Four Points by Sheraton Galerias Monterrey Reviews

The hotel is old but it’s fine. The worst part is the front desk service, I have been sending mails to push them correct the mistake on the invoice they sent but the result is still wrong. When I called them directly to explained what I need, the front desk hang up the phone without giving solution. This is totally a service disaster for the Four Point brand and I don’t think anyone deserves the attitude and service 🤮🤮🤮🤮🤮🤮

Room is great! Clean and warm. Very comfortable! Satisfied!

Very nice location and good breakfast. I will stay once more.

Excellent choice

This hotel has a good location, but it has nothing to do with Sheraton! When I entered the front desk, I thought I entered an apartment, not a hotel. The hotel is very old. The most exaggerated thing is that the air conditioner sounds like you are sleeping on the engine! You can hear the air conditioner next door when you sleep next door! The toilet flushing upstairs is as loud as an earthquake. The curtain design is also very interesting. You can't pull it left or right. It's just a layer of gauze... transparent

Very close to shopping mall, excellent service

We booked several rooms for business trip. The air conditioner in the room was as loud as a motor. It was unbearable.

It was a business trip. The room was warm and clean. I had a good sleep after a long trip.

Breakfast is provided, not in the form of a buffet. There are not many options, and it does not meet the taste of Asians. After cleaning on the third night, the upstairs is being decorated and sprayed. The ventilation system should be shared, so it is impossible to check in at all, and the room has not been advanced Notice that after staying for less than half an hour, the nose was affected and the head was a little dizzy. The experience was very poor.