Hampton Inn & Suites Charleston/Mt. Pleasant-Isle of Palms

Very pleased with 3-night stay. Room was quiet (good location), bed was comfortable, AC was great. Free breakfast was decent. All staff very friendly and helpful. Good location. Ask for room not facing courtyard where pool is.

It was very difficult to find this hotel located at the end of a large retail center. It's easy to find the hotel at night because there's lighted signs but during the day the signs are hidden by trees. The woman working at the front desk upgraded the room to a suite. The suite was large with a kitchenette opposite a room with a couch and chair with à second TV. The only issue was sitting on each side of the coach I would up with bed bug bites on both arms. I know it was from the old couch because I checked the bed and it passed with flying colors. The bed was new and very clean and comfortable. I told the same woman that upgraded the room at check in and she said my bites were from wood beetles because they've never had bedbugs. I had bedbug bites, many of them from the Marriott Residence Inn in Fort Myers, FL. I'm familiar with bedbugs. Of course they also denied and refused to comp a day or two.

Came all the way from Virginia to this hotel for Memorial Day weekend, upon arrival everything seemed nice and so did the first night there (sadly did not do a good enough check of the room) but 2nd night in my fiancé and I found both beds COVERED in bed bugs. There was no accommodation for it either so we were forced to leave and end our trip shorter than expected. We packed all of our nice expensive clothing in trash bags in the back of our truck, since they’re all over our stuff because our bags were on the bed. When we got home we had to unpack and soak absolutely everything outside since we brought them back home with us (our bags were covered in them as well) . Super disappointed about how this situation was handled, but also with the amount we found on the bed how was that unnoticed by staff...

The cleaning and custodial staff were genuinely kind and professional. They regularly asked how our day was going and went out of their way to be helpful, including holding doors open while going about their work. At the front desk, Karry was especially warm and welcoming. Unfortunately, that tone quickly shifted after Karry’s departure. Basic questions about local dining recommendations were met with unhelpful, dismissive responses like “we don’t eat around here” and comments about the area being “full of out-of-towners”—which felt like a passive jab at guests like us. After some of our party had checked out, we realized my daughter had left behind a few belongings, including her headphones. We asked the front desk about them three separate times. Twice, we were told flatly that no one would check the lost and found. On the third attempt, the staff member actually asked me to describe the headphones. When I did, she initially said they weren’t there—despite the fact that I could see them in her hand. Only after confronting her did she reluctantly hand them over. It was an uncomfortable and unsettling moment that should never happen in a hospitality setting. Additionally, while the rooms were clean, they had a persistent, strong moldy odor that made it difficult to sleep. My wife had difficulty breathing and even required an inhaler. The musky smell was unpleasant and noticeable throughout our stay. I remain a loyal Hilton Honors member, but this experience has made me wary of the Hampton Inn and Suites brand. I can confidently say I will not be staying at this location again.

Nice hotel. Very clean rooms. I would stay here again.

I am a Hilton member because of the staff as much as the brand. This review focuses on the front desk. On my most recent stay at the Hampton Inn Isle of Palms location in mid-May, the front desk members once again played a key role in providing me with a great stay. My experiences with this location have always been positive, but this time I was traveling with a medical patient recovering from a procedure. As a result, the stay required some extra requests, and the front desk couldn’t have been kinder. I would like to recognize front desk member “Lacey” for doing the nearly impossible and accommodating our fluctuating medical schedule, and also “Danielle,” who helped ensure we had what was needed on checkout day. The front desk is the face of the hotel brand. Both these members are great representatives of the Hilton tradition, and represent one of the key reasons I always choose Hilton.