Residence Inn New York the Bronx at Metro Center Atrium

The rooms are spacious, well-equipped, and clean. Guests enjoy a wide breakfast selection and commend the friendly, attentive staff. However, no disadvantages were mentioned in the reviews.

I am writing to formally express my disappointment regarding the service I experienced during my recent stay at your property. I had booked my stay for five nights but needed to check out one day early due to personal reasons. When I approached the front desk around 5:00 PM to discuss this, I was informed by the front desk staff that a refund for the unused night could not be issued because housekeeping had already left for the day and the room could not be serviced or re-rented. However, shortly afterward, I went upstairs to retrieve something from my room and observed housekeeping staff still actively cleaning other rooms. When I mentioned this to the front desk, I was told again that housekeeping had already left and there was nothing that could be done. This contradictory information suggests a lack of transparency and honesty, which is extremely concerning. The way this situation was handled was both unprofessional and unacceptable. I expect staff at all levels, from the front desk to management, to uphold honest communication and basic customer service principles. Unfortunately, my experience was the opposite, leaving me highly dissatisfied with my stay. I request that you review this matter and take appropriate action, including issuing a refund for the unused night. I trust that you will address this promptly and ensure such situations are prevented in the future.