Guest User
February 21, 2025
Due to the local blizzard, our flight to Montreal on February 13 was cancelled, causing us to arrive at the hotel one day late.
We called the hotel in advance to inform them that the flight was cancelled and we would arrive one day late. When the front desk staff answered the phone, they only said that we could check in at any time because we booked a room for four days, but did not make any notes in the hotel system saying that we would arrive one day late. As a result, when we changed our flight overnight the next day, the original order was checked out. This shows that the front desk staff is quite unprofessional and irresponsible. After negotiation, the hotel did not agree to compensate us for the cost of not staying on the first night due to force majeure. I am very disappointed with this hotel and I don’t plan to stay there again.
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