Crystal Orange Hotel (Nanjing Xuanwu Lake) Reviews
Crystal Orange Hotel (Nanjing Xuanwu Lake)
No.18 Hunan Road, Gulou District, Nanjing, Jiangsu, ChinaView Hotel Details
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Crystal Orange Hotel (Nanjing Xuanwu Lake) Guest Reviews
4.8/5
Excellent
2558 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Looking out the room window or the front door, a person can see 0 ( zero ) trees. There is a lot of construction going on outside, and the sidewalks are uneven, torn up in places and occasionally blocked. The area is safe, but not representative of the city of Nanjing.
Although reassured by staff prior to checking in, the room did in fact smell of cigarette smoke.
I’ve stayed in other locations of this hotel and experienced a much higher standard of facility.
The staff were very pleasant, and the breakfast was excellent.
About half of the rooms have windows which look out onto a corridor that is carpeted with fake grass and has a fake sky. No fresh air.
Response from Property: [Free parking] Dear guests: Hello! Thank you for staying at Orange Crystal Hotel and giving us feedback on your stay. We are very sorry that this stay did not meet your expectations. We sincerely hope to get in touch with you to learn more details so that we can make corresponding improvements. If you have any questions during your next stay, you can also give us feedback at any time. We look forward to your visit again! Hotel General Manager: Wang Wei
Guest User
Business Double Bed Room (Xiaodu Smart Device + Brand Mattress + Smart Projection)
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 31, 2024
The staff is very cooperative. Our experience to stay here was excellent
Response from Property: 【免費停車場】親愛的賓客:您好!非常感謝您入住桔子水晶南京玄武湖酒店並給予好評!我們會不斷努力為您提供更加周 到舒適的服務,期待與您的再次相遇! 酒店總經理:王維
Guest User
Business Room (2 Beds)
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Clean and in the central area
Response from Property: [免費停車]尊敬的賓客:您好!非常感謝您入住酒店並給予評價,很高興看到您對我們工作的認可,我們懷揣着您 的這份信任,不斷進取,時刻準備着給每一位賓客帶來優質的服務,期待您的再次光臨! 酒店總經理:王維
Guest User
Superior Double Bed Room (Xiaodu Smart Device + Brand Mattress + Smart Projection)
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 19, 2024
niceeeeeeeew!
Response from Property: [免費停車]親愛的賓客:您好!感謝您的用心稱讚,您的鼓勵是我們前進的動力,但絕不止步於此,晶致旅途,水晶相伴,期待與您的再次相遇!酒店總經理:王維
Response from Property: 親愛的賓客:感謝您入住桔子水晶南京玄武湖酒店並分享您的入住體驗!很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們不斷進取的動力,晶致旅途,水晶相伴,期待與您的再次相遇! 酒店總經理:王維
Guest User
Superior Room (2 Beds)
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Very satisfied with all aspects, and they also gave us fruits. The lady at the front desk was very enthusiastic and considerate~ There is a dedicated parking space, so you don't have to worry about where to park your car. Next time I have a chance to come to Nanjing, it will still be my first choice~
Original TextTranslated by Google
Response from Property: [Free parking] Dear guest: Hello, thank you very much for your praise for our service. We are really happy to bring you a satisfactory stay. Our hospitality concept is to provide every guest with considerate and meticulous service and a warm stay experience. Your satisfaction is our greatest encouragement and support. There is a food street near the hotel. There are also many large shopping malls nearby. Line 1 is a 10-minute walk from the hotel. It is very convenient to Nanjing's tourist attractions. Looking forward to meeting you next time! Hotel General Manager: Wang Wei
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Couples
21 review
4.7/5
Amazing
Posted on Nov 19, 2024
The room is nice and convenient for traveling. The key is that there are many delicious foods around.
Original TextTranslated by Google
Response from Property: Free parking] Dear guests: Hello! Thank you very much for staying at Orange Crystal Nanjing Xuanwu Lake Hotel and giving us a good review! We will continue to work hard to provide you with more thoughtful and comfortable services, and look forward to meeting you again! Hotel General Manager: Wang Wei
The front desk lady provided warm service on the day of check-in. She adjusted the room type immediately. The welcome fruit was very friendly. After entering the room, she called to check whether she was satisfied with the room and reminded that the drinks in the refrigerator were not enough and could be refilled. The location is convenient for transportation, the breakfast is rich with Nanjing characteristics, the room is clean and hygienic, the hotel facilities are complete, laundry, treadmill exercise, table tennis. The service is warm. The communication with the front desk guy was smooth when checking out, and he took the initiative to send mineral water when leaving. Thank you very much and very satisfied. I will stay here again next time.
