335 Street 6, Muscat, Muscat, Governorate of Muscat, 138, OmanSee Hotel Details
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1 night
Guest Reviews
8.6/10
Very Good
135 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.7
Amenities8.3
Service7.8
Cleanliness8.5
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All reviews(135)
Positive reviews(36)
Reviews with photos/video(16)
Awesome stay(10)
Great service(10)
Delicious breakfast(7)
Awesome rooms(6)
Negative reviews(1)
Guest User
Superior King Room
Stayed in Jan 2025
Couple
3 review
9.0/10
Great
Posted on Feb 12, 2025
Lovely hotel, great breakfast, very very comfortable bed, room and shower. I just feel the pool service and food could have been better, also no valet parking.
Response from Property: Dear Guest,
Hello! Thank you very much for your valuable feedback after your recent stay with us. We are glad to know that our service met your expectations. We will certainly pass on your praise to all team members, such feedback is a great motivation for us.
We look forward to welcoming you to Kempinski Hotel Muscat again in the near future and bring you another memorable and fulfilling stay.
Sincerely,
Khalid Abu-Balooshi
Duty Manager
AEZ
Superior Room
Stayed in May 2025
Other
19 review
5.5/10
Posted on Jul 4, 2025
Due to the cancellation of flights by fly dubai, we requested a cancellation or change of reservation. They refused without explanation.
Response from Property: Dear AEZ,Thank you for taking your time to share the feedback.Unfortunately We were not able to identify the reservation you have made with us. In order to look further, it would be great if you can kindly share your reservation details with our reception/reservation team.Despite the mentioned, we do hope to have the chance of welcoming you back in order to convince you about our true hospitality.Please feel free to contact me at any time should you need any assistance in regard to an upcoming stay or any other services related to Kempinski Hotel Muscat. Sincerely,Jamie ZhengFront Office Manager
Ehsan Goudarzi
Superior King Room
Stayed in Nov 2024
Family
2 review
10/10
Outstanding
Posted on Jan 30, 2025
My stay at Kempinski Muscat was truly outstanding. From the moment I arrived, I was impressed by the hotel’s elegant ambiance, impeccable service, and attention to detail.
One of the highlights of my experience was the dual-pool offering, which allowed me to enjoy breathtaking ocean views while also having the option of a quieter, more serene setting. This thoughtful design caters to both relaxation and scenic indulgence.
The breakfast experience was equally remarkable, offering a diverse selection of high-quality dishes. The attentive and welcoming staff further enhanced the overall experience, ensuring that every moment of my stay was seamless and enjoyable.
Kempinski Muscat truly exemplifies luxury hospitality, and I highly recommend it to anyone seeking an exceptional stay in Oman.
Response from Property: Dear Guest,
Hello! Thank you very much for your valuable feedback after your recent stay with us. We are glad to know that our service met your expectations. We will certainly pass on your praise to all team members, such feedback is a great motivation for us.
We look forward to welcoming you to Kempinski Hotel Muscat again in the near future and bring you another memorable and fulfilling stay.
Sincerely,
Khalid Abu-Balooshi
Duty Manager
Dovile
Superior Room
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on Jun 1, 2025
We had a truly wonderful stay at the Kempinski Hotel Muscat. From the moment we arrived, the service was outstanding, and the entire team made us feel incredibly welcome.
A special thanks goes to the restaurant and housekeeping staff, who were exceptionally kind and attentive to all our needs. Every meal was a delight, and the service in the restaurants was warm, professional, and consistently thoughtful. Housekeeping also went above and beyond, visiting twice a day and keeping our room spotless and ensuring we were always comfortable.
The hotel itself is stunning, with beautiful facilities, a relaxing atmosphere, and excellent attention to detail throughout. We’re so grateful for the hospitality we received and would love to return again in the future.
