The Azure Qiantang, a Luxury Collection Hotel, Hangzhou Reviews
The Azure Qiantang, a Luxury Collection Hotel, Hangzhou
No.39 Wangjiang East Road, Shangcheng District, Hangzhou, Zhejiang, 310008, ChinaView Hotel Details
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The Azure Qiantang, a Luxury Collection Hotel, Hangzhou Guest Reviews
4.8/5
Excellent
3159 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(3159)
Positive reviews(3077)
Reviews with photos/video(825)
Large rooms(444)
Fantastic river view(328)
Delicious breakfast(232)
Friendly front desk staff(195)
Well decorated(134)
Luxurious(67)
Tasty restaurant(51)
Delicious buffet(22)
Negative reviews(82)
Guest User
Premium Twin Bed Room, River-View
Stayed in 12. 2024
Family
16 review
4.7/5
Amazing
Posted on 10.12.2024
Beautiful hotel, front staff are so nice, the room is quite big with the river view. Byredo amenities are so nice. Interior classy. But location is a bit far from everywhere 20 mins from West lake. But you can enjoy peaceful moment with the river view. Good price for a luxury collection hotel.
6/7
Response from Property: Thank you for staying at Qianjiang Luxury Collection Hotel Hangzhou and for your satisfaction with our location service. The Luxury Collection is committed to leading global travelers to experience local customs, share local culture, and create unforgettable experiences for guests. Look forward to your visit again, I wish you a happy life!
Choo Kim
Deluxe Room - River-View (2 Beds)
Stayed in 5. 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on 10.5.2024
Excellent service from the front desk to the concierge that assisted me buy a physical stamp. The hotel staffalso helped me to send the cards. Kudos to the 保洁team. Not only did they help hanged my toiletry bag, they arrange my messy items after i hastily left the hotel after washing up. Plus the excellent view from my room. Will always be my first choice if i do come to Hangzhou
Response from Property: It's our great honor to be of your service. Thanks for your recognition. The Luxury collection hotel is committed to leading global travelers to experience local customs share local culture, and create unforgettable experiences for guests, We‘re looking forward to your next visit and l wish you have a good time!
HKTRAVELS
Deluxe King Bed Room
Stayed in 9. 2024
Business travelers
66 review
4.2/5
Very Good
Posted on 18.11.2024
I would say the hotel is close to 5 star however there were some small issues which made the hotel a little than perfect.
I might try some other hotels in future
Response from Property: Thank you for your stay at the Luxury Collection Hotel Hangzhou Greentown. We regret that we could not provide you with a perfect stay. The hotel would like to express its sincere apologies for your feedback. Your feedback is very important to us and we have passed it on to the relevant departments. Luxury Collection Hotel is committed to providing personalized service to each guest and we look forward to making it even better for you at your next stay
Riskand88
Deluxe Room - River-View (2 Beds)
Stayed in 7. 2024
Family
2 review
5.0/5
Outstanding
Posted on 22.7.2024
The hotel gives a grand vibe, beautiful, clean, luxury interior. The hotel smells so good, the moment we step into the lobby, it gives such a nice feeling. The room & toilet are spotless clean & very spacious. We really love the smart toilet. Our room view is very beautiful facing the river especially at night with lights on.
The buffet breakfast selection is very great & very good quality.
The location is good, just next to the Qiantang river. We enjoy our bike riding & scrolling at night with great view.
The hotel staffs are friendly & helpful. A compliment to staffs Matt Ma, Max Ji , Nick, Anderson for their service. Also my wife would like to give a special honorable mention to these staffs for being helpful & their exceptional service: Edward Lu & Molly Gao (receptionist staffs), Doreen Ji (housekeeping staff)
Overall is super satisfied! So glad that we chose this hotel. We enjoyed our stay so much during our 1st visit in Hangzhou. We really recommend it to our family & friends! This will definitely be our main choice to stay when we visit Hangzhou again.
Response from Property: It's our great honor to be of your service. Thanks for your recognition. The Luxury collection hotel is committed to leading global travelers to experience local customs, share local culture, and create unforgettable experiences for guests. We're looking forward to your next visit and I wish you have a good time!
