NanJing Mercure ZhongSheng Expo

NanJing Mercure ZhongSheng Expo Reviews

NanJing Mercure ZhongSheng Expo

No.98 Yunlongshan Road (Tiansheng Building), Jianye District, Nanjing, Jiangsu, ChinaSee Hotel Details
NanJing Mercure ZhongSheng Expo
NanJing Mercure ZhongSheng ExpoNanJing Mercure ZhongSheng ExpoNanJing Mercure ZhongSheng Expo
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1 night

Guest Reviews

9.7/10
Excellent
1642 review
Verified reviews
Location9.7
Amenities9.7
Service9.8
Cleanliness9.7
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All reviews(1642)
Positive reviews(1636)
Reviews with photos/video(85)
Friendly front desk staff(183)
Delicious breakfast(139)
Classy environment(128)
Easy to get around(121)
Close to metro(64)
Perfect for business trips(41)
Would stay again(38)
Convenient parking(31)
Negative reviews(6)
Points Fly
Standard Double Room
Stayed in Mar 2025
Couple
11 review
9.5/10
Amazing
Posted on May 15, 2025
Hotel is located about a 5-10min walk to the metro station. The room was clean and service excellent as expected from the Mecure brand. Staff were very friendly despite language barrier we were able to easily communicate using WeChat. There is a 7-eleven very nearby and easy to get Didi as the area is quiet. There is a also a very nice shopping mall nearby the metro station.
Response from Property: 尊敬的賓客,您好,看到您本次入住如此滿意我們也很開心呢!讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會
yuhan
Standard Room (2 Beds)
Stayed in Nov 2024
Business traveler
21 review
10/10
Outstanding
Posted on Dec 14, 2024
Nice hotel, room is clean and the service was excellent
Response from Property: I am very glad that you are satisfied with our room and service.For your trust, we will persevere and work harder to provide you with quality services, and look forward to your coming again.
Jane
Standard Double Room
Stayed in Jun 2023
Family
4 review
10/10
Outstanding
Posted on Jul 22, 2023
Warm welcomed by all hotel staff, enjoyed the stay.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Juetoumao
Standard Double Room
Stayed in Sep 2024
Family
37 review
10/10
Outstanding
Posted on Oct 6, 2024
Although small, it has all the necessary facilities. The price is quite moderate during the National Day holiday, and there is a free mini bar. It is a cost-effective hotel. It is highly recommended for staying for one night in Nanjing.
Original TextTranslated by Google
Response from Property: Dear guest, we are very happy to see that you are so satisfied with your stay. It is our unshirkable responsibility to ensure that guests enjoy a wonderful stay. We are deeply honored to receive your praise. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you.
Yichanheshang
Deluxe Double Room
Stayed in Sep 2024
Solo traveler
6 review
9.5/10
Amazing
Posted on Oct 4, 2024
1. Location: Near Metro Line 10, 5-6 minutes walk. You basically need to transfer to other popular attractions. 2. Hygiene: No hygiene issues were found. The bed and bathroom were relatively clean without hair. The hangers and countertops were relatively clean without dust. 3. Environment: There are large floor-to-ceiling windows with a wide view. There is a large open space outside, which makes me feel comfortable at a glance. The bed is large and comfortable (it feels a bit wasteful to live alone 🤪). 4. Service: All very good. I ordered takeaway and the delivery guy delivered it to the wrong place, to the self-service counter. The guy at the front desk took the initiative to help me get it, I have to praise him. 5. Facilities: There is a little damage on the floor that has not been repaired; the most important thing is that the sofa back is short and straight, it cannot be called a sofa, it is just an ordinary stool, and it is not very comfortable to sit and watch TV; there is a socket that is not powered (near the window); there are free snacks such as chocolate, cookies, and cola. 6. Price: Revenue management is carried out during the National Day holiday, and price increases are normal. Different people have different opinions. PS: I am a hotel industry practitioner.
Original TextTranslated by Google
