Sotetsu Fresa Inn Nagano-Zenkojiguchi

Sotetsu Fresa Inn Nagano-Zenkojiguchi Reviews

Sotetsu Fresa Inn Nagano-Zenkojiguchi

Suehirocho-1356, Nagano City, Nagano Prefecture, 380-0825, JapanSee Hotel Details
Sotetsu Fresa Inn Nagano-Zenkojiguchi
Sotetsu Fresa Inn Nagano-ZenkojiguchiSotetsu Fresa Inn Nagano-ZenkojiguchiSotetsu Fresa Inn Nagano-Zenkojiguchi
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Guest Reviews

9.2/10
Great
90 review
Verified reviews
Location9.4
Amenities8.9
Service9.1
Cleanliness9.3
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All reviews(90)
Positive reviews(85)
Reviews with photos/video(20)
Convenient location(27)
Awesome stay(21)
Awesome rooms(21)
Friendly host(14)
Easy to get around(12)
Many amenities(7)
Great value for money(7)
Near shopping area(6)
Negative reviews(5)
O.K. MAC
Comfort Single Room Non smoking
Stayed in Mar 2025
Solo traveler
20 review
9.5/10
Amazing
Posted on May 24, 2025
Great location—loved having a Lawson right downstairs! I didn’t realize Big Echo was on the 4th floor; otherwise, I would’ve planned to go for karaoke. But I already had a movie scheduled, so there wasn’t enough time. The view was exactly what I was hoping for. I really enjoy staying in places with windows that offer such a nice view. The only downside was the washing machine. It was quite slow and required coins. I even had to buy drinks from the vending machine just to get enough 100-yen coins for laundry. I guess this kind of old-style machine is still common in Japanese hotels. Unlike the newer machines in China and Thailand that only take about 30 minutes to wash and another 20–30 minutes to dry (with separate machines), this one took significantly longer. Overall, it was a good stay. I slept really well—even overslept a bit! Probably because I had spent the whole day snowboarding and was completely exhausted.
6/8
Response from Property: Thank you for staying with us and for taking the time to provide us with your detailed feedback. We are very glad to hear that you enjoyed our excellent location as well as the nearby convenience stores and karaoke.On the other hand, we apologize for the inconvenience regarding the washing machine. Thank you for your kind words.There are several reasons why it takes so long for you to use our old washing machine and the fact that there are only two washing machines . We will work on improving the situation little by little.However, we appreciate your kind words that your stay was good overall. We are glad that our guests were able to get a good rest after a tiring day of snowboarding. We sincerely look forward to welcoming you back again. We look forward to serving you again in the future.
Global Aruno
Comfort Single Room Non smoking
Stayed in Apr 2025
Solo traveler
12 review
10/10
Outstanding
Posted on May 16, 2025
Hotel just opposite Nagano station, walkable to zenkoji temple.
Response from Property: Thank you very much for staying at our hotel and for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location directly across from Nagano Station and the easy access to Zenkoji Temple.It is our greatest pleasure to know that your stay with us was a pleasant one. We will continue to strive to satisfy more guests by enhancing our services and facilities as well as the convenience of our location.We sincerely look forward to serving you again. We look forward to serving you again in the future.
Good Day Ever
Single Room-non-smoking
Stayed in Feb 2025
Solo traveler
4 review
10/10
Outstanding
Posted on Mar 22, 2025
Strategic location in the town area. Walking distance near to Nagano Station. Easy walk around to get food or even shopping All the amenities placed at the lobby area, any time replenish when needed easily. The space of the room not too big or small.... Good...
6/7
Response from Property: Thanks for submitting your review.We are delighted that you have praised our location.The staff is also encouraged by your comments about our amenities.Thank you very much for choosing our hotel.We look forward to welcoming you again.
Joseph Lim Cheng san
Twin Room Non Smoking
Stayed in Apr 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on May 26, 2025
Best location, amenities and good spread of breakfast in this hotel. Not too much to worry about lugging your luggage as it is pretty convenient to cross the road or overhead bridge with escalator. Very accessible.
Response from Property: Thank you very much for staying with us and for your wonderful feedback. We are delighted to hear your compliments about our excellent location, amenities, and abundant breakfast.We are especially pleased to hear that you found the escalator across the street and elevated floors to be convenient for transporting your luggage, a convenience that we also value. We are pleased that our accessibility helped to make your stay more comfortable.We will continue to strive to improve our services and facilities to satisfy our guests. We sincerely look forward to serving you again. Thank you very much for your continued patronage.
Ainoor
Economy, Semi-Double With Bath
Stayed in Apr 2025
Couple
9 review
10/10
Outstanding
Posted on May 6, 2025
Consistent service and offerings throughout the Sotetsu hotels across Japan. You check-in via the machine, pick up your amenities; they have the best and extensive range and go to your tiny room. Location wise, it is next to a 3-level Don Quijote and connected to Nagano station via the foot bridge on the 2nd floor.
Response from Property: Thank you for your interest in our hotel.We are honored to receive a perfect score in all categories. We are glad to hear that you were satisfied with everything from the location to the amenities. We hope to have the opportunity to see you again!
Le
Economy, Semi-Double With Bath