Irene
Deluxe King Room
Stayed in 6. 2024
Couples
1 review
4.0/5
Very Good
Posted on 30.6.2024
Shower cubicle not cleaned well. Stained a lot. Not happy of the pillows. Other than these I still would love to come back because the room was spacious and staff-Molly, Nic and Edward Lu at lobby were super helpful and friendly. Big asset to the hotel.
Response from Property: It's our great honor to be of your service. Thanks for your recognition. The Luxury collection hotel is committed to leading global travelers to experience local customs, share local culture, and create unforgettable experiences for guests. We're looking forward to your next visit and I wish you have a good time!
fionaharyasyah
Refined Suite With River View, 1 Sofa Bed In Living Room
Stayed in 12. 2023
Family
2 review
5.0/5
Outstanding
Posted on 22.12.2023
I have a really pleasant stay in Azure Qiantang. Everything is perfect here. From the food, view, service, the best! Definitely will come back again when in Hangzhou.
Thanks to Tom Tang, Edward, Anderson, Molly, Conny Xu for help me with everything i need. From book a taxi and give me the information about Hangzhou. They’re very helpful and i’m amazed with their kindness. Actually everyone here is amazing but i didn’t remember all the name. Very satisfied to stay here for 4 nights. Thank you so much :) wish you all have a great day!
Response from Property: Warm regards from The Azure Qiantang, A Luxury Collection Hotel, Hangzhou! Thank you for choosing our hotel for your recent stay and the constructive feedback regarding your experience. And we are very happy to hear that you were satisfied in our service. It is our pleasure to serving you and offer satisfactory service to you during your stay. The Luxury Collection Hotel, part of Marriott International, Inc., is comprised of world-renowned hotels and resorts offering unique, authentic experiences that evoke lasting, treasured memories to the guests. We are sincerely looking forward to welcoming you back to our hotel during your next trip to Hangzhou.
JK MYS
Deluxe Room - River-View (2 Beds)
Stayed in 12. 2023
Family
13 review
4.7/5
Amazing
Posted on 18.12.2023
Location is away from the city center but is only a 10minutes taxi ride and taxi are cheap. Excellent size room with 2 Queen beds. Perfect for 2A2C. Breakfast is at Lvl 22, nearly roof top with great views of the river. Big gym and indoor heated pool with a decent size Kids play room. Service is top notch!
6/7
Response from Property: Warm regards from The Azure Qiantang, A Luxury Collection Hotel, Hangzhou! Thank you for choosing our hotel for your husband's birthday. We are pleased to hear that you enjoyed your time with us and especially satisfied with our room service and restaurant. And we are happy that your husband have experienced a great birthday. Thanks for your feedback to us and we hope that we may have the pleasure of seeing you with us again in the near future!
Frosty 7
Premium King Bed Room, River-View
Stayed in 5. 2023
Couples
18 review
5.0/5
Outstanding
Posted on 21.5.2023
Great experience, third time staying at the Azure and the standards still remains high. Quick check in and the room was clean and spacious. The River view was amazing despite the fog. The room service cleaning lady who helped us with some amenities was so cheerful and very kind. She definitely deserve praises (UNA ZHAO).The panorama resturant still remains the best fine dining spot in HZ. Our butler (Leon) was also cheerful and made the diner experience more pleasant. The À La Carte menu has a lot of great meals to choose from. Also the breakfast selection has a lot to choose from, great value for money. Only 1 disappointment the main Jacuzzi is still not functioning, though one can still use the ones in either men’s or women’s changing room. Definitely coming back!!!
6/11
Response from Property: Thank you for your stay at The Azure Qian Tang , A Luxury Collection Hotel, Hang Zhou and your satisfaction with our stay experience. The Luxury Collection is dedicated to bringing travelers around the world to experience local customs, share local culture, and create unforgettable experiences for guests. Look forward to your visit again, we hope you have a nice day!
Anonymous User
Deluxe King Room
Stayed in 7. 2023
Couples
4 review
5.0/5
Outstanding
Posted on 31.7.2023
Great breakfast, wonderful stay
Response from Property: Thank you for staying at Azure Qianjiang Luxury Collection Hotel Hangzhou, and your satisfaction with our hotel experience. The Luxury Collection is committed to leading global travelers to experience local customs, share local culture, and create unforgettable experiences for guests. Look forward to your visit again, I wish you a happy life!
