Quality Inn and Suites Newport - Middletown

Very high price for a below average hotel. You can tell it's one of those with the fake renovation. They paint over the mold, put air freshener in the hall to mask the smells. It's not a real clean. In fact, someone really should be looking into these places more. There was a group of kids making noise all night, slamming doors and running around. We also did not feel safe there. The pool had so much chlorine that we had to go and buy special hair products to remove it. We only used the pool once and not for super long.

The beds was nothing comfortable, and the worst was at 7.00 a.m,and for more than an hour,a boy working cutting bushes and with a blower,right in my window...

Jazz Festival Weekend This place is dated and sub par for what they charged during Jazz Festival weekend. It was the only place available at the time so I didn’t have any options.

Disappointing. The breakfast was okay. It was nothing to write home about. It was hot so there was that. It was severely limited and often stuff wasn't replaced if you showed up in the last 30 minutes of the stated time. The pool area was a joke. I almost twisted my heel coming out of the pool area cause there is a BIG STEP down, so that is not even ADA compliant. Dated so based upon other reviews I would say they have not done anything since 2014 cause it was BAD. Housekeeping lacking (had to request towels, trash emptying, bed not made). The housekeeping would lie saying they did it when they did not. There was stuff next to the nightstand and next to the bed when I checked in. So they obviously don't clean well. They also didn't clean the vents. I am an asthmatic, so this was a no go. I had basically an almost daily Convo with the front desk on their cleaning and was assured time and time again they would do better. I was there an entire week and it just got worst and worse. I heard more personal convos with their housekeepers on their phones then actually see them working. One night I had to even change my own sheets. I routinely had to go get towels. I never had the quality time door placard on so there was no reason to not do my room. Ultimately this hotel elected to not only take my deposit of $150 for "damage" that they said was because of a towels and sheets and was told to me if I charged anything to the room but charge me another $150 for a replacement for towels/sheets/ mattress. I stripped the bed at the end of the stay so I know no replacement was necessary and took photos cause something told me not to trust them. I am glad I did. They charged me after I left on a credit card without my permission or even notifying me for the other $150. I reached out to Choice Hotels to lodge a complain with them. I did find out that they are a franchise. I strongly encouraged Choice Hotels not to renew that license, cause it gives them a bad reputation. I had built quite a bit of points with Choice Hotels, but knowing that I know now...my relationship with them is over. I would not stay at this hotel again nor would I recommend it unless you have money to burn for a mediocre stay.

Everything was great. Loved the bed & pillows too. Usually have a hard time sleeping on hotel pillows. The room and facility was very nice.