Response from Property: Dear guest, we are very happy to see that you are satisfied with your stay. But we are very sorry and regretful that we failed to give you a perfect experience! It is our unshirkable responsibility to ensure that our guests have a wonderful stay experience. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you.
Guest User
Standard Room (2 Beds)
Stayed in Feb 2025
Business traveler
6 review
7.0/10
Posted on Mar 13, 2025
Good service attitude, rich breakfast variety, facilities are not as new as expected
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Mercure Hotel. It is a pity that some aspects did not meet your expectations. Xiaomei apologizes to you and will actively improve the level of various services in the future, striving to provide a more warm experience for your next stay!
Guest User
Standard Room (2 Beds)
Stayed in Jun 2024
Business traveler
5 review
2.0/10
Posted on Jul 19, 2024
I am not a person who likes to comment, but this time I have to comment as soon as possible. Let me first talk about the good points: 1. The boy wearing glasses at the front desk was very enthusiastic and gave small gifts to everyone when he left. , etiquette and courtesy are in place Okay, let’s start with the bad parts: 1. This kind of service does not match the price. The check-in attitude at the front desk was really low. When I got to the room, the other room I was traveling with smelled very heavy of smoke, so I had no choice but to change rooms. 2. I went out and returned to the hotel at 22:05 in the evening. There was ice cream at the front desk. I checked and gave us 15 yuan each. I said it was okay. There was a woman at the front desk who had been in front of the computer and didn’t know what to do. Then I started Go and add the ice cream toppings. Halfway through, she says, "Sweep it here." It's inexplicable. It only takes a few seconds for me to add the ingredients. Will I not give you money? Is that tone of voice the attitude of your hotel staff towards providing quality service? 3. In the breakfast room, at the noodle stall, I asked for a bowl of noodles. An uncle said that he didn’t care. My companion also asked, but only one bowl came out. My companion asked again and said directly, when do you want it? Two bowls, I said, then you cook another bowl. His tone after cooking was definitely not a sincere expression of embarrassment, and it did not mean that there was something wrong with him. Age and experience are not the attitude you should have in the current service industry. Call me in advance and just inform me that I cannot extend my stay. Really disappointed with this brand. The room facilities are just like a hotel. Won't choose again. Not giving it 1 star is a recognition of the service of the boy at the front desk. How did you get to 4.9? Take care of yourself.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at the Mercure Hotel. Unfortunately, some places did not meet your expectations. Xiaomei apologizes to you. We will actively improve the service levels in the future and strive to provide you with a more warm experience for your next stay!
Anonymous User
Standard Double Room
Stayed in Dec 2024
Business traveler
3 review
6.5/10
Posted on Jan 9, 2025
The room facilities are average and clean. But the soundproofing is so bad. When I was ready to go to bed at 11pm, I heard a hearty meal next door, at least three takeaway robot calls, chatting, closing doors, the sound of the toilet flushing, the sound of the shower, the sound of the sewer, and the occasional bang from the ceiling for unknown reasons. I didn't sleep well that night and I don't want to live here anymore.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Mercure Hotel. We are sorry that we did not give you a satisfactory stay experience. It is regrettable that some aspects did not meet your expectations. Xiaomei apologizes to you and will actively improve the level of various services in the future, and strive to provide a more warm experience for your next stay!
Guest User
Standard Double Room
Stayed in Jan 2024
Family
2 review
