To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.7
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All reviews(5594)
Positive reviews(5500)
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Easy to get around(937)
Delicious breakfast(509)
Close to metro(479)
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Tasty restaurant(274)
Secluded lake view(129)
Delicious buffet(66)
Has rooms for families(57)
Negative reviews(90)
AJL Family
VIP Premier Room (2 Beds)
Stayed in Oct 2024
Family
17 review
4.7/5
Amazing
Posted on Dec 2, 2024
The hotel location is very good, handy to Xuanwu Lake, shopping malls, restaurants, the MRT station is just next to the hotel. We will definitely come back again.
6/8
Response from Property: It was a pleasure hosting you. Thank you to choose our hotel and share a review on CTRIP.COM. Hope to see you in the next future.
东来 David
Deluxe Lake-view Queen Room
Stayed in Aug 2024
Couples
9 review
5.0/5
Outstanding
Posted on Oct 4, 2024
A nice looking hotel with all amenities you need including a pool and gym. The location was perfect right next to Xuanwu lake with the metro line 1 30 metres walk. You can walk to the city wall, the lake, Jiming Temple easily and there are plenty of restaurants to eat at. There are shopping centres close by if you like to shop. Would definitely go there again
6/9
Response from Property: It was a pleasure hosting you. Thank you to choose our hotel and share a review on CTRIP.COM. Hope to see you in the next future.
Guest User
VIP Premier Room (Double Bed)
Stayed in Dec 2024
Solo travelers
18 review
5.0/5
Outstanding
Posted on Jan 17, 2025
Excellent experience especially the breakfast on the rotating dinner hall on the top of the building. Real 5-star hotel!
Response from Property: 首先,請接受我們最真摯的感謝,感謝您選擇我們並慷慨地分享您的美好體驗。南京玄武飯店,傲居城市核心地帶,其位置之優越,無與倫比。飯店緊鄰玄武湖,湖光山色,盡收眼底,為賓客提供了一處遠離塵囂的城市綠洲。同時,飯店周邊交通極為便捷,地鐵站點步行可達,多條公交線路交織環繞,無論是前往南京站、新街口商圈,還是探訪夫子廟、中山陵等著名景點,皆可輕鬆實現快速通達。在這裏,您將享受到城市中心的便利與寧靜湖畔的雅緻完美融合,南京玄武飯店,無疑是您探索南京魅力、盡享都市繁華的理想之選。再次感謝您的信任與支持,並期待在未來的日子裏能有機會再次為您服務
Guest User
Deluxe Lake-view Queen Room
Stayed in Dec 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on Jan 9, 2025
Friendly staff! Great location too. Amazing view of the mountain. That said, the AC didn’t work. We requested for it to be fixed and they told us to merely open the window. Also the pool was closed which isn’t that big of a deal but I wish that could be expressed in advance.
Response from Property: Thank you very much for choosing Xuanwu Hotel and taking the time to give us feedback on your accommodation experience. At the same time, we are deeply sorry for the inconvenience you encountered during your stay and would like to express our sincerest apologies to you. We deeply regret the issues you mentioned. We have immediately inspected and repaired the relevant equipment and will ensure that similar problems do not occur again. At the same time, we will also strengthen employee training on how to deal with such emergencies in order to provide more professional and timely solutions. We would like to express our sincere gratitude again for your feedback. Your valuable opinions are an important reference for us to continuously improve and enhance our services. We look forward to welcoming you again in the future, giving us the opportunity to continue to serve you. We wish you a happy life and all the best!
Yingying
VIP Premier Room (Double Bed)
Stayed in Jul 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Big clean room, nice restaurant at lvl 20. Good location. Friendly staffs.
Response from Property: It was a pleasure hosting you. Thank you to choose our hotel and share a review on CTRIP.COM. Hope to see you in the next future.
KunXing
Jinling City View Family Room
Stayed in Nov 2024
Family
16 review
5.0/5
Outstanding
Posted on Jan 2, 2025
We had a great time in Nanjing and the Hotel Lakeview Xuanwu is an excellent choice for families.
Response from Property: It was a pleasure hosting you. Thank you to choose our hotel and share a review on CTRIP.COM. Hope to see you in the next future.
tzieley
VIP Premier Room (Double Bed)
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Wonderful hotel situated near Xuanwu Lake. Service was great and breakfast plentiful. Highly recommended!
