Best Western Plus Hôtel Massena Nice Reviews

Great breakfast. Helpful staff. Near to shopping district

Very good

Bad service as hotel staff tried to convince me to continue stay for a night in the room when I complained the loud noise of air conditioner saying the hotel is fully booked. Only when I threatened to ask for refund and cancel, they allowed me to switch to another room…..don’t forgot they told me 5 mins ago there is no room !!! What a lier! In addition, they forgot to give me new shampoo for shower room and had left over water in the boiler!!! Terrible !!! Breakfast has very few selections. Except for the prime location, it doesn’t worth at all.

Location location location. The hotel is right next to the Place Massena, just a stone's throw away from the Galeries Lafayette. You can walk or take the tram to anywhere in Nice. It's super convenient. Highly recommended. The room facilities are indeed a bit old, but in Europe, except for the super expensive ones, they are basically the same. There is no problem with this standard

The location was convenient, close to the tram station and square. The room was small, but we had a comfortable stay. The water in the shower wasn't very warm, but it wasn't water at all, so it was fine. There were amenities such as a kettle and coffee, but I got the impression that there weren't many around the bath. The staff were friendly and nice.

Very poorly insulated from noise, not very equipped. unhappy with our weekend

The room is relatively small, the service is good, the hotel is in a good location, you can go to any attractions on foot, but the room layout is average.

Non-smoking room with a terrible smell of smoke, room not yet made up at 3pm (bear in mind that it was also a rainy day), power socket in the bathroom not working, lamp in the room broken and a mask found probably from a previous customer under the tent. When we complained about the smell of smoke, it was pointed out that there were no other free rooms (they gave us a machine to clean the air which smelled worse than smoke); when we complained about the room not being made up at 5pm we were told that it was too late to do it again. Very convenient central location

The location is very good. It's convenient for eating and shopping around. Service staff have good attitude

The room is big and quiet. You can drink the self-service coffee downstairs. It's very close to the city center and can be reached on foot.

The location is definitely good and the room is clean.

Ideal location. Top notch staff. Hearty and varied breakfast.

Top location and facilities. Competent and friendly staff

Not far from the beach, good price