Ramada Plaza by Wyndham Niagara Falls

When I checked in, I confirmed with the staff that I needed to pay the CAD$20 for car park and no other charge because I have paid the room and the tax as well as extra charge via Trip.com. However a different staff on duty handling the check out the next day insisted that I need to pay $22.54 resort fee and 4.8% DMF charge. While I explained that the trip.com price details listed that the resort fee along with a city tax paid, the other staff at the counter abandoned the customers she was serving jumped in to comment that would not be possible and she had never heard it before. Even though they took picture of my booking details with the resort fee and tax, they wanted me to accept that they would consult the manager later and refund if necessary. I demanded that they sorted out and refund me at check out but I gave up arguing about the DMF charge. We were put in 2 rooms facing the road with loud noise from traffic but that could not be measured with the fans in the room. Rooms were big and the beds were comfortable but dark and some details were clearly missing. While the room was clean and the price for room was inexpensive, they treated the customers like enemy ready to grab money from them in what they think justified. It is such a shame to do business in this manner guaranteeing the customers to be unhappy. Why not include whatever fee (instead of ridiculous extra charge of items like marketing fee) that the hotel management feels right in the room rate and save the unnecessary arguments and conflicts for the staff and customers. This is totally wrong.

I had a very disappointing stay at this hotel and would not recommend it to anyone. We had booked a basic room, but that shouldn’t mean everything is barely maintained. The shower door had huge gaps, causing water to leak all over the bathroom floor every time we used it. The strings for the shades were barely functional, making it frustrating to adjust them. The lighting in both the room and bathroom was terrible — very dim, and in the bathroom, a few lights weren’t working at all. On top of that, we were shocked to be charged extra for “amenities” and parking. The listing only mentioned parking available — nowhere did it say it was paid parking at time of booking. Also amenities or resort fees were mentioned to use wifi and pool area. They were mandatory and only disclosed at time of checking in. Overall, this stay was frustrating. With all the issues and surprise charges, I strongly advise looking elsewhere.

Just little bit far from the falls

Really good hotel for family vacation. We love the outdoors and indoor pools.