilton Aruba Caribbean Resort & Casino, from July 22nd to 26th, 2025. I paid Trip.com, No. *************, PIN: **************** My complaint is as follows: I paid for a partial ocean view, but we were placed next to a hotel construction site. Furthermore, we were never informed that there was no gym because it was under renovation. I paid 1,933,960 CLP, including VAT 213,628 CLP and municipal tax 11,296 CLP. The price did not indicate that the hotel would charge me US$400 in RM Government Tax and Resort Charge. Therefore, what TRP.COM advertises is misleading. We tried to contact the hotel, but it was not possible. The hotel was never willing to resolve anything, nor was TRIP.COM. Therefore, booking this hotel with you was a bad experience. I would appreciate it if you could tell me what I need to do to get a refund of the overcharged amount, and who to speak to because your service is impersonal."

Playa Linda Beach Resort

"Shout out to Jesse for keeping our resort safe. He keenly recognized a situation where a group of individuals who were trespassing on property and quickly removed them without anyone realizing there was a problem. Jesse’s presence, public relations skills, demeanor and quickness to act make us feel safe and comfortable in this beautiful Resort!"

Marriott's Aruba Surf Club

"Very disappointed the customer service. My granddaughter had to wait about six hours for them to finally bring a pack and play and the drain in the bathtub didn’t work for her to take a bath. Then we ask them for a comforter for the pullout couch and they told us that even though they have them, they would not provide us one. Not a good job by Marriott. Usually love their customer service, but this one really is disappointing."