The Meritage Resort and Spa

Very helpful and friendly shuttle ride to downtown with Armando. Nice family vacation for the weekend. Thank you!!!!!

Wilbert is very accommodating and made sure we had our best time and made sure everything is okay and got what we needed. Food are great and excellent!

I stayed at Meritage for one night with 2 colleagues for a seminar being held at this hotel. We rented a 2 br suite that included a fold out bed in the TV room. Check-in was at 4pm but the room wasn't ready until after 6pm. The front desk staff (I believe named Xavier) was very kind and although it wasn't his fault, it was incredibly frustrating to stand in line every 30 minutes to see what was going on with our room. The lines are also very long and move slowly. We missed out on dinner that we had planned due to not being able to put our bags away and get changed after the long drive. We had snacks and had about 30 minutes to use the pool/hot tub before it closed for the evening. We got back to the room to turn in for the evening. The fold out bed had filthy sheets and pillowcases. I donated my pillows and sheet from my bed to cover the dirty bed so that my colleague had something to sleep on. The room price was over $800 and I've never in my life had to wait over 2 hours to check in to a hotel. The staff is kind but perhaps they need more housekeeping. We actually couldn't wait to leave the place. I regret not staying at the many lovely places in Napa proper and making the short drive to the seminar.

Having the ability to text requests for needs through virtual assistant is awesome. Adelina was the team member who brought us the items we needed and was extremely quick and friendly. It’s always nice to feel like people enjoy their jobs and I get that feeling every stay here. I would’ve given an excellent rating but I did have a few issues at arrival with room not being ready and lack of communication once it was ready. Other than that it was a great staycation.

There are always great supplies in the room such as towels, toilet papers, creams and shampoo. The housekeeping staff are great! Just need to clean the carpet or rugs cleaner.

I expected better from a place like Meritage Hotel and Spa. Despite arriving early, the check-in process was a mess — long lines, slow service, and no sense of urgency from the staff. Concierge staff stood around chatting and laughing while guests waited. Not exactly the welcome you hope for at a luxury property. The experience lacked professionalism across the board. Based on this visit, I wouldn’t recommend staying here. 👎