Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.0
Amenities8.0
Service8.2
Cleanliness9.0
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All reviews(129)
Positive reviews(27)
Reviews with photos/video(8)
Great location(9)
Awesome stay(6)
Negative reviews(2)
Elizabeth Renaud
Room, 1 King Bed, Mobility Accessible (Accessible)
Stayed in Mar 2025
Couple
9 review
9.0/10
Great
Posted on Apr 7, 2025
Great location. Located on a quiet street yet close to the heart of the city. Breakfast was good too.
Our room's shower did not work so they switched us to a new room swiftly, but the new room's air was a little stuffy. Opening the window fixed it. Quick check in & check out. Thank you
liaupeichin
Urban King Room
Stayed in May 2025
Business traveler
4 review
6.5/10
Posted on Jul 3, 2025
overall is acceptable but the 1 of the front desk black women staff was so rude without any patience.
Guest User
Urban King Room
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on May 27, 2025
Mint so nice hotel thanks so much all staff are amazing really appreciate it
DKA & ONE LLC
King Room with Terrace
Stayed in May 2024
Solo traveler
2 review
9.0/10
Great
Posted on Jun 21, 2024
I love Arlo. I stay at Arlo pretty often. But this time was off. I came back to my room in the evening, they cleaned it, but they didn’t take out the trash from the terrace and it started the rain. And I didn’t have coffee capsules (pods) at all. I called to reception and girl was like oh do you have a coffee machine in your room I was like yes I do. And a guy came at 11pm and was cleaning the terrace.
KellyChu
Urban King Room
Stayed in Apr 2024
Business traveler
4 review
8.5/10
Very Good
Posted on Jul 22, 2024
Room is small but it’s very clean and modern . Location is perfect and lots of restaurants around .
Love the memo board ppl can write the note there, such a good memory !
Definitely I will come back again !
Guest User
Urban King Room
Stayed in Jul 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Sep 2, 2024
Great hotel, very comfortable. Reasonably priced considering NYC prices. Location is not too far from central touristy attractions, but this neighbourhood is a little dangerous especially at night.
Guest User
Urban King Room
Stayed in Jun 2024
Business traveler
2 review
9.5/10
Amazing
Posted on Jul 30, 2024
The location and staff are great
pengdol
King Room
Stayed in Mar 2024
Solo traveler
14 review
10/10
Outstanding
Posted on Apr 9, 2024
Everything was perfect.
Kapilan Kanapathippillai
King Room
Stayed in Dec 2022
Couple
2 review
10/10
Outstanding
Posted on Feb 13, 2023
Very upscale and unique hotel located in New York. They have a scent which you will not want to leave, actually I purchased this scent from them.
Anonymous User
Urban King Room
Stayed in Jul 2024
Couple
234 review
10/10
Outstanding
Posted on Sep 5, 2024
Tidy room
JannaJia
King Room With Terrace
Stayed in Jun 2025
Couple
4 review
4.5/10
Posted on Jul 22, 2025
The room was incredibly small and the cleanliness was average. They forgot to pick us up three days out of our five-day stay. We called the front desk twice to request towels, and they said they would deliver them, but no one did. The entire service team was a complete scrambler. The only good thing about the hotel is that it's within walking distance of Times Square.
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Anonymous User
Urban King Room
Stayed in Mar 2025
Business traveler
13 review
7.7/10
Good
Posted on Jun 21, 2025
The hotel is a 20-minute walk from Times Square. The soundproofing is average, the room is very small, the front desk service is good, but if you drive here, parking is inconvenient. The hotel breakfast is ordered, the air volume is small, it is recommended to eat outside
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Guest User
King Room
Stayed in Oct 2024
Solo traveler
62 review
8.5/10
Very Good
Posted on Nov 26, 2024
The hotel is very new and in a great location. It's just a few minutes to Times Square. There are many restaurants and supermarkets around it. It's a 10-minute walk from the train station. I highly recommend it! The service is very professional. The front desk will try directly when you make a request. It's professional and made my first trip to New York amazing...
If you mind a small room, you can consider it again. It's really small, and the checked luggage can't fit in it😅
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Guest User
Room, 2 Double Beds
Stayed in Mar 2025
Traveling with friends
7 review
9.5/10
Amazing
Posted on May 7, 2025
My friend stayed in New York for a day. The hotel environment, facilities and breakfast were all unexpected surprises. The location was also great. It was not far from anywhere. If you need it, you can choose
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Guest User
Urban King Room
Stayed in May 2025
Couple
3 review
10/10
Outstanding
Posted on Jun 9, 2025
My husband and I felt very comfortable during our 2-day vacation.