Guest User
September 28, 2024
Went for 2 weeks for family vacation 12 in total, from the moment we arrived to the moment we left was fantastic. The entertainment staff Alex, Adrian, Sammy and Slavi always came to find us to join in and made our holiday one to remember Even came to wave us off when we left. The rooms were cleaned daily and fresh towels everyday the hotel was spotless couldn't fault it. The water park was so much fun we had a few days of the full park still been open and took advantage of the slides that were due to close on the 15th. I did have a accident on the 1st day and twisted my knee (my own fault thinking I was 15 again). Food was better for snack at the water park than at the hotel from a slice of pizza the size of your head, chicken skewers, fries, grilled chicken, battered chicken, burgers and salad. The bar staff knew very little English so was hard to have a conversation with them but they done their job well, Gabriel on the other hand always wanted a conversation when we went to the bar. Food was OK always found something to eat all 12 of us however we did come across a few issues the small packs of butter were off and smelt like blue cheese and tasted disgusting, some chicken was undercooked and caused food poisoning to a couple of our family members and we found a small piece of plastic in the pasta. I did contact reception and had a meeting with management and the head chef to talk about the issues and they resolved them and dealt with it promptly we got free bowling, 10 tokens, fruit platter, cheese platter, cake platter,4 small bottles of wine and box of chocolates to apologise. We booked both restaurants on special occasions and got birthday cake and chocolates in our room. Overall I think this hotel is great value for money and would definitely visit again just to see Alex again. One last thing to say oggy oggy oggy!! OUT OUT OUT!