2.0/10
Posted on Feb 14, 2024
I had lived in Chengdu before and had a good impression of American dramas. This time I came to Nanjing and booked another American drama, but the experience was much different. Because I stayed here for several days, every time I cleaned the room, it might be because the mop was not rinsed clean, so the house smelled like rags.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at the Mercure Hotel. Unfortunately, some places did not meet your expectations. Xiaomei apologizes to you. We will actively improve the service levels in the future and strive to provide you with a more warm experience for your next stay!
Guest User
Standard Room (2 Beds)
Stayed in Feb 2024
Business traveler
1 review
2.0/10
Posted on Mar 8, 2024
The room is really bad, not worth the price
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Mercure Hotel. It is a pity that some aspects did not meet your expectations. Xiaomei apologizes to you and will actively improve the level of various services in the future, striving to provide a more warm experience for your next stay!
Guest User
Deluxe Double Room
Stayed in Jun 2023
Business traveler
1 review
5.0/10
Posted on Jul 14, 2023
The signal in the room was not good. I was told that the signal would be better if I changed the environment. In the end, I just changed from 418 to 718. The room was still exactly the same. There were still big cement pillars, but the signal was still not good! Saying one thing and doing another is so hypocritical!
Original TextTranslated by Google
Response from Property: I'm sorry that I couldn't bring you a satisfactory check-in experience. I sincerely say to you: I'm sorry! The front desk upgraded your room to a guest bed, but room type 18 does have pillars. The front desk did not accurately understand your room change needs and did not change you to a room type you were satisfied with. Xiaomei apologizes to you again! We will also use this incident as an opportunity to train employees in various positions to learn to think from others' perspective, insist on enthusiastic service, and pay attention to identifying service needs. Xiaomei will actively improve various service levels in the future and strive to provide you with a warmer experience during your next stay!
Kaniiing
Standard Double Room
Stayed in Jun 2025
Solo traveler
10 review
10/10
Outstanding
Posted on Jul 20, 2025
ที่พักไม่ไกลจากสถานีรถไฟใต้ดินเดินไม่ไกล ภายในโรงแรม และห้องพักมีเครื่องอำนวยความสะดวกครบ มีตู้เย็นในห้องดีมากๆเนื่องจากไปในช่วงอากาศร้อน ที่พักนอนสบายและบรรยากาศในห้องดีมาก ข้างๆโรงแรมมีร้านสะดวกซื้อทำให้สะดวกมาก และมีห้างใหญ่อยู่ใกล้ๆ สามารถนั่ง didi ไปได้
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Response from Property: 尊敬的賓客,您好,看到您本次入住滿意我們也很開心呢!但未能讓您有個滿分的體驗我們很遺憾,也很抱歉!讓賓客享有美好入住體驗是我們義不容辭的責任,同時我們也更有動力繼續前行,希望能有更多為您服務的機會
Charis1018
Standard Room (2 Beds)
Stayed in Jun 2025
Business traveler
8 review
10/10
Outstanding
Posted on Jul 14, 2025
設施:基礎的酒店設施都有,按鍵都是智能的,房間裏用起來特別方便 衞生:房間打掃的很乾凈 服務:前台服務員小姐姐特別熱情,機器人也可以及時把外賣送上去 環境:大堂特別乾淨,香氛也很好聞
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Response from Property: 尊敬的賓客,您好,看到您本次入住如此滿意我們也很開心呢!讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會。
Guest User
Standard Room (2 Beds)
Stayed in May 2025
Traveling with friends
7 review
10/10
Outstanding
Posted on Jun 29, 2025
去奧體中心看張韶涵演唱會訂了附近的美居酒店,交通便利,坐地鐵方便。前台小哥哥小姐姐十分親和友善,房間乾淨,床也很舒服。早餐豐盛,中西都有,還有屬地的老鴨粉絲湯,現磨意式咖啡和里昂那式香腸切片都好贊!深得我心❤️。
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Response from Property: 尊敬的賓客,您好,看到您本次入住如此滿意我們也很開心呢!讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會。
Baibianxiaoxin
Deluxe Double Room
Stayed in May 2025
Family
19 review
10/10
Outstanding
Posted on Jun 2, 2025
1. **交通便利**:臨近地鐵10號線中勝站(步行約5分鐘),距南京南站約10公里,適合商旅出行。 2. **設施智能現代化**:客房配備智能門鎖、咖啡機、迷你吧等,公共區域提供健身房、書吧及自助洗衣房,滿足基礎需求。 3. **衞生與服務**:多數住客稱讚衞生乾淨,前台服務響應及時,部分房型升級體驗
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Response from Property: 尊敬的賓客,您好!感謝您對我們酒店的細緻評價與認可!交通便捷是我們選址的用心考量,希望能為您的商旅之行節省更多時間;智能客房與多樣公區設施,也期待為您帶來便捷舒適的入住體驗。衞生與服務始終是我們的核心標準,您的滿意是對我們最大的鼓勵!部分房型升級福利,更是我們想為您創造的驚喜時刻~未來若有任何需求,歡迎隨時聯繫我們!期待與您再次相遇,續寫美好旅程!