Mr Kiyomov
Deluxe King Room
Stayed in 9. 2023
Family
57 review
5.0/5
Outstanding
Posted on 30.9.2023
Amazing hotel with great amenities. Highly recommended as staff is very welcoming, ready to assist anytime and most importantly they do speak English well.
Response from Property: Thank you for staying at this hotel and were pleased with your stay at our hotel. The Luxury Collection is committed to leading global travelers to experience local customs, share local culture, and create unforgettable experiences for guests. Look forward to your visit again, we wish you a happy life!
Barbuforever
Refined Suite With River View, 1 Sofa Bed In Living Room
Stayed in 7. 2023
Couples
1 review
5.0/5
Outstanding
Posted on 31.7.2023
Not only the best location and a great room. The service was more then excellent. Me and my girlfriend we asked more then one time help with our necessities in the room and the service was ready and fast at helping us with any issue. More, the guy at the reception , Edward , was more the nice. When I asked extra pillows , he told me what kind I would like cause they have hard and soft one. And when I asked if I could have a late check out, he immediately and gently replied I could leave at 15.00. And held this conversation in perfect English, something that in this country is really rare to find even in the 5 stars hotel. The best hotel you can stay in Hangzhou . Thanks to all the staff
Response from Property: Thank you for staying at Azure Qianjiang Luxury Collection Hotel Hangzhou, and your satisfaction with our hotel experience. The Luxury Collection is committed to leading global travelers to experience local customs, share local culture, and create unforgettable experiences for guests. Look forward to your visit again, I wish you a happy life!
Guest User
Deluxe King Room
Stayed in 7. 2023
Business travelers
1 review
1.5/5
Posted on 26.7.2023
I had the most disappointing experience from this hotel. I accidentally left some of my valuable belongings in the hotel and despite repeated calls to the hotel on +86 (571) 2823 7777 which costed me more than 100 USD, they noted my email address as well but never got back to me and did not respond to any of my messages and their intent seems clear. This looks like nothing short of daylight theft and i did not expect this from a Marriott hotel in China.
Response from Property: Thank you for staying at Azure Qianjiang Luxury Collection Hotel Hangzhou, and taking the time to share your stay with us. We are very sorry that we could not bring you satisfactory service and experience. Here, the hotel management would like to express our sincere apologies to you. Every guest comments and feedback to us is very precious. To provide every guest with quality service and unique local experience, and to leave precious and unforgettable memories for guests is the goal of the hotel management and Luxury Collection brand hotels. Look forward to your stay again, wish you a happy life!
DenisSh
Refined Suite With River View, 1 Sofa Bed In Living Room
Stayed in 12. 2022
Family
80 review
5.0/5
Outstanding
Posted on 5.1.2023
This hotel is the best for me in all China (I compare with Astoria, Hyatt, Wanda), stayed already few times. Very comfortable large rooms with view, good location, good service. Breakfast options are great and tasty. Croissants, meat, soups - western style, Chinese style. Exceptional.
6/7
Response from Property: Thank you for staying at the azure qiantang, a luxury collection hotel, hangzhou and enjoying your stay at our hotel. The Luxury Collection is dedicated to bringing travelers around the world to experience local customs, share local culture, and create unforgettable experiences for guests. Look forward to your visit again, we wish you have a nice day!
LY88
Premium King Bed Room, River-View
Stayed in 5. 2023
Business travelers
25 review
4.5/5
Great
Posted on 4.6.2023
All is great but I think their Ac has some problem, service is great ! Location and all in room stuff is good , happy to be there
Response from Property: Thank you for choosing The Azure Qiantang , a Luxury Collection Hotel Hangzhou and also for taking the time to share your review with us. It is indeed delightful to learn that you had enjoyed your stay with us especially satisfied with our service. We truly appreciate your support and certainly look forward to welcoming you back again!
Michael
Suite - River-View
Stayed in 7. 2023
Family
18 review
4.2/5
Very Good
Posted on 31.7.2023
Everything was good for a 4 star hotel ! Breakfast also very good !
Response from Property: Thank you for staying at Azure Qianjiang Luxury Collection Hotel Hangzhou, and your satisfaction with our hotel experience. The Luxury Collection is committed to leading global travelers to experience local customs, share local culture, and create unforgettable experiences for guests. Look forward to your visit again, I wish you a happy life!