Hotel El Habib Monastir

We like the staff, the room cleanning, the swimming pool, specially the food

Fantastic holiday with best staff very friendly waiters made our stay so beautiful every meal was just a special experience! Animation team was one of the best I have ever experienced them catered for all ages ! Yoga in the morning was so fun dancing all day and fun and games in fool ! All animation team have wonderful talent and personalities! Massage facilities on site were absolutely amazing and well worth a go

Apparently a 4-star resort. What we experienced was far from acceptable and fell drastically short of even basic 2-star standards. The food was the same every day, bland, and poorly labelled – sauces had no names, and dishes labelled “rice” contained chicken and nuts, creating a serious allergy risk. Cakes were also unlabelled. The restaurant and lobby were always hot, and the air conditioning in rooms was ineffective and uncontrollable. Despite lying in bed uncovered, I was drenched in sweat every night. There were no basic amenities in the room – no kettle, no fridge – and the hallway had no working lights, leaving it pitch black at night. The rooms smelled of sewage and were consistently dirty throughout our 10-day stay. Dust and black hair (none of my family has black hair) were constantly on the floor. Loud music blasted until midnight every night and was clearly audible from the rooms. Worse, it was the same track every day. One staff member from the animation team repeatedly harassed guests trying to relax and physically pushed someone into the pool. The pool itself was filthy – cloudy, full of bugs, and appeared to have no chlorine. Vendors harassed guests poolside, making relaxation impossible. The bar limited drinks to two per person, which made things frustrating for a family of nine. On top of that, they often ran out of cups, forcing guests to wait before ordering. No cocktail menu was available, so you had to guess what to ask for. The dining hall was dirty – chairs were sticky, and food from previous meals was under the tables. A bird flew around for days and staff did nothing to remove it. Three of my family members vomited during the stay, and others suffered diarrhea – likely linked to food hygiene or water quality. The hotel shop charged a shocking 20 dinars for tampons, which is exploitative pricing given guests had no nearby alternatives. This property was advertised as a 4-star resort, but it lacked even the basics of cleanliness, comfort, and service. We booked this trip in good faith, trusting your platform’s rating system, and what we received was nothing short of a health hazard.