Response from Property: It was a pleasure hosting you. Thank you to choose our hotel and share a review on CTRIP.COM. Hope to see you in the next future.
Guest User
Deluxe Lake-view Queen Room
Stayed in Mar 2024
Couples
4 review
4.5/5
Great
Posted on Apr 29, 2024
This hotel’s location is really good. It is located right next to a major shopping mall with lots of good restaurants and stores. It’s located within walking distance from Xuanwu Gate 玄武门 and Xuanwu Lake 玄武湖. It’s right next to a subway that provides easy access to other parts of Nanjing like the Nanjing Museum 南京博物院 or the Confucian Temple area 夫子庙.
The rooms were clean and everything in it felt high quality. The view of Nanjing from my room was beautiful.
Although the hotel staff are very friendly, I marked the service and amenities as 4/5 for a few reasons. First, laundry is relatively expensive whereas at Atour 亚朵 it’s free. If i remember correctly, they wanted me to pay 35 or so rmb per article of clothing. Secondly, the hotel allows delivery of takeout but they do not send it to your room like they do at Atour 亚朵. You have to go to the lobby and pick it up yourself. These are the only two things that stop me from giving all 5/5s. Other than that, I loved this hotel especially for its location and comfortable rooms.
If you dont care about doing laundry or having takeout ordered directly to your room, then those two criticisms are relatively minor things. I really enjoyed my stay at this hotel regardless.
Response from Property: It was a pleasure hosting you. Thank you to choose our hotel and share a review on CTRIP.COM. Hope to see you in the next future.
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Couples
13 review
5.0/5
Outstanding
Posted on Apr 29, 2024
We enjoyed our stay in this nice hotel. Great location, good size clean room with good view to the lake.
Response from Property: It was a pleasure hosting you. Thank you to choose our hotel and share a review on CTRIP.COM. Hope to see you in the next future.
Nuraini Binte Salleh
VIP Premier Room (Double Bed)
Stayed in Aug 2024
Business travelers
3 review
3.2/5
Posted on Nov 16, 2024
the language barrier for the hotel’s frontline staff should be improved. very difficult for non chinese speaking travellers to communicate in english.
Response from Property: It was a pleasure hosting you. Thank you to choose our hotel and share a review on CTRIP.COM. In response to your question, we will strengthen the training of our staff and look forward to providing better services to more foreign guests in the future.Hope to see you in the next future.
Guest User
VIP Premier Room (Double Bed)
Stayed in Sep 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Oct 23, 2024
excellent environment and professional services as well as kind attentions
Response from Property: It was a pleasure hosting you. Thank you to choose our hotel and share a review on CTRIP.COM. Hope to see you in the next future.
Valeria Paola
Deluxe Lake-view Queen Room
Stayed in Sep 2024
Couples
1 review
3.7/5
Posted on Oct 23, 2024
Nice hotel and friendly staff; however, we found the mattress very hard.
Response from Property: It was a pleasure hosting you. Thank you to choose our hotel and share a review on CTRIP.COM. Hope to see you in the next future.
Anonymous User
Deluxe 2-bed Room
Stayed in Feb 2024
Family
1 review
4.7/5
Amazing
Posted on Mar 17, 2024
Very good location and service
Would like to use it again.
Response from Property: It was a pleasure hosting you. Thank you to choose our hotel and share a review on CTRIP.COM. Hope to see you in the next future.
Guest User
VIP Premier Room (Double Bed)
Stayed in May 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jun 18, 2024
Excellent hotel in the best of the locations. Spectacular the restaurant in the top of the building with fantastic views of the lake.
Response from Property: It was a pleasure hosting you. Thank you to choose our hotel and share a review on CTRIP.COM. Hope to see you in the next future.
Keshrill
VIP Premier Room (Double Bed)
Stayed in Oct 2023
Solo travelers
20 review
5.0/5
Outstanding
Posted on Dec 11, 2023
First time staying here and I had to extend for another day because I really liked it. Very good location, friendly staff and amazing breakfast.
6/7
Response from Property: It was a pleasure hosting you. Thank you to choose our hotel and share a review on CTRIP.COM. Hope to see you in the next future.