Hôtel de l'Ithq

Cleanliness and Comfort: Guests frequently commend the hotel for its cleanliness and comfortable rooms, with some rooms offering balconies and city views. The accommodation is described as stylish and modern, providing a quiet and serene environment for relaxation.

We booked a two-night stay at Hotel de l’ITHQ in October 2025 for what was meant to be a special anniversary trip — unfortunately, it turned into one of the most frustrating hotel experiences we’ve ever had. When we arrived around 6 p.m., I realized I had accidentally left my ID at home. I had digital copies of both my driver’s licence and passport and offered to provide additional verification or even leave a deposit. Despite this, the staff refused to help or make any reasonable accommodation. They appeared very young and clearly hadn’t yet learned the basics of customer service, such as empathy or professionalism. We explained that we would return early the next morning and even sent a message confirming this. However, when we arrived at 7:30 a.m., we were told our room had been given away because we were marked as a “no-show” at 4 a.m. The hotel had effectively double-booked and resold our room, which we had already paid for. After being made to wait for hours, we finally received a room key around 2:30 p.m. — seven hours after our arrival. Throughout the entire ordeal, not one staff member offered an apology, update, or even basic courtesy. No manager was "available" all weekend, which I find impossible to believe. The room itself was clean and nicely presented, but the service was unprofessional, dismissive, and completely lacking in customer care. For a hotel of this standard, the experience was shockingly poor. After sending multiple complaint emails the hotel will not refund us the nights stay, even though they received payment for the same room twice! I would not recommend staying here unless serious improvements are made in how staff are trained and how guests are treated.

The staff at Hotel IITHQ were exceptional, making our stay truly enjoyable. The hotel is in a convenient location and across the street is a train station! IITHQ is also surrounded by delightful outdoor cafés down Dennis Street and there’s also a park across the street. They also offer a remarkable breakfast buffet and a serene atmosphere. I wish I could give it 4.5 stars as the rooms were a bit small and the city view left much to be desired, I would gladly return to this friendly boutique hotel due to the incredible hospitality.