Response from Property: Dear Dovile,Thank you for taking the time to share your valuable feedback following your recent visit to Kempinski Hotel Muscat.It brings us immense joy to know that your experience not only met but exceeded your expectations. We are particularly pleased to hear your commendations regarding the outstanding service from the moment of your arrival, the exceptional kindness and attentiveness of our team. Your positive comments will be shared with our dedicated team, as such feedback serves as a significant motivator in our continuous pursuit of excellence and our commitment to delivering unparalleled hospitality.We look forward to welcoming you back soon to Kempinski Hotel Muscat.Sincerely,Carmen VenterQuality Manager
Guest User
Deluxe Room With Sea View
Stayed in May 2024
Couple
1 review
8.5/10
Very Good
Posted on Jun 7, 2024
Everything be good I hope will come again but I request flower but not have
Response from Property: Dear Guest, Thank you for your valuable feedback following your recent stay with us. We hope we will be able to exceed all your expectations on your next stay.We are delighted to hear that our services were up to your expectations, and we will gladly share your compliments with the entire team, as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon for another memorable, fulfilled visit to Kempinski Hotel Muscat. Sincerely, Emad Alsughier Duty Manager
Maha Alshiha
Grand Deluxe King Room Resort View
Stayed in Sep 2023
Traveling with friends
12 review
7.5/10
Posted on Dec 11, 2023
My stay at the kempinski hotel in muscat was not as good as expected from a five star international hotel.. My friends and I encountered unfavorable treatment from some of the staff and other mishaps at the hotel, however it wasn’t all bad as I did find the room comfortable and in general the interior of the hotel was nice and minimalistic with a touch of modern class. The breakfast was good. We enjoyed kayaking at beach and most importantly I like how the manager compensated us after all the trouble we had during our stay ..
6/10
Response from Property: Dear Maha, First and foremost I would like to extend my sincere gratitude to you for taking your time to share the feedback following your recent stay with us. Our duty manager will get in touch with you to further understand the areas where we fail to meet your expectations and hopefully will able to change your impression with your departure experience. Please feel assured that each of your points will be treated with utmost importance. Despite the mentioned, we do genuinely hope to have the chance of welcoming you back in order to create and deliver our true hospitality. Looking forward to welcome you back soon to our hotel. Sincerely, Sai Rasam Rooms Division Manager
Guest User
Deluxe Room with Sea View
Stayed in Mar 2024
Couple
3 review
8.5/10
Very Good
Posted on Apr 12, 2024
We asked for late check out but male receptionist refused two times. However while doing the check out the omani female receptionist extended our stay for two hours. Unfortunately I dont remember the names and i am really thankful for that lady and upset bcoz of that receptionist who refused the late check out bcoz of him i gave 3/5 service.
Response from Property: Dear Guest, Thank you for your valuable feedback following your recent stay with us. We hope we will exceed all your expectations on your next stayWe are delighted to hear that our services were up to your expectations, and we will gladly share your compliments with the entire team, as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon for another memorable, fulfilled visit to Kempinski Hotel Muscat. Sincerely, Emad Alsughier Duty Manager
Guest User
Superior Room
Stayed in Jan 2025
Business traveler
8 review
10/10
Outstanding
Posted on Feb 20, 2025
Nice view,nice service,
Response from Property: 尊敬的賓客:您好!非常感謝您在近期入住我們酒店後給予的寶貴反饋。我們很高興得知我們的服務達到了您的期望。我們一定會將您的讚揚轉達給全體團隊成員,這樣的反饋對我們來説 都是巨大的動力。我們期待在不久的將來再次歡迎您蒞臨 Muscat 凱賓斯基酒店,併為您帶來又一次難忘而充實的入住體驗。此致,哈立德·阿布-巴魯希值班經理
Guest User
Deluxe Room with Sea View
Stayed in Aug 2023
Business traveler
8 review
10/10
Outstanding
Posted on Sep 9, 2023
Good view good services good location
Tnx trip group
Response from Property: Dear Guest, Thank you for your valuable feedback following your recent stay with us. We are delighted to hear that our services were up to your expectations, and we will gladly share your compliments with the entire team as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon for another memorable, fulfilled visit to Kempinski Hotel Muscat. Sincerely, Sai RasamRooms Division Manager
JMartinho
Superior Room
Stayed in Jul 2023
Traveling with friends
14 review
9.5/10
Amazing
Posted on Aug 28, 2023
Great property, lived the Café food for lunch and the service, reception and concierge are very friendly too. Rooms are simple but big. Location is a bit far from main atractions but close to the airport.
