Pullman Melbourne City Centre

Pullman Melbourne City Centre Reviews

Pullman Melbourne City Centre

265 Little Bourke Street, Melbourne, Victoria, 3000, AustraliaView Hotel Details
Pullman Melbourne City Centre
Pullman Melbourne City CentrePullman Melbourne City CentrePullman Melbourne City Centre
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Pullman Melbourne City Centre Guest Reviews

4.3/5
Very Good
140 review
Verified reviews
Location4.4
Amenities4.2
Service4.1
Cleanliness4.4
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All reviews(140)
Positive reviews(128)
Reviews with photos/video(26)
Awesome stay(18)
Easy to get around(18)
Convenient for shopping(15)
Located downtown(12)
Large rooms(11)
Friendly owner(11)
Negative reviews(12)
W Winnie
Superior King Room
Stayed in Aug 2024
Couples
3 review
4.2/5
Very Good
Posted on Sep 21, 2024
Situated within the free tram zone, stations are just downstairs if not within a quick walk. The king bed room is large and spacious for easy packing and unpacking. It is new and clean that is the carpet has no smell. It is near Chinatown as well. The location is perfect next to great shopping malls, food options and transport services. They do not provide toothbrushes and room slippers for eco reasons. Check in was fast and smooth. There’s a water station on my floor to get a jug of still or sparkling water.
Response from Property: Dear W Winnie,Thank you for your feedback! We're glad you enjoyed our convenient location, spacious rooms, and eco-friendly amenities. Just so you know, toothbrushes and slippers can be provided upon request. We appreciate your understanding and hope to welcome you back soon.Best regards,Alex MihardjaExecutive Assistant
JS2712
Superior Two Queen Room
Stayed in Oct 2024
Family
3 review
4.2/5
Very Good
Posted on Dec 9, 2024
excellent location, rooms were spacious. check in and check out was a breeze. had a parcel delivered to the hotel and the staff at reception were very helpful
Response from Property: Dear Yen Sern,Thank you for your wonderful feedback. We're thrilled you enjoyed our excellent location and spacious rooms. We're also glad to hear that check-in and check-out were smooth, and our team was able to assist with your parcel. We look forward to welcoming you back soon.Best regards,Alex MihardjaExecutive Assistant
Victoria86
Deluxe King Room
Stayed in Jan 2024
Couples
10 review
4.7/5
Amazing
Posted on Mar 24, 2024
Very spacious room in a very good location right next to Chinatown. No bottle inside the room but you get to have a refill outside your room. Pls note that they don’t do housekeeping after 5pm! And during our stay they couldn’t do housekeeping some day in exchange of a fee bottle of red, white wine or champagne
Response from Property: Dear Victoria86,Thank you for your feedback. We're glad you enjoyed the spacious room and convenient location. We apologize for any inconvenience regarding the housekeeping schedule, and we appreciate your understanding. We'll take your comments into consideration to improve our service in the future.Sincerely,Alex MihardjaExecutive Assistant
Nahid Ullah
Superior Two Queen Room
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 19, 2024
It was great stay for my family, very nice location, clean and friendly staffs.
Response from Property: Dear Nahid Ullah,Thank you for sharing your wonderful feedback. We're delighted to hear that you and your family had a great stay, enjoyed our prime location, and appreciated our clean facilities and friendly staff.We look forward to welcoming you back for another enjoyable experience.Best regards,Alex MihardjaExecutive Assistant
Janet
Superior King Room
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 16, 2024
Good location. Convenient. Pricing is good. Clean, facilities are new.
Response from Property: Dear Janet,Thank you for your positive feedback. We're glad to hear that you found our location convenient and the pricing satisfactory. It's great to know you appreciated the cleanliness and new facilities. We look forward to welcoming you back for another enjoyable stay.Regards,Alex MihardjaExecutive Assistant
Kamdar
Superior Two Queen Room
Stayed in Nov 2023
Family
6 review
5.0/5
Outstanding
Posted on Dec 24, 2023
Best place to stay for a mid-size family hotel. The best part is everything in walking decision Food Hotel Club Lake
Response from Property: Dear Kamdar,Thank you for your fantastic feedback! We're thrilled to hear that you found our hotel to be the best place for a mid-size family stay. It's great that you enjoyed the convenient location and our amenities. We look forward to welcoming you and your family back for another wonderful stay.Best regards,Alex MihardjaExecutive Assistant
HUEY JIUN
Superior King Room
Stayed in Apr 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 17, 2023
Love the hotel stay so much! It was clean, and staff were friendly. They could assist with any queries on traveling around the city. The location is very convenient, walking distance to any malls and f&b. The only bad thing is the hotel is located right in the busy area of the city, hence could hear some noises from the streets.
