B&B Chez Moi

Great location to reach every part of Naples either by foot or by metro

I don't have enough words to describe my huge disappointment with this hotel in every way. All wrong. ALL. We arrived at the hotel and nobody opened it for us. The reception closed. The building closed. Half an hour waiting in a street full of people and not very famous for its security, with all the suitcases and calling a number that does not answer. When we finally manage to contact them, a lady takes us to another B&B with the same owner according to her. She takes us to a room with a double bed when we had requested single beds, and obviously much smaller and more shabby than the one in the photos. After a lot of fighting, she takes us to one with bunk beds, full of humidity, even getting to wet the wall where there is a dryer connected and wetting the toilet, with noises all night that makes it impossible to sleep and some rude workers. The hotel only telling lies, they only spoke Italian, which made everything even more difficult, telling only lies when we heard more couples that the same thing happened to them. A disaster in every way.

We stayed at Chez Moi for 4 nights. The hotel is located very near the Napoli Centrale station and thus, it is very easy to take the train to various other cities. Also the harbour (the ferries to Amalfi, Capri etc) is within walking distance. Even though they say that Napoli is unsafe and full of thieves, we did not experience the area where the hotel is located as such. Our room window was to the courtyard so we did not hear anything from the street. Our room had been changed without telling us in advance to another, smaller room but we received compensation so we were okay with that. The room was clean and tidy and the beds comfy but a minus goes to the bathroom. It was in a serious need of updating and the shower did not work very well. At some point during our stay, the toilet chair started leaking water but the staff fixed it quickly. The balconies are not real balconies but so called French balconies where you cannot sit. The air conditioner worked well. Our room was located next to the reception and our door did not block any noice so starting at 7 am we started hearing the door bell and the phone ringing etc. The cleaning of the room worked as excepted. Not sure if the bed sheets were changed every day but the towels were. The breakfast was OK, really nothing to highlight but it worked. The staff was friendly but sometimes we could hear them to our room arguing loudly with other guests. If you are looking for a budget hotel with a great location, we would recommend this hotel. If you are looking for a perfect experience, please skip.