Sol Nessebar Palace Resort & Aquapark - All Inclusive

The positives; The meat in the restaurant was amazing the beefsteak and lamb were the most tender and tasty I've ever had! The sausages, potatoes and pretzel bread in the Biergarten were delicious. The room was a great size and very clean. The white wine on tap was very nice. The negatives... 85% of the staff were miserable and rude. I had learnt to say "please" and "thankyou" in Bulgarian and was always pleasant and smiley to the staff but the vast majority never cracked a smile all week.. The cocktails bore no resemblance to cocktails as I know them! On our first day we asked for a Pina Colada at the pool bar and were given what appeared to be orange cordial with a bit of rum in it... When I looked at the bartender he said "I know its supposed to be white but..." and just shrugged his shoulders!!! Every other cocktail was unrecognisable so in the end we just stuck to the wine! The beach.... On the first day we went down to the beach and sat on the left hand part which was lovely -like a little cove. The next day, we went there again and, after 5 minutes, two men (who had been sat there the previous day also,) came over and ppinted at our wristbands and said we weren't allowed there as it was a a paid zone. Why hadn't they told us that the day before?? They had been sat right next to us, watching us. We then got told that our beach was the middle part which was vile! Piles of seaweed and hordes of sand flies. If you went for a paddle, the seaweed wrapped round your legs. By the end of the week we had observed and it seemed as if they were moving all pf the seaweed off the 2 paying zones (for Nessebar Mare and bay) and dumped it all on the supposedly 5* Palace's section of beach! No kettle in the room but there was supposed to be a coffee machine on each floor but there wasn't on ours (first floor) Also no drinks in mini bar.

each day the hotel removed more and more facilitys,closed bars,took all sunbeds off beach as it was last week,however when you pay for all inc facilities you expect to have all what the hotel offers,rude sullen staff except for bar man valantino he was the only entertainment from 1st till 3rd october,never again would i go to sol nessebar palace

We arrived at the end of September. Every day the cleaning ladies changed bed linen and gave clean towels. The food in the restaurant is delicious. Large selection. The staff was very smiling. Boys and girls at the pool bar very great. They should get raises! At the reception they allowed us to stay until the bus arrived for free, so it's a super plus for us!!! We rate the hotel and everyone working here highly. We will definitely come back here but in the peak of season.

Hotel standards do not meet 5* As someone mentioned pay more and go to Spain or Greece. Food cold and not good quality. Cocktails served from a dispenser never heard of this. Rooms tidy but dated. Waiting staff miserable. Overhaul disappointment.