Ropewalk Piazza Hotel Managed By The Ascott Limited Reviews

Name: Ropewalk Piazza Hotel Managed By The Ascott Limited
Address: No 148, Jalan Pintal Tali, George Town, Penang, 10300, Malaysia, No 148, Jalan Pintal Tali, Overseas, Malaysia
Rating: 4.2

Ropewalk Piazza Hotel Managed By The Ascott Limited

No 148, Jalan Pintal Tali, George Town, Penang, 10300, MalaysiaView Hotel Details

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Rooms and Guests

Ropewalk Piazza Hotel Managed By The Ascott Limited Guest Reviews

4.2/5

Very Good

61 review

Verified reviews

Location4.5

Amenities4.0

Service4.1

Cleanliness4.3

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All reviews(61)

Positive reviews(57)

Reviews with photos/video(24)

Great location(22)

Convenient location(16)

Awesome rooms(15)

Clean and tidy(13)

Awesome stay(12)

Too noisy(11)

Large rooms(7)

Easy to get around(5)

Negative reviews(4)

Anonymous User

2 BEDROOM

Stayed in Oct 2024

Family

1 review

4.5/5

Great

Posted on Oct 26, 2024

The hotel is so cute. The door is at level 1, but the rooms is at level 2. So when you enter the door, you need to go upstairs and you will see the living room. The bed rooms is on the 2 sides, separated by the living room. The window on the main bed room is so unique and feels like classic. I never seen this before. This hotel location is also the best, at least for my trip. It's near to the kimberley street. A lot of cafe and tourist spot close to this hotel (walking distance).

Response from Property: Dear Valued GuestThank you so much for your kind words! We're thrilled to hear that you enjoyed our hotel's interior and location. We strive to provide a top-notch experience for all our guests, and your recommendation means a lot to us. We hope to welcome you back soon for another fantastic stay!RegardsThe Management

egguplanto

2 BEDROOM

Stayed in Oct 2024

Family

7 review

4.0/5

Very Good

Posted on Oct 20, 2024

Good hotel with good room layout. Convenient. Highly recommend.

Response from Property: Dear valued guestThank you for your positive feedback and glad that you have enjoyed your stay. It is a great honor for us to be chosen among the many hotels and residences available.Look forward to your return stay in futureRegardsThe Management

Dao Han

2 BEDROOM

Stayed in Jun 2024

Travel with friends

3 review

4.5/5

Great

Posted on Jun 9, 2024

Location was very near all chulia street, penang road and many other street food. The place was clean but there was room for improvement for ventilation in the bedrooms. The air in the bedrooms felt stuffy late at night. We had to keep the doors open as the air in the living room was fresher. Room service was quite troublesome as we had to text them multiple times. Gratefully, the staff were polite and able to fulfill our requests. Will book again with friends or family.

Response from Property: Dear M/M Dao Han ,Thank you so much for choosing PHC Hotels ! Our team works tirelessly to ensure that every guest feels welcomed and comfortable, and it means the world to us to hear that our efforts are paying off. Your kind words truly motivate us to continue providing exceptional hospitality to each and every guest and with this in mind, we can't wait to welcome you back again. Till then, best wishes.Kind Regards Grace Wong Revenue Manager

Guest User

2 BEDROOM

Stayed in Sep 2024

Family

7 review

4.5/5

Great

Posted on Oct 27, 2024

The location is very good, but need to call the lobby service officers when in need, they are not 24/7 available.

Response from Property: Dear Valued GuestThank you for taking your time to share your experience. We are glad to know that you enjoyed your experience with us in Penang and your feedback served as an encouragement to all our staff as we strive to continuously improve the quality of our services. We appreciate you sharing your feedback. Feel free to contact the reception for any assistance as our lobby team might step out from lobby to assist guest. It is our hope to have the opportunity to welcome you back soon.RegardsThe Management

Travel King of the King

2 BEDROOM

Stayed in Feb 2024

Family

30 review

3.7/5

Posted on Feb 13, 2024

I found this hotel which has provided 2 bedrooms near downtown Penang. The location is convenient, the hotel doesn't have an elevator, it needs to use a staircase to the upstairs bedrooms. It has 2 bedrooms and 1 living room, very suitable for families. No facilities like a swimming pool and gym.

6/11

Response from Property: We’re so grateful that you took the time to share positive review about us.It’s our pleasure to serve you and we look forward to your future stay with us.Kind Regards Grace Wong Revenue Manager

collin

2 BEDROOM

Stayed in Aug 2024

Family

5 review

4.0/5

Very Good

Posted on Nov 18, 2024

very near to the chinatown and komtar. convenient for traveller who want to explore georgetown. plenty of food options around the hotel. need to climb up stairs to reach the room so its not those who are immobile.

