Bob W Munich Old Town

The worst hotel I have ever seen, bar none! There was no air conditioning in the room, there was a smell of smoking, and the windows were wide open. The weather is more than 30 degrees, there is only a fan, there is hair in the bathroom, and the water is not working. There is no limit to the hotel's pre-authorization. Then when you leave, 300 euros are immediately taken from your card, and they tell you that it is your fine for smoking, and then I keep using this method to cheat money. From the first day of check-in, Ctrip communicates with the hotel to change rooms. Until check-out, there is no result. Ctrip asks the next hotel to rebook a hotel with air conditioning. Finally, Ctrip makes you bear the cost and check-out money. Two hours later, Ctrip told me that they could contact the hotel. I don’t know if the hotel is a liar or if the agent Ctrip is using now does not check the hotel and is a liar! The actual hotel expenses for two nights were 8,300. Ctrip is really ridiculous! Waiting for Ctrip’s processing results to see whether the contact hurt consumers or whether the quality is worrying!