Albergo Diffuso Monopoli

Where do I begin? The ladies at reception were NOT at all welcoming, far from friendly and NOT at all accommodating. We had advised them of our arrival at 12:30 pm with the hopes of an earlier check-in. Check-out is at 10:00am while check-in is at 4:00pm. Don’t tell me they could not have made arrangements to have our room ready. Important to note that they close at 1:00 and reopen at 4:00pm. We were exhausted from our drive and had to wait over 3 .5 hours to get the room keys in the extreme heat. The air conditioning didn’t cool down the apartment at all. That said, we didn’t sleep well since we were literally dying of heat. The lights in the apartment are set to go off automatically so we were constantly having to turn the lights back on. We also ran out of toilet paper and were told to pass by reception rather than having them bring it to us. Noting that they are closed in the afternoon and reception is in a separate building altogether. We also had to pull out the trash to avoid any service charges. Disappointed with the breakfast. Limited selection and tasteless. Silvia and the other girl at reception were very “antipatici” as you say in Italian. Bothered and with long faces. The only friendly face was Mario.