Response from Property: Dear JMartinho, Thank you for your valuable feedback following your recent stay with us. We are delighted to hear that our services were up to your expectations, and we will gladly share your compliments with the entire team as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon for another memorable, fulfilled visit to Kempinski Hotel Muscat. Sincerely, Sai RasamRooms Division Manager
Guest User
Superior Room
Stayed in Jul 2022
Couple
2 review
9.0/10
Great
Posted on Oct 5, 2022
Great service and excellent breakfast.
The location is outstanding
Response from Property: Dear Guest, Thank you for your valuable feedback following your recent stay with us. We are delighted to hear that our services were up to your expectations, and we will gladly share your compliments with the entire team as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon for another memorable, fulfilled visit to Kempinski Hotel Muscat. Sincerely, Sai RasamRooms Division Manager
Vladimir 1111
Superior King Room
Stayed in Feb 2025
Couple
4 review
10/10
Outstanding
Posted on Mar 10, 2025
I liked the hotel. Beautiful territory, architecture and infrastructure. Excellent breakfasts. Once we took the dinner buffet. Also excellent, a very large selection of food.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您在近期入住我們酒店後給予的寶貴反饋。我們很高興得知我們的服務達到了您的期望。我們一定會將您的讚揚轉達給全體團隊成員,這樣的反饋對我們來説 都是巨大的動力。我們期待在不久的將來再次歡迎您蒞臨 Muscat 凱賓斯基酒店,併為您帶來又一次難忘而充實的入住體驗。此致,哈立德·阿布-巴魯希值班經理
Anonymous User
Superior Twin Room
Stayed in Sep 2024
Business traveler
147 review
9.5/10
Amazing
Posted on Oct 16, 2024
I'd like to share with you a small hotel. There aren't many reviews from other people. Ctrip helped me book the hotel. Ctrip's service is still good. The modern equipment of the whole hotel is still good. At the beginning, there will be a big difference in design compared with the W Hotel. After going up, it is still good overall. It also reflects the country's emphasis on tourism, the possibility of the development of the hotel industry and the surrounding serviced apartment projects. There are very few Chinese people. Oman is a visa-free country. From the overall feeling of entry, it is still very modern and good. Although there is a so-called special channel for tipping when entering the country, 10 Omani currency, if you take a taxi, you can not go to the reservation counter at the exit of the arrival hall to call. After exiting the exit, the taxi entrance is still good.
Original TextTranslated by Google
6/16
Response from Property: Dear Guest, We are delighted to hear that our services and facilities were up to your expectations, as such feedback is always a great source of motivation for all of us. Every review helps build credibility for future guests, and your feedback would be greatly appreciated. Thank you for taking time out of your day! Please feel free to contact me at any time if you need any assistance regarding an upcoming stay or any other services related to Kempinski Hotel Muscat. We look forward to welcoming you back soon. Sincerely, Khalid Al Balushi Duty Manager
Guest User
Superior King Room
Stayed in Jul 2024
Business traveler
23 review
10/10
Outstanding
Posted on Sep 3, 2024
Nothing to say, very satisfied, the scenery, service, food and price are all excellent. Will come again. The swimming pool is crystal clear and the water has a fragrant smell. Thai food, Indian food, Middle Eastern food, all restaurants taste great
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your valuable feedback following your recent stay with us. We are delighted to hear that our services were up to your expectations, and we will gladly share your compliments with the entire team, as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon for another memorable, fulfilled visit to Kempinski Hotel Muscat. Sincerely, Sai Rasam Rooms Division Manager Kempinski Hotel Muscat
Guest User
Superior King Room
Stayed in Feb 2024
Couple
4 review
9.0/10
Great
Posted on Mar 21, 2024
Excellent breakfast service. Attentive staff. High quality buffet.
Quiet hotel and quality services.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your valuable feedback following your recent stay with us. We are delighted to hear that our services were up to your expectations, and we will gladly share your compliments with the entire team, as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon for another memorable, fulfilled visit to Kempinski Hotel Muscat. Sincerely, Sai Rasam Rooms Division Manager Kempinski Hotel Muscat