The Purple Palace Nanjing Reviews

Response from Property: 尊敬的_TIHKsgwhrs8****賓客：您好!非常開心看到您對山莊的喜愛和認可。看到您此次選擇入住紫金山莊，酒店的環境和服務給您留下了深刻的印象，小紫很是開心！山莊提倡遠離塵囂紛擾，享受山水間的靜謐與愜意。客房、餐廳、與自然環境、周圍生靈融為一體。紫金山莊致力提供賓客感動的服務，打造於一家讓賓客喜愛的傑出酒店，從細節和服務上讓客人得到喜出望外的體驗，帶給賓客舒適休憩之所！小紫邀請您的親朋好友一同來體驗山莊的絕妙之處，期待您的再次光臨！————賓客關係主任Mike Pan

Response from Property: Dear _TIPHxg4pz0i**** guest:Thanks for staying in the Purple Palace hotel.Thank you for your high evaluation.I hope your family enjoyed a very restful holiday at our hotel.Wishing you a smooth journey and looking forward to seeing you again!————The Purple Palace guest relationship officer Wind Zhang

Response from Property: Dear _TSXXdyhced4**** guest: Good afternoon! Thank you for your postive feedback and give us five star evaluation.Thank you for your exquistie photos and I believe you and your family have had an unforgettable vacation here.Thank you for your recognition, its an honor to serve you.Looking forward to your visit again!————Assitant Manager Wind Zhang。

Response from Property: Dear _GG345438**** Guest: Hello! Thank you for staying at Zijin Villa and giving all five points of encouragement. I have also seen your praise for Xiao Zi in all aspects. Xiao Zi will work harder. Zijin Villa is committed to providing services that touch the hearts of guests, creating an outstanding hotel that will be loved by guests, and giving guests an overjoying experience in terms of details and services. Xiao Zi look forward to your next visit, but also look forward to you open a different mountain scroll oh! ——Daisy Sun The Purple Palace Nanjing

Response from Property: Dear Guest D274868****：We are very glad to know you had a wonderful time with us. There is a saying "Sometimes, a late-minute decision will be the best decision". Thank you for your great kindness and praise of our staff. We will inform them personally and keep up the good work thusly. The Purple Palace is dedicated to providing our guests with a WOW service. We are creating an outstanding hotel that guests love through every detailed service. We shall let our guests have an overwhelmingly comfortable place to rest! We will maintain service quality and bring every guest a pleasant accommodation experience. We look forward to seeing you again. ——Allan Guo The Purple Palace Nanjing

Response from Property: Dear中國人:Thank you for staying in Zijin Villa and giving us satisfactory comments. We will work harder. Located at the eastern foot of Zhongshan Mountain, Xiaozi offers guests a beautiful scenery of 1200 mu of mountains, hills and slopes and 20,000 square meters of water. The birds singing in the forest are like a beautiful landscape painting. Zijin Villa is committed to providing services that touch the hearts of guests, building itself into an outstanding hotel that is loved by guests, giving guests an overjoying experience in terms of details and services, and a comfortable place to rest! We will continue to maintain our service quality and service enthusiasm to bring every guest a pleasant stay experience. Xiaozi sincerely invites you to come back to Zijin Villa and unlock a brand-new journey full of expectations!Daisy Sun The Purple Palace Nanjing

Response from Property: Dear _WeChat392211**** guest: Thank you for your recognition of the Purple Palce.We will continue to improve the quality of services.Your support and recognition will definitely make us go further!Wis you feel comfortable and delectation in here each moment,we expect you come back here again!———— Guest Relationship officer Wind Zhang

Response from Property: Dear guest: Good afternoon! Thank you for your postive feedback and give us five star evaluation.Im so glad that you like our hotel environment and I believe you have had an unforgettable vacation here.Thank you for your recognition, its an honor to serve you.Looking forward to your visit again!————Assitant Manager Wind Zhang。

Response from Property: Dear_ TSXX670t30p * * Guest: Hello! A few words of comment have shown your great satisfaction. Deep in the mountains and forests of Xiaozi, all sounds are quiet. In the morning, when you are awakened by the first sunshine in the valley, you look out from the french window of your room drowsily. The clouds in the distance roll leisurely among the mountains. The elegant and unique rooms of the Villa can give you a good night's sleep. The Villa advocates staying away from the hustle and bustle and enjoying the tranquility and comfort of the landscape. Rooms, restaurants, and the natural environment, surrounding creatures integrated. Zijin Mountain Manor is committed to providing guests with moving services, building itself into an outstanding hotel that guests enjoy. It provides guests with an amazing experience in terms of details and services, and brings them a comfortable place to rest! We will definitely convey to you the many service personnel you like in your comments, and we will continue to maintain our service quality and enthusiasm to bring every guest a pleasant stay experience. Xiaozi sincerely invites you to come to Zijin Villa again and unlock a brand new journey full of expectations———— Fairy Gao, Guest Relations Director, Zijin Villa

