1 Chome-1 Sasaguchi, Chuo Ward, Niigata City, Niigata Prefecture, 950-0911, JapanView Hotel Details
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Art Hotel Niigata Station Guest Reviews
4.2/5
Very Good
160 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.0
Service4.2
Cleanliness4.2
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All reviews(160)
Positive reviews(157)
Reviews with photos/video(43)
Delicious breakfast(57)
Clean and tidy(28)
Awesome rooms(24)
Enthusiastic owner(15)
Easy to get around(11)
Would stay again(8)
Near shopping area(8)
Convenient for shopping(6)
Negative reviews(3)
アユ17
Double Room - Smoking
Stayed in Jul 2024
Family
19 review
5.0/5
Outstanding
Posted on Sep 7, 2024
Art hotel in Niigata is great. A very accessible location in many restaurants around especially the main station of Niigata. The hotel is clean and they have a very welcoming staff. We stayed there for one night only but we will definitely stay again.
Response from Property: Thank you very much for staying at Art Hotel Niigata Station. We are very pleased that you are satisfied with the rooms and location we have prepared for you. Our staff will continue to work hard to provide a space where our customers can relax and enjoy themselves. We hope you will visit us again when you come to Niigata. We look forward to seeing you again. Art Hotel Niigata Station Front Desk
Ying Kit
Deluxe Single Bathroom Renovated Room - Non-Smoking
Stayed in Jul 2024
Travel with friends
27 review
3.7/5
Posted on Aug 8, 2024
located just next to the station with a lot of restaurants nearby.
Response from Property: Thank you very much for staying at Art Hotel Niigata station. We are very pleased that you are satisfied with our location. We will continue to strive to improve our services to make your stay even more comfortable and enjoyable, while taking advantage of our blessed location. Thank you very much for your time and valuable input. We look forward to serving you again. Art Hotel Niigata station Front Desk
hoyau
Twin Room - Non-Smoking
Stayed in Oct 2024
Travel with friends
6 review
3.7/5
Posted on Nov 25, 2024
No bottle water supply and no hotel staff at the drop off area
Response from Property: Thank you for visiting Art Hotel Niigata Station.We do not have bottled water in the rooms, but tap water is available. There is also a vending machine in the hotel.We apologize for the inconvenience caused by the small number of staff at the front desk. We will make every effort to increase the number of staff.We look forward to welcoming you again.Art Hotel Niigata Station Front Desk
Psyduck128
Twin Room - Smoking
Stayed in Nov 2023
Family
10 review
5.0/5
Outstanding
Posted on Jan 5, 2024
Even though this hotel was getting old but we very likes their service. Their cleaning service were very satisfied and we feel warming that the cleaner helped to replace my non dried clothes on the hotel towels. This action really bravo!
Response from Property: Thank you very much for using Art Hotel Niigata station. We are very happy that you were satisfied with your stay. All of our staff will continue to strive to improve our services in order to meet our customers' expectations. We look forward to serving you again. Art Hotel Niigata station front desk
Andrew Yu Hc
Single Room - Non-Smoking
Stayed in May 2023
Solo travelers
6 review
4.2/5
Very Good
Posted on Jun 30, 2023
Everything is up to standard, everything is fine, perhaps the worst things are the odour in the aisle.
Response from Property: Thank you for staying at Art Hotel Niigata Station.Regarding the passage, we will take measures such as cleaning once again.We are looking forward to seeing you again.
60 Travel
Twin Room - Non-Smoking
Stayed in Feb 2023
Family
23 review
3.7/5
Posted on Mar 29, 2023
Hotel is connected to station so its very convenient. Service is good even though staff did not speak much english. Overall a happy stay
Response from Property: Thank you very much for using Art Hotel Niigata Station.We will continue to aim to be a hotel that customers can say is good.We are looking forward to seeing you again.
Guest User
Twin Room - Non-Smoking
Stayed in Aug 2023
Travel with friends
3 review
3.5/5
Posted on Sep 30, 2023
Very convenient, will try the breakfast next time
Response from Property: Thank you very much for using Art Hotel Niigata. We will continue to strive to provide a comfortable stay with our services, cleaning, meals, and more. We look forward to seeing you again. Art Hotel Niigata Front Desk
Rahmayanti Ayuba
Deluxe Single Room - Non-Smoking
Stayed in Jul 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on Sep 1, 2024
Good!
