To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(2128)
Positive reviews(2058)
Reviews with photos/video(324)
Friendly front desk staff(273)
Delicious breakfast(144)
Loved the night views(49)
Perfect for business trips(35)
Strange smell in room(33)
Located downtown(30)
Great swimming pool(19)
Luxurious(15)
Negative reviews(70)
Sevic
Deluxe Room King
Stayed in Nov 2024
Business travelers
7 review
4.5/5
Great
Posted on Jan 14, 2025
All was ok, nice place and location. Near are bars and restaurants, so we enjoyed.
OKSANA
Deluxe Room King
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 10, 2024
Great view, quiet, clean and comfortable room, nice breakfast.
Response from Property: Dear guest, thank you for choosing The Westin Wenzhou as your stay for this trip and sharing your stay and experience with us. Thank you for your suggestions and sincerely welcome you to visit there again.
CHILLING$
Deluxe Room Twin
Stayed in Jun 2024
Family
51 review
3.7/5
Posted on Jul 5, 2024
Hi everyone! I have stay in The Westin Wenzhou check in July 4th and July checkout 6th one night! So this morning request to delivery the 2 breakfast to my room! Which they say yes we will do! After I check out and ask my deposit refund they deducted 570yuan I call them and ask what is that for? They said room service charge for breakfast ???? This is not right they have to inform to customer that the room service will be charge 570rmb which they never inform! How they can do that ???? They charge whatever they want without inform to the customer!
Response from Property: Dear guest, thank you for choosing The Westin Wenzhou and sharing your stay with us. We sincerely apologize for the unsatisfactory experience during your stay. We will continuously make improvements to create a memorable experience for our guest. We are looking forward to providing you with a pleasant stay on your next journey. Wish you have a good time!
Anonymous User
Deluxe Room King
Stayed in May 2024
Other
22 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Thank you to Mary at the front desk, she is warm and beautiful, thank you to her for helping me a lot, and thank you to Nick
The hotel is beautiful, Wenzhou is great, the Westin is good
Response from Property: Dear guest, thank you for choosing The Westin Wenzhou as your stay for this trip and sharing your stay and experience with us. Thank you for your suggestions and sincerely welcome you to visit there again.
Diego Ruano
Deluxe Room King
Stayed in Aug 2024
Business travelers
5 review
4.2/5
Very Good
Posted on Sep 5, 2024
Good hotel, but Restaurants and breakfast are not in the same level as hotel.
Response from Property: Dear guest, thank you for choosing The Westin Wenzhou as your stay for this trip and sharing your stay with us. Thank you for your suggestions and sincerely welcome you to visit there again.
Draghignazzo
Westin Renewal King
Stayed in Jun 2024
Business travelers
123 review
3.5/5
Posted on Jul 18, 2024
Very loud aircon at room. Facilities start to age. Breakfast is not best.
Response from Property: Dear guest, thank you for choosing The Westin Wenzhou and sharing your stay with us. We sincerely apologize for the unsatisfactory experience during your stay. We will continuously make improvements to create a memorable experience for our guest. We are looking forward to providing you with a pleasant stay on your next journey. Wish you have a good time!
Ms Hotelier
Westin Club Room King
Stayed in Dec 2023
Business travelers
28 review
5.0/5
Outstanding
Posted on Jan 21, 2024
Overall, it was value for money. Executive lounge could be improved in terms of food quality being served and the overall ambience and service. Westin Wenzhou offers the best bird eyes view over the city and has sunrise and sunset peeking through the mountains on a clear sunny day.
Response from Property: Dear guest, thank you for choosing The Westin Wenzhou as your stay for this trip and sharing your stay with us. Our hotel is located in the center of the city, located in the bustling hinterland, easy walking distance to Nantang Street, Yintai Mall, Wuma Street and other economic business district. Staying healthy on the road is our sincere blessing to you. Thank you for your support and affirmation, and sincerely welcome your visit again.
Guest User
Deluxe Room King
Stayed in May 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 14, 2023
Just amazing…everything from Check inn to check out…Especially in the reception Mr Edison Qiu and Mr Rayson Yu.,so kind personality…Highly appreciated,One of the best Westin hotel so far.👏👏👏…the Dinner was just superb,very attentive staff everywhere 👍🏻
Response from Property: Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us, from check-in to check-out. We are especially pleased to hear of the exceptional service provided by our receptionist. It is always so rewarding to know that our guests appreciate the efforts of our dedicated staff. We are thrilled that you found our dinner superb and our staff attentive. We hope to have the pleasure of hosting you again soon at the Westin hotel. Thank you again for choosing us as your accommodation destination.
Guest User
Deluxe Room King
Stayed in May 2023
Business travelers
5 review
4.2/5
Very Good
Posted on Jun 20, 2023
Overall a good hotel, but slight improvement in management will help it become great.
Long waiting time for checking in, the cleaning staff manages to come at the worst time, every time.
