The Guest House Historic Mansion

The location is excellent, close to shops and restaurants. The staff is friendly and provides great customer service. Guests enjoy a delicious breakfast and find the rooms comfortable.

This hotel was absolutely lovely. We had a great time and you must do the breakfast. It was great. We loved the historic feel of the hotel.

This was rated 2nd best hotel in Natchez when I booked it about one year ago but down to 6th by the time we stayed - and it’s easy to see why. Our experience began with an email advising the room we had booked wasn’t available due to ‘reasons beyond our control’ and to call the hotel to discuss. Before I’d even read that email, I’d had another advising we had been booked into an alternative room. Three things. One: take responsibility for what’s happening with your business. Two: if you want to speak to a customer, you call them - they’re the customer! Three: if you need to change a room that has been specifically reserved, consider offering an upgrade as a gesture of goodwill. The room we were moved to without consultation was the same standard but devoid of a feature (access to the patio) we specifically booked for. Anyway, on arrival the fault that meant our room wasn’t going to be available for two weeks had miraculously been fixed and we got the room we had booked. All well and good as was the room by and large. However, the service standard established via the email contact continued. Firstly, with the exception of the excellent breakfast waiter the property appears to be devoid of any experienced staff - or indeed in most cases, just staff - whatsoever. The check in window is a just about OK 4-8 but in the two mornings we stayed, we saw nobody on the desk to check people out at all. On our last morning we even had a fellow guest walk into our room (adjacent to the desk) hoping she might find a member of staff there! Even worse, on leaving to walk into town for dinner on our second evening we couldn’t avoid hearing the owner and/or GM having a very obvious ‘domestic’ over the phone! Embarrassing, unnecessary and wholly inappropriate. And so to the piece de resistance: breakfast. On checking in we were handed a scrappy piece of paper which we were informed was our breakfast voucher. Firstly, why any establishment of this size needs to operate a voucher system is beyond me, surely they should know their guests. Secondly, the contents were barely legible having been copied multiple times and with the first letters missing. It really set the ‘can’t be bothered’ tone. Thirdly and most importantly, there was a restriction to four items! Even worse, they’ve obviously learned from the Henry Ford model with ‘any egg you like as long as it’s scrambled’. Seriously, there’s a surcharge if your preference is for fried eggs for example. I tried to think how much worse it could possibly be, but failed. In decades of travelling both domestically for business and internationally for leisure, I genuinely cannot recall having a surcharge imposed for a fried egg! Re the restriction on number of items, look, some people eat a large breakfast, some a small, some none at all. It all evens itself out. If you really feel it’s that big a deal to have a guest eat an average of five items rather than four then just increase the price of the room by a couple of dollar