Response from Property: Thank you very much for staying at Art Hotel Niigata Station. We are very happy to hear that you were satisfied with your stay. Our staff will continue to work hard to provide a space where our customers can relax and enjoy themselves. We hope you will visit us again when you come to Niigata. We look forward to seeing you again. Art Hotel Niigata Station Front Desk
Kim huệ Nguyễn
Deluxe Single Room
Stayed in May 2022
Solo travelers
1 review
4.2/5
Very Good
Posted on Jun 9, 2022
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Response from Property: この度はアートホテル新潟駅前にご宿泊頂きまして誠に有難うございました。今後ともスタッフ全員一丸となって、よりよいホテルを目指して参りますので、またのご利用を心よりお待ち申し上げております。アートホテル新潟駅前 フロント
Anonymous User
Twin Room - Smoking
Stayed in Oct 2024
Travel with friends
61 review
2.0/5
Posted on Nov 19, 2024
This is the dirtiest hotel I've stayed in in Japan in all these years. It was shocking. There were dirt and blood stains on the bedsheets. I went to the front desk to report it and they asked me to change it. As soon as I turned around, I heard two waiters laughing. They really didn't know basic etiquette. Then I changed to another room and found that the bedsheets were dirty. It might be their standard. They were just as dirty. It was a very disgusting stay.
There were two other places where I was cheated. I went to the front desk for help, but the enthusiastic receptionist threw up his hands and said there was no way to solve the problem.
The breakfast was not bad. The hotel is right next to the JR station.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Art Hotel Niigata Ekimae. We sincerely apologize for the shortcomings in housekeeping and the discomfort the staff caused our guests. We will be revisiting our post-cleaning inspection regime and working to prevent a recurrence. We will also inform our staff of your comments and enhance our operations to ensure we treat our guests from a customer perspective. Thank you very much for taking the time from your busy schedule to write to us.
JP yama
Twin Room - Non-Smoking
Stayed in Sep 2024
Family
21 review
4.0/5
Very Good
Posted on Oct 28, 2024
It is close to Niigata Station and there is a convenience store and shopping mall nearby, so it is convenient. There is an affiliated parking area, and parking is also available at a discount for guests.
Original TextTranslated by Google
Response from Property: Thank you for staying at Art Hotel Niigata Ekimae. It is located directly connected to the station, so I think it is the best for those who go shopping in the station building. Please use our hotel when you come to Niigata. We are sincerely waiting for you. Art Hotel Niigata Ekimae Front
Guest User
Single Room - Smoking
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Oct 13, 2024
The location of this hotel is very good, right next to the station, and transportation is very convenient. The railway and bus are concentrated downstairs, and it is convenient for food, accommodation and transportation. The room is clean, spacious and quiet. It is a very standardized and professional hotel, worth recommending.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Art Hotel Niigata Ekimae. We are glad you were satisfied with your stay. Our staff will work hard as always to provide you with a comfortable space to enjoy your stay with us. Thank you very much for taking the time to provide us with your valuable feedback. We all look forward to seeing you again. Niigata Ekimae Art Hotel front desk
Triceratops 616719
Deluxe Single Room - Non-Smoking
Stayed in Jul 2024
Business travelers
17 review
4.0/5
Very Good
Posted on Aug 29, 2024
The location is great. There's no need to worry about late night check-in.
The cafe in front of the station is open early in the morning, so breakfast is not necessary. The view from the window is also great. You can see the Myoko mountains in the distance, which makes you feel good.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Art Hotel Niigata Ekimae. We are very pleased that you were satisfied with your stay. We will continue to strive to be a hotel where you can spend a comfortable time in a safe space. Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback. We look forward to seeing you again. Art Hotel Niigata Ekimae Front Desk
Guest User
Twin Room - Non-Smoking
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 4, 2024
Beautiful view of Niigata Station, lots of cafes. Good breakfast. The beds are large, but the pillows are very uncomfortable. Overall a wonderful hotel.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Art Hotel Niigata station. We are very happy to hear that you had a pleasant stay. We will continue to strive to make the hotel such that you can spend your time comfortably in a safe space. Thank you very much for your valuable feedback. We look forward to serving you again. Art Hotel Niigata station reception
Cheng
Deluxe Single Bathroom Renovated Room - Non-Smoking
Stayed in Nov 2024
Solo travelers
2 review
4.0/5
Very Good
Posted on Dec 30, 2024
It was a very convenient location, directly connected to Niigata Station!
The room was a little bit quiet, but the walls were well soundproofed and I didn't notice any noise from the next room.
There were amenities in front of the front desk, so it was sufficient.
Overall, it was a comfortable stay considering the price, but there was dust on the walls and ceilings above eye level, and the bathroom, which was supposed to have been renovated, wasn't that clean, which bothered me.
Original TextTranslated by Google
Response from Property: Thank you for staying at Art Hotel Niigata Ekimae.
We sincerely apologize for the inconvenience caused to our guests due to the guest room not being properly cleaned. We will conduct a room inspection based on the feedback we received from our guests and strive to prevent this from happening again.
Thank you very much for taking the time to post your valuable feedback despite your busy schedule. We hope you will use our hotel again when you visit Niigata.
Art Hotel Niigata Ekimae Front Desk