Original TextTranslated by Google
Response from Property: [Free parking] Dear guest: Thank you for staying at Orange Crystal Nanjing Xuanwu Lake Hotel and sharing your stay experience! I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our driving force for continuous progress. Crystal journey, crystal company, look forward to meeting you again! Hotel General Manager: Wang Wei
I booked a 5-day stay in Nanjing on a business trip. The location is near the Gulou subway station, with convenient transportation. There is Shiziqiao Street nearby and Wuyue Plaza not far away, which is very convenient for eating and traveling. There is a KTV nearby, and I can vaguely hear the sound at night, but the windows are well soundproofed and I can't hear it after closing the doors and windows. Later, I delayed it for one day due to something, and they also extended my stay at a discount. The sanitary conditions are good, the bedding is changed frequently, there is a laundry room, and it can be dried after washing, which is very convenient.
Original TextTranslated by Google
Response from Property: 【免費停車】 親愛的賓客:感謝您入住桔子水晶南京玄武湖酒店並分享您的入住體驗!很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們不斷進取的動力,晶致旅途,水晶相伴,期待與您的再次相遇! 酒店總經理:王維
Hard to imagine
The hotel doesn't look very new from the outside, but when I entered the room, I found that there was no smell and it was very clean
The location is also very good, it's only a 10-minute walk to the subway station and it's also very close to Xuanwu Lake
It's worth staying
Original TextTranslated by Google
Response from Property: [Free parking] Dear guests: Hello! Thank you very much for staying at our hotel and giving us your comments. We are glad to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide quality services to every guest at any time. We look forward to seeing you again! Hotel General Manager: Wang Wei
Guest User
Guestroom (2 Beds)
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The location is easy to find. The front desk lady is gentle and polite. You can check in with confidence and sleep peacefully. The design is thoughtful and the service is considerate! The hotel's unique robot service facilities are very advanced! Safe and convenient. There are many elevators! The speed is fast! Please look for Orange Crystal for future travel!
Original TextTranslated by Google
Response from Property: 【免費停車】 親愛的賓客:感謝您入住桔子水晶南京玄武湖酒店並分享您的入住體驗!很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們不斷進取的動力,晶致旅途,水晶相伴,期待與您的再次相遇! 酒店總經理:王維
Guest User
Guestroom (2 Beds)
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The service is very good, takeaway can be delivered to the room, and the breakfast is very good! The accommodation conditions are very good, and the room has a separate cloakroom. The accommodation can wash and dry clothes, and the breakfast is rich with duck blood vermicelli and soup dumplings! The top-ranked restaurants nearby are very close! The subway station is about a ten-minute walk away, and Nanjing Station and Nanjing South Station are very convenient! Will stay again
Original TextTranslated by Google
Response from Property: [Free parking] Dear guest: Thank you for staying at Orange Crystal Nanjing Xuanwu Lake Hotel and sharing your stay experience! I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our driving force for continuous progress. Crystal journey, crystal company, look forward to meeting you again! Hotel General Manager: Wang Wei
Terrizzz
Superior Double Bed Room (Xiaodu Smart Device + Brand Mattress + Smart Projection)
Stayed in Aug 2024
Solo travelers
14 review
3.5/5
Posted on Oct 2, 2024
I went to see Sodagreen's concert at the end of September. Because I bought the tickets very late, there were no hotels near the Youth Olympic Games. I thought I would book a hotel near the high-speed rail station. This hotel is 15 minutes by taxi from the high-speed rail station and 15 minutes by taxi from Xinjiekou. It's a good compromise. It's better than I thought, clean! There are robots, so it's very safe! Later I went to Hongshan Zoo, which is also very close! It's about 10 minutes to walk to the subway station. I will book this hotel next time!
Original TextTranslated by Google
Response from Property: 【免費停車場】尊敬的賓客:您好,感謝您的喜愛與支持,很遺憾本次入住沒能讓您滿意,您的建議是我們成長之路的寶貴財富,我們會不斷完善並努力提高,期待每次和您相遇,祝您生活愉快!酒店總經理:王維
The lady at the front desk thoughtfully upgraded the room to make it quieter. The room was clean and odorless, the bedding was very good, and the breakfast was quite rich with yogurt, fruit, ice jelly, and duck blood vermicelli soup. There are both Chinese and Western breakfasts
Original TextTranslated by Google
Response from Property: [免費停車]尊敬的賓客:您好!非常感謝您入住酒店並給予評價,很高興看到您對我們工作的認可,我們懷揣着您 的這份信任,不斷進取,時刻準備着給每一位賓客帶來優質的服務,期待您的再次光臨! 酒店總經理:王維