The Ravenala Attitude

Average

room was good. but service was very slow and no flexibilities. bit rude.

We were excited to book this hotel for the first part of our honeymoon in Mauritius. After a full day of travelling from the UK we were pleased we had emailed about having an early check in, as this was included in the honeymoon package we had booked. Unfortunately this was not the case. We were told we had to wait and they would ring us when the room was available and in the meantime we could enjoy the all inclusive aspect of the bar and lunch. We went to ask before lunch at 12:25pm and we were told “nearly we will ring you when it’s ready”, we then went up again at 1pm and was given the same response. At 2pm (the time normal check in is) we went and asked again and on the desk were around 10 key cards on the desk and she said yes it’s ready. We were taken to our room and although the room was stunning it was not the ground floor beach access we had thought we booked. We rang and asked if there were any available and she said she would ring back 20 minutes later after no call we rang back and were told there wasn’t any available. We accepted this and after a long day went to take a shower. The shower was scolding hot- no cold water at all. Furious about the dreadful start to our honeymoon I went to the desk. I expressed my disappointment with the check in situation and I was met with a very defensive attitude. I was told it was not guaranteed we would get an early check in and actually it was ready from 1:30pm. Despite this being only half an hour before the time we got the key I was furious. I asked why on earth we were not given a call like we were told multiple times and how long would we have been waiting if we hadn’t gone up to ask at 2pm. She was not apologetic at all and became very defensive saying we were having lunch- I told her we have been here over 3 hours now and we were not “eating lunch” for that long. I then went on to say we’re disappointed with the attitude of the staff and not calling us back about the room leaving us to wait longer and shower only had hot water in the room. She said “what would you like us to do about this?” I was absolutely gobsmacked I replied “well either fix it or put us in a new room.” She told us our new room would be a downgrade, at this point I didn’t care and said as long as it’s in the adult only wing. She said it was and lo and behold the room we received was a ground floor beach access room! So they did have one available… We took the room and left it at that. Despite this rocky start the rest of the stay was wonderful. The activities at the hotel were amazing, great restaurants and bars and gorgeous scenery! The rest of the staff were wonderful particularly the bar man at o beach keeping us supplied with drinks! The room was lovely and the beach access was fabulous! I wish I could leave the review there on that high note but sadly we had another run in with the reception staff. We went to ask for a late check out in ample time the day before and were told to ask the day of which was no proble

On arrival the staff were polite and attentive and over the course of the holiday some really stood out like Kishan (moustache Man)at the beach bar who kept us up to date with the latest cocktails, and the guys at the water sports centre and the wellness village. The rooms were always kept clean and tidy and the speciality restaurants were readily available with a good selection of dishes. There’s plenty of extra water sport activities from the beach and the deep sea fishing trip I had with my daughter was a highlight that we won’t forget, sadly no blue marlin, but four yellow fin tuna did nicely and a big thanks to the chef for perfectly preparing one of them for my family.