Anantara Xishuangbanna Resort

Facilities: The bedding was very comfortable, the room smelled nice, and the kids loved the huge 🛁 garden. It's a hotel where any photo shoot is photogenic, and it's not crowded, making it quiet and perfect for a relaxing getaway. The kids loved the riverside pool, which has several pools. Cleanliness: Not bad, no issues, and there weren't many mosquitoes in the ground-floor rooms. Service: Excellent service. The electric buggy arrived on call, and the housekeeper contacted us a day in advance. They even provided breakfast for the kids. The breakfast was quite varied, and since we woke up late, we usually had lunch. 😂 We also tried dinner, which was a bit pricey, but the food was quite good. The included travel photography session was also great. We booked a simple makeup session for 88 yuan and were very satisfied with the result. It was not exaggerated and could be worn right out. The makeup artist and photographer had excellent aesthetics. The price for additional photos is high, but if you want to get serious about photography, you can book a package for a better deal. However, we were so exhausted on our last day, so we just took some random photos. I reluctantly deleted a lot of them; every one is beautiful. 😃

The location is close to the botanical gardens, but the area is quite secluded. Restaurant options are very limited, and takeout is almost impossible to order. I didn't have dinner at the hotel restaurant, so I can't comment. The room was spacious, and you could see the legacy of a long-established luxury hotel. While the facilities were dated, they were acceptable. The breakfast was good quality, with everything you'd expect. Now, let's talk about the negatives. On Ctrip, I only saw people talking about the infinity pool, but no one mentioned the poor quality of the pool facilities. The lockers are in the public area—you read that correctly—and there's a dressing room next to it, unisex. The women's area is a converted restroom with a sink, a toilet, and a shower stall—that's all. I contacted hotel management, and they said they recommend changing into swimsuits in the room. My child had no choice but to return to the room to change into swimsuits and go swimming. Afterward, he returned to the room to rinse and change. The shower head in the bathroom wouldn't stay in place, preventing him from showering and nearly catching a cold. Maintenance later said the screws on the faucet were broken, and the hotel offered no apology. Booking this so-called luxury hotel was the biggest mistake of my trip to Yunnan. The arrogance and indifference of the management made me extremely disappointed with the Anantara brand. I will avoid it in the future. Their service is not as good as domestic chain brands. To borrow the words of the lobby manager: "Our service is definitely not as good as domestic chain brands. We are in a small border town..."

The hotel has a very good style and feels like the White Lotus Resort. The service is very considerate. I left the hotel at five o'clock the next morning to catch the high-speed rail. The hotel arranged for a packed breakfast, which I was very touched by. The back door of the hotel is the west gate of the botanical garden, which is very convenient for night tours.