Response from Property: Dear HUEY JIUN,Thank you for your kind words and for sharing your positive experience with us. We are delighted to hear that you loved your hotel stay and found our staff friendly and helpful. We take pride in maintaining a clean and comfortable environment for our guests.We understand that being located in a bustling area of the city can result in some street noise, and we apologize for any inconvenience caused. We appreciate your feedback and will continue to work towards providing a peaceful and relaxing atmosphere for our guests.We hope to have the pleasure of welcoming you back on your next visit to the city.Best regards,Alex MihardjaExecutive Assistant
Chien-Po
Superior Two Queen Room
Stayed in Jun 2023
Family
1 review
4.2/5
Very Good
Posted on Aug 29, 2023
Great location in the middle of the CBD. Rooms, while small are relatively clean. Amenities are mostly on request which is a nuisance.
Response from Property: Dear Chien-Po,Thank you for your feedback. We're pleased you found our location great and rooms relatively clean. We apologize for any inconvenience regarding amenities being on request. Your comments are valuable, and we'll consider your feedback for future improvements.Best regards,Alex MihardjaExecutive Assistant
Tam
Superior Two Queen Room
Stayed in Jun 2023
Family
2 review
5.0/5
Outstanding
Posted on Jul 30, 2023
Perfect location, amazing staff, very clean. Couldn’t fault the service by any of the staff.
Response from Property: Dear Tam,Thank you for your wonderful feedback! We're delighted that you loved our perfect location, amazing staff, and the cleanliness of our hotel. Your compliments mean a lot to us. We hope to welcome you back soon for another fantastic experience.Best regards,Alex MihardjaExecutive Assistant
Guest User
Superior King Room
Stayed in Dec 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Jan 29, 2025
Nice hotel
Response from Property: Thank you for your feedback. We're glad you enjoyed your stay.We hope to see you again soon.Best regards,Alex MihardjaExecutive Assistant
Anonymous User
Superior King Room
Stayed in Jul 2022
Business travelers
34 review
5.0/5
Outstanding
Posted on Nov 18, 2022
Enjoyed the stay with Pullman. The front desk staff are very helpful. The hotel location is very strategic.
Response from Property: Thank you so much for choosing to stay with us and for sharing your positive experience.We look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant
Dedy
Superior Two Queen Room
Stayed in Apr 2022
Family
1 review
3.7/5
Posted on May 9, 2022
i don't why they charge additional $11, i didn't take anything from the fridge/bar.
Response from Property: Thank you for sharing your review.In order for us to look into your query further, can you please provide us with more details , i.e.: the name of your reservation, date of stay, etc? I shall look into it once I have heard back from you. Sincerely, Alex MihardjaExecutive Assistant
Guest User
Superior Two Queen Room
Stayed in Dec 2024
Solo travelers
3 review
3.5/5
Posted on Jan 26, 2025
The room is big enough to open a few suitcases. The location is good, but everything else is average. The surprise is that I met the Australian Open players hahahaha🤣
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We're glad you enjoyed the spacious room and great location, and how exciting to meet the Australian Open players! We appreciate your comments and hope to welcome you back soon.Best regards,Alex MihardjaExecutive Assistant
Guest User
Superior King Room
Stayed in Aug 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on Oct 31, 2024
Overall it's pretty good, the room is big. First of all, the location is really good, in the Chinese area, there are many Chinese stores, next to the CBD, it's super convenient to eat and go shopping. There are also many scenic spots around. In addition, the breakfast is also good, and the brother who takes orders is also very nice. The only drawback is that the lobby is a little hard to find, and the restaurant is not accessible by all elevators. It's on the M floor, and I asked the waiter to find it.
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We’re glad to hear you enjoyed our spacious rooms, convenient location, and breakfast service. We appreciate your comments about the lobby and restaurant access and will look into ways to improve signage. We hope to welcome you back soon.Best regards,Alex MihardjaExecutive Assistant
Haluogaiteanlushan
Superior Two Queen Room
Stayed in Aug 2024
Couples
156 review
4.1/5
Very Good
Posted on Sep 29, 2024
My granddaughter thought the chocolate in the room was free, so she ate one, but it turned out to be quite expensive. The location was too tempting. There are many shopping malls next to the hotel. It is convenient for eating.
Original TextTranslated by Google
Response from Property: Dear Haluogaiteanlushan,Thank you for your feedback. We're glad to hear you enjoyed our convenient location and nearby dining options. We appreciate your understanding regarding the chocolate, and we'll make sure to clarify pricing in the future. We hope to welcome you and your granddaughter back soon.Best regards,Alex MihardjaExecutive Assistant