Response from Property: Thank you for your feedback! We're glad you found our location convenient for exploring Georgetown and enjoyed the nearby food options. We appreciate your understanding regarding the stairs and will keep your comments in mind for future improvements. We hope to welcome you again soon!

Anthonia Lo

Ropewalk Suite

Stayed in Jul 2024

Couples

1 review

4.7/5

Amazing

Posted on Jul 31, 2024

The room is great! I love it! The location is convenient, near the town Centre where lots of food stalls there. Contact the front desk mainly by WhatsApp, they reply quickly. But for check in, you need to wait as there’s no staff stand by in the lobby. It’s better if you could call in advance to shorten the waiting time.

Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for your review. We are delighted to hear that you enjoyed your stay at PHC Hotels. We hope there will be a chance to welcome you again and to provide you an excellent stay.Best Regards ,Grace Wong PHC Hotels

Keen explorer

2 BEDROOM

Stayed in Jul 2024

Family

24 review

3.2/5

Posted on Jul 29, 2024

Staying at this hotel with my family of 2 childrens, location is great as it is close to everywhere. Few draw back about this hotel: 1. Quality of linen and towel is very poor 2. Cleanliness of the carpet and bathroom need to be better 3. A/C system is not good, although it provided cold air but not easy to control the temperature and wind 4. Staircase is very narrow, make it not easy when you bring two large luggages and no one helping you. 5. Although they have TV but when I turned-on the TV it did not show the program and I failed after so many tries to find the sources

Response from Property: Dear M/M Keen Explorer,Thank you for sharing your feedback with us, which gives us the opportunity to continually improve our service standards and enhance our guests' experience. We are glad that overall, you are happy with your stay Please be assured that the areas highlighted in the review would be improved further. We hope that we will have an opportunity to welcome you back to our hotel soon. Best Regards ,Grace Wong PHC Hotels

Ben

Ropewalk Suite

Stayed in May 2024

Booked for others

12 review

4.5/5

Great

Posted on May 18, 2024

Is very good

Response from Property: Dear M/M Ben ,Thank you so much for choosing PHC Hotels ! Our team works tirelessly to ensure that every guest feels welcomed and comfortable, and it means the world to us to hear that our efforts are paying off. Your kind words truly motivate us to continue providing exceptional hospitality to each and every guest and with this in mind, we can't wait to welcome you back again. Till then, best wishes.Kind Regards Grace Wong Revenue Manager

Bk_Em

Ropewalk Suite

Stayed in Oct 2023

Solo travelers

28 review

4.5/5

Great

Posted on Oct 11, 2023

The rooms are spacious, the location is perfect for two to three nights in Georgetown, and I would highly recommend others to stay there as well. Best all around deal.

Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for spending your holiday with us, we’re delighted that you had a great stay. Thank you once again for your glowing review and we look forward to welcoming you back to PHC Hotels.Kind regards, Grace WongPHC Hotel Team

Guest User

Ropewalk Suite

Stayed in Feb 2024

Couples

2 review

4.5/5

Great

Posted on Feb 29, 2024

We have booked this hotel through trip.com. I can say this is the best hotel in Penang at Georgetown. Everything is quite near to hotel. Only we had the problem with reception . We had to call their mobile if we needed anything.

Neevassa

Ropewalk Suite

Stayed in Feb 2024

Couples

4 review

2.2/5

Posted on Feb 27, 2024

The hotel in heritage area and difficult to find a parking lot. But there have a lot of food courts and shopping mall in that area. For the room soundproofing is poor and the bed sheets have smell musty. No staff on duty at the front desk 24 hours a day.

Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for your review. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. Best regards, Grace WongPHC Hotel Team

Neoh

2 BEDROOM

Stayed in Oct 2024

Travel with friends

2 review

5.0/5

Outstanding

Posted on Nov 18, 2024

Comfortable & Clean to stay

Response from Property: Thank you for your feedback! We're delighted to hear that you found your stay comfortable and clean. We look forward to welcoming you again soon!

Guest User

Ropewalk Suite

Stayed in Jan 2024

Business travelers

2 review

4.2/5

Very Good

Posted on Jan 19, 2024

Excellent for its price. Good location, room is big.

Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for the review, We're glad your stay with us was good. We look forward to host you again whenever you're in Penang. Have a great day! Best regards, Grace WongPHC Hotel Team

illa_amir

Ropewalk Suite

Stayed in Feb 2023

Other

1 review

5.0/5

Outstanding

Posted on Apr 1, 2023

Location wise, is near to malls, and foodies. Walking distance to most attractions. Friendly and helpful staff, the bar downstair has move to other place, peace n quiet.