4 out of 5
Response from Property: Thank you very much for your feedback and suggestions regarding our hotel. We appreciate your positive review of our facilities and service.We apologize for the long wait at check-in and the timing of our cleaning staff’s visits. We are actively working to improve our management and reduce wait times for our valued guests. Additionally, we will take steps to coordinate the timing of our cleaning services with the schedules and preferences of our guests, in order to minimize any inconvenience caused.Your comments help us understand areas where we can improve our service, and we value your input. Thank you again for choosing our hotel, and we hope to have the opportunity to provide you with an even better experience in the future.
Anderson
Park View King
Stayed in Mar 2023
Couples
14 review
4.2/5
Very Good
Posted on Apr 3, 2023
The Westin Wenzhou is a good hotel and also good value. We were upgraded to an executive floor room but unfortunately smelt of smoke, otherwise very comfortable and good view. The buffet dinner and breakfast were excellent and I appreciated the personal attention maybe as the only laowai in residence!
Response from Property: Dear Tingfan, thank you for meeting us during your trip to Wenzhou. The hotel facilities are fully equipped, and the Westin signature Heavenly Bed is paired with lavender essential oil to create a unique and sweet dream for you, guaranteeing you a safe and comfortable living environment. We pay attention to every service detail and wholeheartedly provide guests with pleasure. stay experience. Your attention and sharing are the driving force for the hotel to keep moving forward. We look forward to experiencing the beauty of "Mountain, River and Ouyue" with us again.
Guest User
Deluxe Room King
Stayed in Dec 2022
Family
1 review
5.0/5
Outstanding
Posted on Jan 24, 2023
5 star hotel. Good room service. Gave us extra water bottles, coffee sachets and towels during the housekeeping.
Response from Property: 親愛的汀粉,感謝您在百忙之中分享您本次的入住體驗,酒店致誠於為賓客提供賓至如歸的入住體驗,很高興我們的同事得到了您的高度認可,給予我們極大的鼓勵。 我們會繼續保持和不斷努力,讓我們的每一位賓客都能時刻體驗到我們温暖親切的服務。 我們將用直覺靈動的熱情為您創造個性化的入住體驗,讓您能時刻煥發活力,祝您旅途愉快!
Guest User
Deluxe Room King
Stayed in Dec 2023
Couples
3 review
5.0/5
Outstanding
Posted on Jan 27, 2024
Really nice
Response from Property: 親愛的汀粉,非常感謝您選擇我們作為下榻之所並分享入住體驗。我們很高興您對我們酒店感到滿意。酒店坐落於城市中心,位於繁華腹地,輕鬆步行即可到達南塘街、銀泰商城、五馬街等經濟商圈。您的肯定對我們是莫大的鼓舞,也是我們不斷提高服務質量的動力。温州威斯汀酒店始終致力於為每位賓客提供舒適和愉快的入住體驗。我們將繼續努力,保持優質服務水平,並致力於為賓客創造更多難忘的回憶。再次感謝您的好評,並期待您的下次光臨!
WING HO
Deluxe Room King
Stayed in Feb 2024
Business travelers
28 review
5.0/5
Outstanding
Posted on Mar 14, 2024
Excellent
Response from Property: 親愛的汀粉,感謝您在温州的旅途中與我們相遇。酒店設施配備齊全,威斯汀特色天夢之床搭配薰衣草精油,為您創造獨一無二的酣然好夢,給您安心舒適的旅居環境帶來保障,我們關注每一處服務細節,竭誠為客人提供愉悦的入住體驗。您的關注與分享是酒店不斷前行的動力,期待再次與我們共同領略“山水甌越 ”之美。
AdamBuffalo
Deluxe Room King
Stayed in Apr 2022
Couples
44 review
4.7/5
Amazing
Posted on Jun 9, 2022
Great hotel. However, the Ac does not work well so the room was too hot. Friendly staff and location make it a good place to stay.
Response from Property: Dear Tingfan, thank you for choosing The Westin Wenzhou as your stay for this trip and sharing your stay experience with us. The hotel is located in the center of the city, in the bustling hinterland, within easy walking distance to Nantang Street, Yintai Mall, Wuma Street and other economic business districts. Staying healthy on the road is our heartfelt blessing to you. Thank you for your support and affirmation to us, and sincerely welcome you to visit us again. Regarding the air-conditioning problem you reported, since we actively responded to the energy-saving call of the Municipal Energy Conservation Office, the indoor air-conditioning temperature setting in summer shall not be lower than 26°C. During your stay at the hotel, if you have any questions or needs, please feel free to call the switchboard and we will serve you 24 hours a day. We look forward to providing you with a home away from home experience when you visit again.
Omar
Deluxe Room King
Stayed in Dec 2021
Couples
5 review
3.5/5
Posted on Feb 9, 2022
The hotel location is excellent. The breakfast was very rich and international.
However, the room was noisy, probably due to the heating system.
Response from Property: Dear guest, thank you for choosing The Westin Wenzhou and sharing your stay with us. We apologize for that we could not provide you with a satisfied experience. We attaches great importance to your valuable comments and has passed them to the relevant departments to make better improvements. The Westin Wenzhou sincerely hope that you will be relaxed and energetic during your stay.We are looking forward to providing you with a pleasant stay on your next journey. Wish you have a good time!