Element San Jose Milpitas

After checked out of the hotel, I received a bill charged me with the parking fees for the whole duration while I only parked the rental car there for 2 nights. I dispute my case with the hotel last week and still have not received any feedback from them.

I am writing to formally express my deep dissatisfaction with the experience I recently had during my stay at Element San Jose Milpitas,Check-in Date] to June 15th, 2025. First, the room I reserved was supposed to include a fully functional kitchen. However, upon arrival I discovered that the garbage disposal unit was broken and completely unusable. Moreover, the kitchen drain was clogged with food residue, causing water to back up with even moderate use. This was extremely unhygienic and disappointing, especially given Marriott’s usual standards. Second, I had fully prepaid for my reservation via Trip.com, and upon check-in, I confirmed both my booking information and payment. To my surprise, the following day I noticed a double charge on my bank account. When I raised this issue with the front desk, I was told it was not a charge from the hotel and was brushed off with vague and unhelpful responses. After I checked out on June 15th, I confirmed with my bank that two actual charges had indeed been made by the hotel. I contacted the property immediately, only to be met with further evasiveness and delay. Eventually, I was told by the manager that I would receive an update within 24 hours. However, no follow-up email was sent, no call was made, and I was unable to reach anyone afterward. I am a long-time Marriott guest and was a Platinum member from 2009 to 2011. I have stayed at Marriott properties in multiple states across the U.S., as well as in China, India, Thailand, and Malaysia. I have never encountered such an unprofessional and irresponsible response from a Marriott hotel before. This experience was frustrating and unacceptable. I request a full investigation into the billing error and a refund of the duplicate charge without further delay. Additionally, I expect an explanation for the lack of communication and the substandard condition of the room facilities. I hope Marriott will uphold its reputation and handle this matter seriously. I look forward to your prompt reply.

This is a great place, very close to Silicon Valley. It only takes me five minutes to reach the company, and there are excellent Chinese supermarkets and a Walmart nearby. If you want to visit other American-style stores, they are just a 10-minute drive away. The front desk staff provides excellent and friendly service, and the breakfast is delicious. I’ll miss the food here. The only improvement needed might be the laundry service, as there is only one washing machine available, which is quite inconvenient.