Casa da Suite Mirabello Reviews

Extremely unclear instructions for check in and check out. The towels and bedsheets are dirty and there was a dead bee on the floor.

Booked to stay here with my 2 daughters very spacious and clean towels where available and the kitchen was equipped for everything needed only downside was no oven gloves/tea towels and I noticed that the plug in the kitchen didn't work and every now and then the cooker would trip the electrics The worst part was getting hold off reception I rang about 7 times emailed and rang the bell to try and check out this morning and couldn't get an answer to find out how I check out and what to do with the keys

Terrible service, the hotel never contacted me to check in, they didn't even send me an email, I had to go to Milan to the hotel and wait 2 hours outside in the heat. They had no reception service, they hadn't told me the floor or the room number even though I had made the payment.

Very bad, the worst experience on a business trip abroad

Nice environment, but a little hard to find

DO NOT!! SCAM!! FALSE ADVERTISEMENT!! PROPERTY WILL STEAL YOUR MONEY UNDER FALSE PRETENCES!! INTENTIONAL MONEY GRABBING SYSTEM, UPCharge and extra Charge for Everything!!!! DO NOT RENT!!! It Could be better but.....................

I don't recommend it to anyone, better move on. 100 instructions until you get to the room, no reception, very hard to answer phone or email. The rooms are very dirty, the walls stained and drawn, cobwebs and spiders. Very poorly equipped, smells bad. The bathroom constantly smelled bad from the ventilation system. It is cold in the room, it does not heat up. It's conditioner, but it smells very, very bad, and it was impossible to plug it in. For two weeks no one came to change the towels, bed linen and clean. Shops are far from the hotel. Because of the train lines, it is very noisy all day until late at night. Run away from this place, I don't recommend.

We made 2 reservations here through booking before going to Milan on a business visit. One of the rooms had a terrace and the other was a Superior room. After a long flight, we arrived at the facility and that's when the problems started. First of all, there is absolutely no staff in front of you. If you do not have a mobile phone and internet, it is not possible to enter the facility. Because they send messages to your mobile phone as soon as you arrive at the facility. Passport information, passport pictures, personal information, city tax payment links... After filling and sending these, they send you the entrance information to the facility in the form of a puzzle. Front door entrance password, main building entrance password and finally room access information. There was no problem with the room with terrace. However, the room they called a superior room was outside the facility and was in the form of an outbuilding where the staff who had previously worked there probably stayed. A dirty area right across the door where the facility's garbage is stored, noisy air conditioning motors on the exterior of the building next door, and the smell of garlic and spicy food for 3 days! Before settling into the facility, we called an official and requested that the room be changed. Because the room we chose through booking was not an outbuilding. The person on the phone stated that there was no other available room in the same facility, this was the room we chose and that change was not possible for 3 days. Half an hour later, the representative came to the facility for the customer who had another problem. Just as we were about to explain the situation, he ran away from there. Right next to the room was an area where company cars were washed, and the sounds of car washing could be heard throughout the day. We had to stay in a place worse than a doghouse for 3 days with the windows and shutters closed. The day after we left the facility, I realized that I had forgotten a shirt in the wardrobe and immediately contacted the facility. I told them that this shirt was valuable and asked them to keep it at the facility. In the message sent the next day, it was written that the shirt could not be found! How could it be? Since the facility staff entered the room to clean after us, the shirt should have been found and left at the facility. But no matter how many messages I sent, it was said that the shirt was not there. Apparently the shirt was stolen by the facility staff! We wrote all these problems we experienced on the booking system. We were asked for a written document about the facility and photographs, if any. I also sent all the photos and details. When Booking contacted the facility about this issue, the facility said that they did not have such an outbuilding style room! So that ridiculous room we stayed in for 3 days actually didn't exist at all in the facility! Booking took sides with the facility and did not offer us a compensatory option and left

Accommodation is of great standard for a small party. The man who gave us the keys was very thoughtful and demostrated himself to be committed to making our stay better. Only downside is probably location as city centre is hard to get to if you’re not familiar with metro systems.

If you want to try a new "nightmare hotel" format, you are in the right place. Cleaning not contemplated and absent staff. It is useless to try to contact their call center, they will not be able to help you because they will not be able to get in touch with their staff either. You will be stuck in a nightmare of dirt. Refund not even to be discussed.

The worst stay of my life, room with insects, no support, I was treated terribly on the phone, I would not recommend it to my worst enemy, they treat customers in an indecent manner, I had no understanding and yet they made me spend a humiliating night on a human level with ants and toxic insecticide.

A convenient solution close to the subway. We found the house in an impeccable condition, clean, nice and welcoming, with a comfortable and cozy bed. The staff also proved to be very friendly and helpful

I arrived at the facility at 8pm due to a delay in my flight, the facility proved to be extremely helpful and courteous, it was the first time we stayed in a facility of this type, we usually turn to hotels, but in the end I found it to be a choice with an excellent quality/price ratio.... Clean and well-furnished rooms, in the area we found facilities where we could do the shopping and have breakfast... thanks and see you soon

Very nice apartment. Big and very spacious, tidy and very clean, even the welcome kit was not missing. Impeccable cleaning. At the reception everyone is available for any clarification. Location of the apartment very close to the metro.