Guest User
October 19, 2024
We just checked out of Palacina the Residence and the Suites. Everything about our stay was wonderful. It started with a confusing text from ******* regarding my credit card. I called Palacina and spoke to Dennis who assured me, all was good. (We were about to get on a plane so was stressed already. His reassurance was certainly calming.) We were delighted he was at reception when we arrived from our 19 hour trip. Our suite was amazing (lovely jetted tub and separate shower) and the suite was decorated wonderfully. But truly it was the people who made the visit memorable. Besides Dennis, there was Roy who showed us around and chatted with my husband about music, Andrea the manager who was a delight to talk to, many of the names we have forgotten unfortunately (the always smiling housekeeper, the waiter who we chatted with for some time one night (Thomas?) the always smiling and helpful breakfast staff). BTW the breakfast was everything we could hope for, fresh fruit, eggs to order, oatmeal, yogurt, etc. Next time we are in Nairobi, this is where we will stay.