Response from Property: To_TXXX8q****...：Very happy to see you all had a good time in the hotel, best wishes to you and your friends, again wish your friends happy birthday! Zijin Villa is committed to providing guests with moving service, creating an outstanding hotel that guests love, from the details and service to let guests get overjoyed experience, bring guests a comfortable rest place! We will continue to maintain the quality and service of our hotel to bring every guest a pleasant experience. We look forward to seeing you again. ——Happy Liao

Response from Property: Dear guest: Good afternoon! Thank you for your postive feedback and give us five star evaluation.Im so glad that you like our hotel environment and I believe you have had an unforgettable vacation here.Thank you for your recognition, its an honor to serve you.Looking forward to your visit again!————Assitant Manager Wind Zhang。

Response from Property: 尊敬的_WeChat****...賓客：您好！相信一定是特別的緣分選擇了紫金山莊，很高興此次的入住體驗給您留下了美好的回憶！落於鐘山東麓的小紫，給與每位到來的賓客1200畝山林丘坡與2萬平方米水域美景享受，湖面，清風徐來，碧波蕩漾；林中鳥兒歡唱，猶如一幅優美的山水畫。看到您此次選擇的是紫金樓的房間，小紫悄悄的告訴您哦：紫金樓爆款豪華景觀大床房能給您帶來直接臨湖的感受。近期，小紫還推出了全新獨特的時尚娛樂項目水上高爾夫，揮桿，擊球，球在空中劃一段優美的弧線後落在碧波蕩漾的湖中，漂浮在湖面上。期待您的打卡哦！——紫金山莊賓客關係主任Fairy Gao

Response from Property: 尊敬的M16043****賓客：您好！感謝您下榻南京紫金山莊並分享您的入住體驗，十分開心您在紫金山莊度過了愉快的時光。也感謝您對我們環境的認可，在紫金山莊，1200畝山林丘坡與21萬平方米水域美景中，以釣會友，漁樂無窮；直升機項目雲端之上，瞰盡不凡視界；全新獨特的時尚娛樂項目水上高爾夫，揮桿，擊球，球在空中劃一段優美的弧線後落在碧波蕩漾的湖中，漂浮在湖面上；速度與激情的體驗首選當然是卡丁車追逐、刺激、歡樂，尖叫、笑聲、讓您的出行選擇在紫金山莊燃起來；從莫奈花園馬術學院引進的歐式皇家貴族馬車，給您非凡尊貴體驗；麪塑製作、面部彩繪，感受創意開發之樂趣，體驗傳統文化之薰陶。小紫誠邀您再次來紫金山莊，解鎖一場充滿期待的全新之旅哦——紫金山莊賓客關係主任 Fairy Gao

Response from Property: Dear Huichang guest, Hello! Thank you very much for choosing to stay at Purple Golden Villa and for taking the time to share your thoughtful and sincere experience! Your feedback is like a mirror, allowing us to more clearly understand the strengths and areas for improvement in our daily service. We have carefully recorded every detail. First of all, we deeply apologize for the minor oversight in service. The incident you mentioned regarding the front desk concierge's lack of prompt assistance with luggage service and greetings is indeed inconsistent with our customer-centric service philosophy. We have immediately communicated with the front desk team and will strengthen training and on-site supervision to ensure that every guest feels the warmth and care of our villa from the moment they arrive. Your praise for lost and found property is a perfect example of our commitment to "heart in the details." Promptly identifying and proactively contacting guests to confirm the handling procedures is a key focus of our team's daily training. We will continue to maintain this meticulous approach to ensure that every guest's "little pleasures" are appreciated. The breakfast menu, featuring both Chinese and Western options, is one of the key areas the hotel's General Manager has recently requested improvements. We are currently investigating market demand and plan to gradually optimize the variety and quality of Western-style food, while retaining the characteristics and taste of Chinese food, so that every guest can find a breakfast option that suits their taste. What makes us happiest is your love for the natural environment of Zijin Villa. Mountains, lakes, lotus flowers and black swans, these "natural gifts" are indeed the most precious background of the villa. The photos you took and the caption "There is wind where the water ripples, and there is no heart at sunset" have captured this tranquility and beauty into poetry. We can't help but like this poetic expression! Zijin Villa is committed to creating a hotel that guests love and providing guests with a comfortable place to rest! Xiaozi invites you and your friends and family to experience the wonders of the villa together, and we look forward to seeing you again! Your tolerance and suggestions are the driving force for our progress. We look forward to the opportunity to serve you again in the future and let you experience a more intimate and natural Zijin Villa. ————Leo Fang, Guest Relations Department of Nanjing Zijin Villa