Stayed in Mar 2025
Couple
3 review
10/10
Outstanding
Posted on May 1, 2025
Good location. Clean. Reasonable sized room. Has shower and bath. A lot shops around the area.
Response from Property: Thank you very much for staying at our hotel.We are very happy to hear that you were satisfied with our location, cleanliness, room size, shower and bathtub, and the shops in the area. We are very happy to hear that you were satisfied with our location, cleanliness, and room size.We are glad to hear that you also enjoyed the nearby restaurants.Encouraged by your positive feedback, we will continue to strive to improve our services for your continued satisfaction.We sincerely look forward to serving you again.
Albert K L Lui
Comfort Single Room Non smoking
Stayed in Feb 2025
Solo traveler
17 review
4.0/10
Posted on Mar 25, 2025
The hotel pictures are fake. No hot spring at all. Don’t book this hotel if you want hot spring.
Response from Property: Thank you for submitting your review.We are very sorry that the confusing images made you feel uncomfortable.We will endeavour to provide you with a satisfactory service, including image management.Thank you for staying with us.We would like to apologise again for any negative feelings you may have had.
jmtham
Comfort Single Room Non smoking
Stayed in Feb 2025
Solo traveler
6 review
8.5/10
Very Good
Posted on Mar 24, 2025
Sotetsu is my go to chain for a basic and fuss free hotel. The location is great, just opposite Nagano Station and there’s a Lawson just below the hotel, perfect for late night snacks shopping. Room is basic but comfortable,
Response from Property: Thank you very much for your review.We are very happy to hear that you enjoyed your stay a lot.We are honoured that you commented on the comfort of our rooms.We look forward to welcoming you again.
Guest User
Economy, Semi-Double With Bath
Stayed in Nov 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jan 1, 2025
Small but clean room to stay. Also, very convenient as it is very close to the station. Staff are very helpful.
Response from Property: Thank you very much for choosing our hotel. We would like to thank you again for your very positive feedback regarding your stay. We will continue to make every effort to provide you with a comfortable and relaxing space and hospitality, and we sincerely look forward to your next visit.
MEI YEE
Single Room-non-smoking
Stayed in Apr 2025
Family
2 review
6.0/10
Posted on May 29, 2025
location is good. carpark cannot fit the 8-seated car
Response from Property: Thank you for using our hotel and for posting a review.Regarding parking, there is a parking lot near the hotel that can accommodate 8-seater cars, but we apologize for the inconvenience caused this time due to a lack of information.We apologize for the inconvenience, but please let us know at the front desk and we will assist you, so we would be very grateful if you could let us know again if you have the opportunity.We look forward to serving you again.
S-Echo
Comfort Single Room Non smoking
Stayed in May 2024
Solo traveler
10 review
8.5/10
Very Good
Posted on Jun 7, 2024
The hotel has a convenient location near the train station, and there's a Lawson on the first floor. However, the bathtub was dirty.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Nagano Station Zenkoji-guchi.We would also like to thank you again for taking the time to write this review.We take your comments very seriously and will make every effort to improve our services.Sotetsu Fresa Inn Nagano Station Zenkoji-guchi
Hong Keaw
Triple Room-Non-Smoking
Stayed in Feb 2025
Family
14 review
10/10
Outstanding
Posted on Apr 2, 2025
Tiny room but functional. Clean room too so that’s a plus haha.
Response from Property: Thank you very much for your review.The staff is encouraged by your high evaluation of the cleanliness of our rooms.We will strive to provide better service.Thank you for staying with us.
Ng Cai Feng
Comfort Single Room Smoking
Stayed in Oct 2024
Solo traveler
5 review
4.5/10
Posted on Nov 9, 2024
Taking into consideration that this is a budget hotel, however the room cleanliness is horrendous with females hair lying around ?!?!?!. Room smells of second hand smokes (they only have smoking rooms).
Response from Property: We are very sorry for the inconvenience and discomfort caused to our guests by the hair left behind by the previous guest in the guest room, even though they had chosen our hotel.We will make every effort to prevent a reoccurrence by having the front desk staff check the guest rooms and ensure that the cleaning contractor follows proper cleaning procedures.
Lee
Economy Semi Double With Bath-Non Smoking
Stayed in Oct 2024
Family
1 review
10/10
Outstanding
Posted on Nov 9, 2024
Second time staying in a Sotetsu Feeesa Inn hotel and it did not disappoint! Location was just 5 mins walk from the train station. Staff was very nice and friendly. Amenities were self service and was great! 100% recommended to anyone visiting Japan.
Guest User
Superior Twin Room Non smoking
Stayed in Mar 2024
Couple
2 review
8.5/10
Very Good
Posted on Apr 29, 2024
About 5 minutes walk to the train station and restaurants, but it’s a bit strange that the hotel is located on partial floors of a building. The area is easy to travel with public transport; it only took 15 mins on the bus to the Temple. The staff were helpful during check in. The room is big but old, and the bed sheet got stained, the pillow is quite comfy though. Overall it worths the money considering the location.
Response from Property: Thank you for staying at our hotel and for your review. We are very happy to hear that you liked our services. We will do our best to satisfy you even more. We look forward to serving you again.